Stardust LED's Reports & Reviews

Stardust LED's Reports & Reviews (77)

My mom ordered me some led lights more than 2 weeks ago and we have received nothing. She spent $45 on them and we haven’t heard one thing from them telling us our order is messed up or cancelled.We are going to try emailing them
but I can tell by the reviews that they will probably not answer me.

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Someone on Instagram it takes 4-5 weeks to get to your house. probably how long it takes me to order a phone case off of amazon.

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Corona may be slowing down shipping. The reviews before 2020 and corona people got their stuff. Think about what is happening right now.

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Ordered the lights about 2 weeks ago with credit card was just searching up now to see how good quality they would be after reading the comments on here I definitely want a refund do you know if there is any way i can get one?

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hey, i ordered my stardust leds 2 weeks ago and they still havnt came. if anyone can inform me on whats going on please email me at [email protected]

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My mom bought me 3 WHEELS ig these lights as an easter gift since she cant go anywhere and i see TONS of ads about stardust led lights on tiktok so now it's April 22 and I ordered them April 6th and now feel utter dissapointment and sadness. I also feel bad for making my mom spend 69.80$ on lights that probably arnt coming anytime soon ????

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I have experienced the same problems as the other reviewers. I ordered an item last week, hoping to give it to my grandson for Easter. I've emailed them twice for a shipping update--crickets. I tried call their number this morning and got a recording that they weren't available. Their customer service isn't just terrible, it's nonexistent. I'm notifying PayPal to cancel my order.

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I ordered stardust led lights 5 weeks ago and they still haven’t come, how do you think i could get my money back

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how long have you waited for them?

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Ordered lights for my daughter. Tracking number does not work. Overdue from promised date. Customer service number has no answer. "Contact us" email is a DONOTREPLY email. This is a scam.

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No delivery of goods. No customer service. Ripoff scam.

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I made an order with them 03/19/2020, I didn't receive a tracking number but they said my order was confirmed and it would be 7-14 business days. I assumed it may take a tad longer with the "beverage virus" going wild but I figured Id make a call to see if my order was being moved along only to see NO PHONE NUMBER on their site I tried to reach out through email only to get the message "this email isn't viewed by associates" please go to the contact us page...so I did only to not get anywhere. Now if nothing happens in the next few days of promised wair time Im calling my bank and having them pull my money back I suggest ANYONE TO DO THAT EXACT same thing if you recently made an order and youre in the USA and its been 14 days with no lights.

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I ordered my LED lights in the beginning of January. They got here March 21, I was pissed. Today (March 22) I tried them, they looked like they were going to work when I unpackaged them. So when I tried them THEY DIDNT WORK AT ALL! The remote wouldn’t even light up when i had a good battery in it. So now I am going to order some lights from amazon. I know I can trust amazon because other people have made YouTube videos on it and they worked. DO NOT ORDER FROM STARDUST LEDS!

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!DO NOT ORDER ANYTHING FROM STARDUST! They are stealing your money. $44.95 from me, I never received my order and there was no tracking information. After many emails back and forth they said I would not get a refund nor would it be resent to me. ...This is a Horrible website
on a 1 to 10 scale this is a negative 10 in a big pile of steamy dog crap!

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We had issues with this company too. I placed an order on Jan. 20. The web site said it would be 10 to 14 days. I never received a shipping notice. I followed up by email through their contact page as that is the only way you can reach them. They said my order had been lost in shipping. Subsequently, they told me my order had mistakenly been cancelled and would send another one. Approaching 4 weeks I told them to just cancel my order and refund my money. They said they could not because my second order had merged with my first order that was lost. It took a month for the lights to arrive. They shipped from China; which is interesting because their web page says they are founded and operated in the US. Anyway, we had the lights up for 9 days before they malfunctioned. I have sent another message, but am not hopeful they will make it right. We'll see. If you're interested in LED strip lights, order from Amazon. At least they are easy to contact and work with for issues that may arise.

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- Columbus, OH, USA

Scammer's website stardustleds.com
Scammer's email [email protected]
Country United States
Victim Location OH 43214, USA
Total money lost $85
Type of a scam Online Purchase

I ordered LEDs from https://stardustleds.com on Jan. 30th for my daughter's birthday. I received an order confirmation email from [email protected], then nothing else for weeks. When I contacted them, at first, all of the emails just bounced back (there is no phone number). Finally, I received an email saying: "Hi! Thanks for reaching out!

Your order is now processing. Please wait for the shipping company to send you

an email with the tracking number.

Sorry for the inconvenience!" Since then I never heard anything else. I followed up again and have heard nothing. This is a fraudulent website.

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LED Stardust LEDs. Com stole my father's money and sent us a broken product and refused to send us a working one or refund our money. Through research I found out Just how horrible this company is and how they've been scamming people for a long time. When you try to leave a review on their website. It does not go through. Only the 4 and 5 Star reviews go through. They blocked me on messenger. And they do not respond to me on email. There is no phone number to reach them. I reported them to the Better Business Bureau. I also reported them to E consumer.gov. They are stealing people's information as well as their banking account information. They send their products from China I believe but the scam artists are also here in America. It's a huge International. Scam! Excuse me, if my spelling and punctuation is incorrect. I'm very upset right now.

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Look you said china. That is where COVID-19 started. People in 2019 got there stuff look at the picture I took.

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- Waldorf, MD, USA

Scammer's website stardustleds.com
Scammer's address unknown
Scammer's email [email protected]
Country United States
Victim Location MD 20602, USA
Total money lost $43.80
Type of a scam Online Purchase

On November 29, 2019 I made a purchase online at www.stardustleds.com for LED lights for my son's room. This was a Christmas gift. Early December I realized I hadn't received any type of tracking number so I visited the Stardust website and searched for a customer service phone number - NONE. I searched for a physical address - NONE. I check with my bank and was provided a phone associated with the transaction - DISCONNECTED. So I was left to email (email was listed on website) the company which I did on 12/9/2019 and inquired about my order. Over the coarse of the next week I exchanged communication via email (which I have) trying to inquire and each time I was asked to provide my order number (which I never received), the name the order was placed in, and the amount I paid. All of which I was able to provide with the exception of the order number. On 12/12/2019 someone finally found my order and asked if I wanted a replacement sent or a refund. I asked for a refund as it wasn't going to make it prior to Christmas. I still have not received the refund and everytime I email to inquire I get the run around. Now I have waited another week to find out they still can't find my order and a refund is against company policy. DO NOT ORDER ANYTHING FROM STARDUST. They are a scam.

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This company must be taken down. They are doing this to hundreds and thousands of people! So sorry this happened to you.

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- Pennellville, NY, USA

Scammer's website Stardustleds.com
Country United States
Victim Location NY 13132, USA
Total money lost $50
Type of a scam Online Purchase

Do not order from this website. Ordered on the 30th of November, now the 19th and have received nothing. Multiple people on Facebook with the same problem. They are a scam.

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