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Tech support/Business imposter Reports & Reviews (66)

- Tryon, NC, USA • Apr 15, 2024
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I called the phone number listed on the email to see if it was a scam the guys accent was so heavy I didn't even understand what he was saying I hung up and went to the ScamPulse.com website. I tried calling the number again and after 3 rings the call was ended I tried several more times with the call being ended every time they let the phone ring for 40 seconds at the longest to 3 rings at the shortest.

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- Vista, CA, USA • Apr 10, 2024
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First a blaring pop up notice on my IPad for Microsoft with a number to call.Claimed to be Mark Jones from Apple, wanted to know if I did online banking and where. He called the toll free # and was connected to”Rick Taylor” at SDCCU, who then spoke with me.. He claimed to be able to see my account and that3 accounts had been hacked. He suggested transferring all 10:CDs to checking and then cleaning/ freezing the account and all monies would be returned. A fraud alert would be sent to the Federal reserve as it was an international case. Did that on the phone, but when they wanted me to transfer the money to a Discover account , while “cleaning the account” , I had to go in to the credit union to do a wire transfer. Luckily my gut kicked in and “against Mark and Ricks “*strong advice” after calling ( the real) Apple , I told the manager at SDCCU what was going on.

( *Their- Mark and Rick’s “strong advice” was that they Consistently said don’t discuss as we don’t know the local source of the

hack.) Went to Apple, they checked my iPad and I did a security update and I have changed my account # at SDCCU.

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- Phoenix, AZ, USA • Apr 08, 2024
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I called the apple store custumer service about purchasing a lost item and then asking alot of questions about my email and which bank i bank with and as soon as i said i bank with cashapp he cursed me out and said go F yourself....obvious a scammer and then i said why are you talking to me like that thats what i bank with...he didnt have good intentions to help a customer like me about replacing an item i lost

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- Santa Ana, CA, USA • Apr 07, 2024
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They stated that they were charging me for a Norton Antivirus subscription for 3 years. ( I use another antivirus software). They attached a receipt in the email.

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- Flagstaff, AZ, USA • Apr 05, 2024
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This is the email they sent me ; with $329.99 and will be going to deduct from your account within 24 hours. If you did not recognize this transaction or want to cancel these charges. Please Contact Toll Free Customer Support Number: +1(866) 993-2042 Order Information: Product Name : Geek Squad Deluxe Product Amount : $329.99 Product Code : YRWQ-0124-OIJN-7844 Total Amount : $329.99 We encourage you to contact our customer support department if you do not recognize this payment immediately: +1(866) 993-2042 You're receiving this mail as you've registered on the PayPal App & subscribed to our communication updates. Warm Regards, Copyright © Paypal | 2024

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- Huntington Beach, CA, USA • Apr 04, 2024
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I googled Apple Support and called 833-382-4040, they answer saying this is Fred from Apple how can I help you? He told me there were three states, Texas, Oregon, and Ohio that were trying to break into my computer. He had me go to the Apple Store and buy a gift card and send to myself. He said we would cancel it shortly. Then he had me try doing it on Amazon and Apple wallet, thankfully that did not go through. If we got disconnected, he would call me back from 408-520-9841. I finally got a hold of the correct Apple support, and they said he was a hacker.

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- San Diego, CA, USA • Apr 03, 2024
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I got an email from "Norton Utilities" stating it was a subscription renewal confirmation for antivirus service costing $449.99. (Auto Debit) The receipt #0008300303.

Order #0093871718. Date of order: April 2, 2024. Telephone #1-859-605-9699. Action required within 24 hrs. in order to cancel transaction. Purchase Notification

# 012542.

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- Port Royal, SC, USA • Mar 31, 2024
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I RECIEVED an email stating that a "Lifelock" account was up for renewal. it wasn't, so i called the number on the email (916)656-4448. a Indian speaking person named Alex Decosta asked me to allow him access to my laptop, so i did. then he had me open an app called AnyDeck where he took Over my laptop. told me to open that app and type in the $450.00 that i was supposed to pay and the they had already been deducted from my account an that he would reimburse me that dollar amount. So, i typed that in ... but the laptop typed $5,000 and he said that accidents happen and that all i needed to do was to write a check for $4500 , cash it and take that money to a BITCOIN ATM, where i deposited it. I did keep the receipt. I have an appointment with my Bank tomorrow at 2:30 pm. not sure what anyone can do... but, i wont be able to pay my mortgage much less food and the rest of my bills for the month of April.... what do i do?

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- Eden Prairie, MN, USA • Mar 22, 2024
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The scammer claimed to be from Norton LifeLock and claimed that "We are glad to inform you that the fee was fully received and that it went well. More information is included in the with invoice attached." They tried to say over $600 was deducted from my account and I needed to call the number immediately if I hadn't authorized the transaction. They ended up trying to screen capture bank information so I notified both the bank and phone company immediately.

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- Hinesville, GA, USA • Mar 22, 2024
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I got an email from a company claiming to be Norton Life Lock which I do have. The email said that they were renewing my subscription to Norton Life Lock and Auto-Debiting my account in the amount of $519.99 for my 3 yr subscription to Life Lock and the money was coming out today March 21, 2024 and it was NOT REFUNDABLE. Well I know this not to be true because I pay my Norton Membership EVERY February in the amount of $29.99 for being a customer of Nortons for over 10 years. I called my bank right away and talked to our bank manager who put a flag onto our bank account so NO transaction could be made against my bank account and she told me she would leave it on there for 10 days. Then I called Norton directly from the Norton app that I use on my phone and spoke directly to a true Norton Representative who told me to report the scam email to [email protected] and change my password to that email that this was sent to and call my bank and contact the BBB. So now I have done ALL of that.

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- Crosby, TX, USA • Mar 20, 2024
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Recd “invoice” from Norton for anti virus product. 1st time was $390, 2nd invoice was $420. I called; they wanted to me to complete the required form that they’d send me on my computer. I was certain it was a scam bc they wouldn’t email me the form. They ended up hanging up on me.

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- North Charleston, SC, USA • Mar 19, 2024
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3/19/2024

I checked my bank accounts, nothing taken.

Norton

Customer Support

Toll- Free: +1 (814) 352-4173

INVOICE

DATE: 2024-03-19

ORDER ID: CJ59EN8KZONT42KHTB9H##

Status - Completed

(Dear [email protected])

We want to inform you that the Total Protection and Maintenance service for your Norton Security has been automatically renewed. The bank account connected to your Norton LifeLock account has been debited USD 487.56. We value your ongoing confidence in Norton LifeLock to meet your computer's security needs.

We appreciate your ongoing confidence in Norton LifeLock for all your computer needs.

Order Description

Item: Norton ™ - Antivirus & Anti-Malwarel

Quantity: 1 Device

Price: USD 487.56

Payment mode: online payments using a linked Bank account

Payment status: Successfully Received

Should you desire to terminate your subscription, kindly contact us. If auto-renewal is not disabled, your subscription will automatically renew each year.

Customer Support

Toll- Free: +1 (814) 352-4173

Regards,

Norton Team

OFFICE - 3741 11 hapman Ave, Orange, CA 92868, United States

All Rights reserved @norton Lifelock inc 2000:2022

NortonLifeLock

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- Anaheim, CA, USA • Mar 15, 2024
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I was one Capital One shopping(my bank) I clicked on one of the rebate codes and my computer popped up errors "from Microsoft" tk call this 1800 number to unlock my computer i did they took over my computer remotely i watch scans be ran my info popped up with viruses and fake purchases for pornhub and showed the last 4 digits of all my card numbers he then transferred me to "Captial One" my bank after telling me my IP address was hacked and my phone and i had to stop payment by duplicating the purchase with gift cards I did what was asked till my husband found our what was going on and stopped any further damage. In which I had no idea i have never used a bank to know any truth to that.

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- Flagstaff, AZ, USA • Mar 14, 2024
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Sent 3 notifications on 3/23/24 about virus detected on my phone using name

of McAfee virus protection dismissed those

Today on 3/14/24 sent email saying I ordered weekly McAfee virus protection for 499.00. I did not order anything like that.

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- Little River, SC, USA • Mar 13, 2024
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I purchased Norton Lifelock on March 6, 2024. This morning (March 7) I logged on to Facebook and saw there was a message. When I clicked on the icon, my Laptop locked up with messages stating that my IP address had been compromised and to call the number listed for Microsoft support and not to turn off my PC. I wasn't sure if this was a scam, so I called the Norton Lifelock number that I found on the internet for this company - 888-392-7403. The person who answered identified himself as a Norton support person whose name was Jason Tyler. He game me a case # and told me he was transferring me to the government department who handles Identify Theft. The person said his name was Eric Morrison, he gave me another case number and also his employee ID. He proceeded to tell me that scammers had all of my personal information and were able to open a Nordstrom credit card that already had over $9000 charged to it from different places all over the country and a few overseas. I was told that in order to disconnect these scammers from the credit card that I did not open, he needed to use a privilege Amazon card and asked if I had an Amazon store near me - and I told him I did not. He said the closes one was 85 miles away but that he could use 3rd party companies like Food Lion, Publix, and Walmart to purchase these cards and I would be reimbursed with an additional $50 for my inconvenience. He texted me a statement that $550 had been credited to my account. He then instructed me to drive to one of the 3rd party places and purchase gift cards and follow his instructions. Needless to say, I panicked and did as he instructed. I purchased a $500 Amazon card at the Food Lion. He then asked me to give him the card number off of it, which I did. He then asked if it was a big store - I told him no. So he told me to go to the next closest store which was a CVS. There he instructed me to purchase 2 Target cards with $350 each on them. I did this and provided the numbers to him. During this time, I told him I was suspicious of him and I thought he could be scamming me. He became upset and pointed out that I called him and that he had not asked for any personal information. However, in driving to the next place which was Publix, I went over everything and then pulled up my credit card that I had used and the charges were there, but no credit. I confronted him when I got to Publix, told him I was not buying anymore gift cards and he threatened me that I would be charged over $14,000 because that was how much had already been charged to the Nordstrom credit card. I hung up at that point and was able to get in touch with Norton technical support using a number I had received in the confirmation email I received when I signed up for their protection services on 3/6. I hope this information saves others from making the same mistakes I did. I'm totally embarrassed that I was taken in by this scam. Not sure how they knew I had purchased the Norton support or how that number was posted on the internet since it looked completely valid with the Norton icons and color scheme they use for their products. The tactics they used were to scare me into thinking that my personal information was readily out there and that I was totally vulnerable to attacks on my bank accounts and credit cards. They warned me that time was of the essence and I needed to take care of this immediately without hanging up the phone since hackers monitor my calls.

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- Lancaster, PA, USA • Mar 13, 2024
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. . . .e mail text . . . . .

Thank You,

Support Care Team

Norton Security

Helpline Number +1(559)853-1066

They immediately called me after I responded to the email saying to Stop this, saying that I need to be in front of my computer to complete the cancellation. I believe that is when they will scam you and get info off of your computer, I hung up. I believe that I saw in one of the emails that they were in California. Now they keep trying to call. I won't answer. I did and said that I am in the process of filing a complaint with the BBB. My guess is that they won't call back.

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- Sun City, AZ, USA • Mar 09, 2024
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Received thanks for order from Tomika Scehhy, heading on email "pest control", seller "bruce meadiws of Trinity, Fla.", product Norton Antivirus...", paid through PayPal, $499.99. When I called to question the transaction, Charley answered wanting invoice number. I do not use PayPal, and I didn't provide the invoice # listed in the email. This is a bogus transaction.

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- Glendale, AZ, USA • Mar 07, 2024
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I googled Facebook customer service, and they started asking weird questions. They had me download a screen sharing app and tried to have me fill out a credit card application

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- Ambler, PA, USA • Mar 04, 2024
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Thank you for registering

Dear ******,

Your order has been received and is now being processed. Your order details are shown below for your reference:

Order #KTO_988911974669

Product Info

Seller: Norton AntiVirus Prime

Product: Personal Home Subscription

Product Code: YQN1614XY60909OX

Subtotal: $499.99

Shipping: Free shipping

Payment gateway: Norton AntiVirus 360 Premium

Total: $499.99

Billing address

*****

Register Email: ********@gmail.com

Transaction Id: a2b0a6d2-6ccc-4deb-a423-9db1819ca5c1

If you have any questions, contact our customer support +1(801)895-4995

Have a great day,

Kind Regards

Team Norton AntiVirus 360 Premium

+1(801)895-4995

Rashad Holsey

Copyright 2024. All rights reserved. Norton AntiVirus 360 Premium 328 Kovacek Walks Apt590 85668 New Laruemouth Oregon United States

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- Fullerton, CA, USA • Dec 04, 2023
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On November 13, 2023, I tried to add a debit card from a bank I have an account with to my Apple Wallet without success. The debit card was being declined by Apple. I called my bank to inquire and the bank told me that they don't see any issue on their end and that I should call Apple to inquire instead. Here, I make the huge mistake to open safari on my phone, type "Apple Customer Service" and the first webpage that popped up was a page called "Apple Customer Service" and a clickable tab called "Contact Apple Support" and their number is 888-927-5580. I call the number and I trust 100% that I am speaking with the real Apple company. I explain the issue with my debit card and the scammer at the other end of the line is telling me that the reason I cannot add my debit card to my apple wallet is because I have been hacked and that the hacker has access to my Paypal, Venmo and Zelle accounts. I believe them and they are offering to help me to stop those "hackers" from accessing my accounts. They are telling me that we need to make some "virtual" transactions using a "code" in order to attract the "hacker" so that when the hacker shows up to act on my accounts, "Apple" would block them. So, "Apple" is asking me to download the "AnyDesk Remote Desktop" application to my phone which I did and they were able to remotely connect to my phone to guide me through the process of making those "virtual" transactions on all of those accounts. First, they ask me to go to my Target account to send $390 to myself as a gift card which I did. Second, they ask me to go to my Venmo account to send the "code" 2023 (which ended up being an actual amount of $2,023) to my wife's Venmo and then have her send the "code" back to me to just show the "hacker" some activity. I did send that amount to my wife and then she sent it back to me. Now, in order to convince me that this was a "virtual" transaction where we were using the "code" 2023, they asked me to wait 5-10 minutes and then go to bank checking account transaction history to verify that there was no Venmo transaction posted because we were doing a "virtual" transaction using a "code". I did check my bank checking account and there was no transaction posted, so I further believed them in the process. During this whole time, they are connected remotely to my phone and are guiding me through the various steps. Next, we go to my Paypal account to make a "virtual" transaction there using a "code" as well. The code here is 2345 (which turned out to be actual amount of $2,345). This time we are sending this "code" to an email address that I do not recognize "[email protected]". Again, they ask me to wait 5-10 minutes and then go to my bank checking account to verify that no transaction has been posted which I confirm. The key point here is that those scammers know that Venmo and Paypal transactions are posted the FOLLOWING DAY on the sender's bank account which I was completely unaware of because I had never gone to my bank account immediately or after some time during the same day to check for those Venmo and Paypal transactions I would have just made, so these scammers bumped into the "right" person to fool. Next, we go to my Zelle account, where while I was navigating into my bank account to open Zelle, they see that my daily limit to send Zelle payments to an individual is $5,000. They ask me to make virtual" transactions to send small amounts to the phone number 615-393-9865 that shows a name I do not recognize "Tamia Aldridge". The key point here is that when you send money via Zelle to someone's phone number, there is no two-step verification process, unlike when you send a payment via Zelle to an email address where the bank will ask you for the last four digits of the recipient's cell phone number for verification. The scammers know this very well; again, up to that point, I did not know this. The small Zelle amounts (or "codes" per the scammer) I sent were $987, $989, $1,234 and $1,315, as the scammer was trying to reach my daily limit of $5,000. These Zelle amounts are immediately posted on my bank checking account and this is the point where I realize that something is terribly wrong here. I hang up on the scammer, I rush to my Bank, I open a dispute case on the four Zelle transactions and I request Stop Payment on an upcoming Paypal transaction at $2,345 that would be posted the following day on November 14, 2023 and which it did. My bank was able to refund me the four Zelle amounts but Paypal has been pushing back at reversing my negative balance of $2,345 and bring my account back to good standing as it had been up until 11/13/2023. Since that day, I have had multiple calls and several hours with Paypal on the phone to try to explain my horrible experience, I opened a dispute case with them (I have the dispute case number available but not sure whether I should share it here) which was categorized as an "unauthorized use", which Paypal rejected because the Location, the IP address and the device used were all mine and I was the one who made the transaction which is absolutely true, but I was following the instructions of a scammer who was pretending to be a rep with the real Apple Company and was connected remotely to my phone forcing me to make all those "virtual" transactions using "codes" to attract the "hackers". Yesterday Sunday 12/3/2023, I spoke with Paypal again and requested to speak with Superiors which they offered to me and the Superiors advised me to reach out to the Police. This morning I went to my local Police Department who recommended that I contact the Federal Trade Commission which I did and submitted a report with them. I do have the FTC Report number and can share with you if you were willing to check on my case. I called Paypal again this morning and they will be sending a courtesy email to the recipient of the $2,345 to ask them to return the money to the "sender" who is me and they would also do their own investigation on the 888-927-5580. So, the case with Paypal is on-going at the moment. I also wanted to reach out to you at the Best Business Bureau to make you aware and explore any next steps? Thank you very much for your time and attention to this matter. Sincerely.

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