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Tech support/Business imposter Reports & Reviews (71)

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I googled "Apple Support", and this was the first phone number that came up. Called and was on the phone for over an hour and the rep told me that our iCloud was hacked, and someone was trying to make purchase which is why our account on settings was greyed out. We lost the call, and he called me back from the phone number of 601-265-1639. Went through and told us it was charges on Venmo, and we needed to get them reversed. Told us to put in the amount and then in memo write "Cancel Charges Crypto" and then when we transfer, he would give us a card to use for the transfer fee. Did this on my phone and my husbands and then sent a transfer to husbands' sister since he only has us two as contacts. Then his phone cut out and we tried calling back and phone call said the 877-999-0351 is not a valid number and the phone number of 601-265-1639 asked us to state our name and google would try to connect and then would just ring and say the person could not be reached and hang up. We called banks and Venmo right away and reported the situation. Next morning, only I have a charge out of my bank account to my husband's Venmo name of over $2400. Fighting with Venmo and the bank now to try to get money back.

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- Charlotte, NC, USA
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The scammer got my name, phone number, address, my Bank ID, and installed malware on my computer. I would have lost my money if it weren't for family calling out the scammer

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- Maricopa, AZ, USA
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Pretending to be a previous account representative of a company that I never had.

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Invoice#1813729311789 for a bogus ‘renewed’ membership which I never had and never asked for since I never used Norton products.

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- Phoenix, AZ, USA
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When I call they could even identified my information when I said am going to report them too ScamPulse.com the man hung ed up he voice sound like India

I took a screenshot of the email and there’s no company name on the invoice

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- Tryon, NC, USA
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I called the phone number listed on the email to see if it was a scam the guys accent was so heavy I didn't even understand what he was saying I hung up and went to the ScamPulse.com website. I tried calling the number again and after 3 rings the call was ended I tried several more times with the call being ended every time they let the phone ring for 40 seconds at the longest to 3 rings at the shortest.

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- Vista, CA, USA
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First a blaring pop up notice on my IPad for Microsoft with a number to call.Claimed to be Mark Jones from Apple, wanted to know if I did online banking and where. He called the toll free # and was connected to”Rick Taylor” at SDCCU, who then spoke with me.. He claimed to be able to see my account and that3 accounts had been hacked. He suggested transferring all 10:CDs to checking and then cleaning/ freezing the account and all monies would be returned. A fraud alert would be sent to the Federal reserve as it was an international case. Did that on the phone, but when they wanted me to transfer the money to a Discover account , while “cleaning the account” , I had to go in to the credit union to do a wire transfer. Luckily my gut kicked in and “against Mark and Ricks “*strong advice” after calling ( the real) Apple , I told the manager at SDCCU what was going on.

( *Their- Mark and Rick’s “strong advice” was that they Consistently said don’t discuss as we don’t know the local source of the

hack.) Went to Apple, they checked my iPad and I did a security update and I have changed my account # at SDCCU.

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- Phoenix, AZ, USA
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I called the apple store custumer service about purchasing a lost item and then asking alot of questions about my email and which bank i bank with and as soon as i said i bank with cashapp he cursed me out and said go F yourself....obvious a scammer and then i said why are you talking to me like that thats what i bank with...he didnt have good intentions to help a customer like me about replacing an item i lost

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- Santa Ana, CA, USA
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They stated that they were charging me for a Norton Antivirus subscription for 3 years. ( I use another antivirus software). They attached a receipt in the email.

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- Flagstaff, AZ, USA
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This is the email they sent me ; with $329.99 and will be going to deduct from your account within 24 hours. If you did not recognize this transaction or want to cancel these charges. Please Contact Toll Free Customer Support Number: +1(866) 993-2042 Order Information: Product Name : Geek Squad Deluxe Product Amount : $329.99 Product Code : YRWQ-0124-OIJN-7844 Total Amount : $329.99 We encourage you to contact our customer support department if you do not recognize this payment immediately: +1(866) 993-2042 You're receiving this mail as you've registered on the PayPal App & subscribed to our communication updates. Warm Regards, Copyright © Paypal | 2024

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- Huntington Beach, CA, USA
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I googled Apple Support and called 833-382-4040, they answer saying this is Fred from Apple how can I help you? He told me there were three states, Texas, Oregon, and Ohio that were trying to break into my computer. He had me go to the Apple Store and buy a gift card and send to myself. He said we would cancel it shortly. Then he had me try doing it on Amazon and Apple wallet, thankfully that did not go through. If we got disconnected, he would call me back from 408-520-9841. I finally got a hold of the correct Apple support, and they said he was a hacker.

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- San Diego, CA, USA
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I got an email from "Norton Utilities" stating it was a subscription renewal confirmation for antivirus service costing $449.99. (Auto Debit) The receipt #0008300303.

Order #0093871718. Date of order: April 2, 2024. Telephone #1-859-605-9699. Action required within 24 hrs. in order to cancel transaction. Purchase Notification

# 012542.

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- Port Royal, SC, USA
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I RECIEVED an email stating that a "Lifelock" account was up for renewal. it wasn't, so i called the number on the email (916)656-4448. a Indian speaking person named Alex Decosta asked me to allow him access to my laptop, so i did. then he had me open an app called AnyDeck where he took Over my laptop. told me to open that app and type in the $450.00 that i was supposed to pay and the they had already been deducted from my account an that he would reimburse me that dollar amount. So, i typed that in ... but the laptop typed $5,000 and he said that accidents happen and that all i needed to do was to write a check for $4500 , cash it and take that money to a BITCOIN ATM, where i deposited it. I did keep the receipt. I have an appointment with my Bank tomorrow at 2:30 pm. not sure what anyone can do... but, i wont be able to pay my mortgage much less food and the rest of my bills for the month of April.... what do i do?

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- Eden Prairie, MN, USA
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The scammer claimed to be from Norton LifeLock and claimed that "We are glad to inform you that the fee was fully received and that it went well. More information is included in the with invoice attached." They tried to say over $600 was deducted from my account and I needed to call the number immediately if I hadn't authorized the transaction. They ended up trying to screen capture bank information so I notified both the bank and phone company immediately.

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- Hinesville, GA, USA
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I got an email from a company claiming to be Norton Life Lock which I do have. The email said that they were renewing my subscription to Norton Life Lock and Auto-Debiting my account in the amount of $519.99 for my 3 yr subscription to Life Lock and the money was coming out today March 21, 2024 and it was NOT REFUNDABLE. Well I know this not to be true because I pay my Norton Membership EVERY February in the amount of $29.99 for being a customer of Nortons for over 10 years. I called my bank right away and talked to our bank manager who put a flag onto our bank account so NO transaction could be made against my bank account and she told me she would leave it on there for 10 days. Then I called Norton directly from the Norton app that I use on my phone and spoke directly to a true Norton Representative who told me to report the scam email to [email protected] and change my password to that email that this was sent to and call my bank and contact the BBB. So now I have done ALL of that.

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- Crosby, TX, USA
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Recd “invoice” from Norton for anti virus product. 1st time was $390, 2nd invoice was $420. I called; they wanted to me to complete the required form that they’d send me on my computer. I was certain it was a scam bc they wouldn’t email me the form. They ended up hanging up on me.

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- North Charleston, SC, USA
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3/19/2024

I checked my bank accounts, nothing taken.

Norton

Customer Support

Toll- Free: +1 (814) 352-4173

INVOICE

DATE: 2024-03-19

ORDER ID: CJ59EN8KZONT42KHTB9H##

Status - Completed

(Dear [email protected])

We want to inform you that the Total Protection and Maintenance service for your Norton Security has been automatically renewed. The bank account connected to your Norton LifeLock account has been debited USD 487.56. We value your ongoing confidence in Norton LifeLock to meet your computer's security needs.

We appreciate your ongoing confidence in Norton LifeLock for all your computer needs.

Order Description

Item: Norton ™ - Antivirus & Anti-Malwarel

Quantity: 1 Device

Price: USD 487.56

Payment mode: online payments using a linked Bank account

Payment status: Successfully Received

Should you desire to terminate your subscription, kindly contact us. If auto-renewal is not disabled, your subscription will automatically renew each year.

Customer Support

Toll- Free: +1 (814) 352-4173

Regards,

Norton Team

OFFICE - 3741 11 hapman Ave, Orange, CA 92868, United States

All Rights reserved @norton Lifelock inc 2000:2022

NortonLifeLock

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- Anaheim, CA, USA
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I was one Capital One shopping(my bank) I clicked on one of the rebate codes and my computer popped up errors "from Microsoft" tk call this 1800 number to unlock my computer i did they took over my computer remotely i watch scans be ran my info popped up with viruses and fake purchases for pornhub and showed the last 4 digits of all my card numbers he then transferred me to "Captial One" my bank after telling me my IP address was hacked and my phone and i had to stop payment by duplicating the purchase with gift cards I did what was asked till my husband found our what was going on and stopped any further damage. In which I had no idea i have never used a bank to know any truth to that.

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- Flagstaff, AZ, USA
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Sent 3 notifications on 3/23/24 about virus detected on my phone using name

of McAfee virus protection dismissed those

Today on 3/14/24 sent email saying I ordered weekly McAfee virus protection for 499.00. I did not order anything like that.

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- Little River, SC, USA
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I purchased Norton Lifelock on March 6, 2024. This morning (March 7) I logged on to Facebook and saw there was a message. When I clicked on the icon, my Laptop locked up with messages stating that my IP address had been compromised and to call the number listed for Microsoft support and not to turn off my PC. I wasn't sure if this was a scam, so I called the Norton Lifelock number that I found on the internet for this company - 888-392-7403. The person who answered identified himself as a Norton support person whose name was Jason Tyler. He game me a case # and told me he was transferring me to the government department who handles Identify Theft. The person said his name was Eric Morrison, he gave me another case number and also his employee ID. He proceeded to tell me that scammers had all of my personal information and were able to open a Nordstrom credit card that already had over $9000 charged to it from different places all over the country and a few overseas. I was told that in order to disconnect these scammers from the credit card that I did not open, he needed to use a privilege Amazon card and asked if I had an Amazon store near me - and I told him I did not. He said the closes one was 85 miles away but that he could use 3rd party companies like Food Lion, Publix, and Walmart to purchase these cards and I would be reimbursed with an additional $50 for my inconvenience. He texted me a statement that $550 had been credited to my account. He then instructed me to drive to one of the 3rd party places and purchase gift cards and follow his instructions. Needless to say, I panicked and did as he instructed. I purchased a $500 Amazon card at the Food Lion. He then asked me to give him the card number off of it, which I did. He then asked if it was a big store - I told him no. So he told me to go to the next closest store which was a CVS. There he instructed me to purchase 2 Target cards with $350 each on them. I did this and provided the numbers to him. During this time, I told him I was suspicious of him and I thought he could be scamming me. He became upset and pointed out that I called him and that he had not asked for any personal information. However, in driving to the next place which was Publix, I went over everything and then pulled up my credit card that I had used and the charges were there, but no credit. I confronted him when I got to Publix, told him I was not buying anymore gift cards and he threatened me that I would be charged over $14,000 because that was how much had already been charged to the Nordstrom credit card. I hung up at that point and was able to get in touch with Norton technical support using a number I had received in the confirmation email I received when I signed up for their protection services on 3/6. I hope this information saves others from making the same mistakes I did. I'm totally embarrassed that I was taken in by this scam. Not sure how they knew I had purchased the Norton support or how that number was posted on the internet since it looked completely valid with the Norton icons and color scheme they use for their products. The tactics they used were to scare me into thinking that my personal information was readily out there and that I was totally vulnerable to attacks on my bank accounts and credit cards. They warned me that time was of the essence and I needed to take care of this immediately without hanging up the phone since hackers monitor my calls.

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