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Tech support/Business imposter Reports & Reviews (66)

- Dana Point, CA, USA • Nov 29, 2023
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Tried to find a # for Hewlett-Packard online so I could exchange a laptop infested with mites/lice. The website appeared authentic, and the guy assured me I could exchange it under warranty. He requested permission to access my computer and I allowed it, thinking he needed the serial numbers, etc,. but I asked him why he needed to access my software when this was a hardware issue, got no reply. He then told me I needed an Amazon account for pick up/delivery to exchange the laptop, I didn't have one so while he was on my computer, he set up one for me very quickly. He then told me to relax, everything would be taken care of , and to close down my computer, stop using it. He gave me the last four digits of my bank debit card and then hung up, but called me back saying he needed to verify the credit card I used to buy the laptop and needed another card #, saying the card he had wasn't the one used to buy the product. I reluctantly gave him a different card and all the details of the card. I was immediately contacted by Wells Fargo and by CapitalOne that a purchase through AMAZON PRIME was requested to both for a GIFT CARD for $ 400, plus another 17 dollars was declined due to suspicious behavior. He gave me a phone number and a bogus name of "David Usher" when I called it back it was a voice mail for "Joyce Trainer" in Dallas.

He tried to blow up my phone the whole afternoon while I was cleaning up the security breach and then I found that he had a spyware type of program on my computer and was able to see everything I was doing all day. At the same time I was getting emails about delivery from Amazon Prime about my delivery of my $ 400 GIFT CARD that he had purchased.

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Scam Tracker report uploaded on behalf of victim by ScamPulse.com employee.

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Date : 8/31/2023 9:08:32 PM

McAfee

Sir / Madam, [my email address]

Your commitment to our upscale services is noteworthy.

Renewal will be automatic, pending a request for its termination.

________________________________________

Description :

Right now, your personal McAfee Membership is about to expire.

Paying Method : Automatic - Debit

Number for Order and Billing : TKK - ESUZTQ - TKK

Invoice Number : JY6984Y

McAfee PC Maintenance Product Subscription Price : $502.02

________________________________________

To cancel your subscription, call us at. +1 (838) 227-9018

The withdrawn funds will be evident in your account details within a day.

Your McAfee service subscription is scheduled to auto-renew for an additional 12 months..

Regards,

Colleen F Klima

McAfee Corp Essential Pro+

+1 (838) 227-9018

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Renew of McAfee software. Said that my subscription auto-renewed and to call them if I had any questions. I did not call them as this was obviously a scam.

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Email---From: Tague WL Corpo <[email protected]> Date: August 30, 2023 at 7:20:00 AM MDT To: REMOVED Subject: New Receipt PO-PD49715

?I'm re-confirming your order. To find out more kindly find the attached file as soon as possible.

--if attachment does come thru--Norton Group 16463 North 60th Avenue Glendale AZ 85306 United States Support (9AM-6PM EST/EDT): (844) 224-1469

30 Aug 2023 633831 Charged $490.00 Date: Invoice No.: Payment Status: Amt Paid: Item Qty Price Amount Norton Utilities Ultimate with NorLock 1 $378.47 $378.47 5 Years Subscription Insight Complimentary Plus 1 $88.79 $88.79 Premium Activation $467.26 $5.00 $27.74 $490.00Subtotal:

Discounts: Tax (6%): Total:

Notes:Your credit card will be charged as soon as the required steps to confirm the transaction have been completed, after

which the money will be immediately deducted. I am quite grateful to you for the aid that you have provided to me in

regard to my efforts. If you're unhappy with our service, please let us know within 24 hours and our support team will

assist you. If payment is not received within the specified timeframe, late fees may be applied

Terms:• To request a refund, contact our customer support team within 7 days of purchase with a detailed explanation of the

technical issue and any relevant documentation• The Digital Services team is committed to providing you with the best possible experience.• The customer will not use services in any manner that would violate the privacy rights of any third party.• If you have any questions or would want to confirm whether or not you would like to continue with this transaction, please phone the number that has been provided. (844) 224-1469.</[email protected]>

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Email said thank you for your order and auto-pay setup, $369.99 will be taken out of your account within 12-24 hours. If this was not you call this number. I called the number and the guy stated in with a spiel about CP security protection. With three attempts at trying to get him to stop taking I was finally able to inform him that I didn't even have a computer. I then hung up. I attempted to send an email to cancel and not contact me again but it was undeliverable.

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I called the # in the email & he kept telling me to download www.anydesk.com I couldn't do it & then it downloaded & I told him it sounded like a scam & he hung up & called me back on a Ca. phone # & I told him I wanted to speak to someone who could English & I then called my bank to warn them.

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I called the number to cancel as opposed to clicking on it, he had me download an app that I can't remember the name. It was something desk, it started with an A. A...desk. He kept asking me to repeat the numbers it gave me, I finally got nervous and hung up. I uninstalled the app, now I don't know if I should call my banks

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Got an email from Geek Squad autorenewal for $499. I called to cancel. The lady gave me a confirmation number and told me I had to do online. She gave me a short url and it took me to what looked like Best Buy Geek Squad. After some time, she asked me to log into my bank account. I had forgotten she gave me the url. She transferred me to accounts and Ryan was suddenly in my computer remotely. He ran something that made a black popup screen with lots of programs speeding down a list. He said he was removing programs from Geek Squad. Then it stopped and there was a place to type my name. I did. Then there was space further down for me to type in the refund, but it was $499, not $499.99. I did. More data moves down, and the total showed up as $4,999. Oh no, I need to pay it back but that account from Chase could only send money, not receive it. But there was a way to fix it. He didn't say gift cards at first. He led me down that path and I was stupid and bought them. It didn't seem like a risk because I saw the $4,999 go into my checking account. If he wanted to be paid back on gift cards, I didn't care. He stayed on the phone with me for two and a half hours while I did this. Then he showed me on my laptop all the viruses there were. He offered to have a technician call me the next morning at 9:00 to fix it and he would give me free antivirus software.

After I thought about it, I realized it could look like I was in on defrauding Geek Squad if I was sending gift cards to replace money sent to me. I went to look up the number to call and saw a bunch of results about Geek Squad scam. I checked my bank account and saw that the $4999 wasn't there anymore, and I knew I had been scammed. I immediately froze my bank accounts and reported the fraud.

The next morning Ryan called to get remote access to remove the viruses. I said no, I have an appointment in person to take care of it.

After that call, I received a call from "my bank" fraud department taking me that $4999 had come from Chase Bank from a outgoing fund that could not receive money. I played along and said it had been there, but then it was gone. He said it was because there was a hold on it but they couldn't hold it any longer so now it was in my account. I said I'd already paid it back in gift cards. He said i I needed to call Ryan Baderi at 619-693-7304 to straighten it out, as he's the head of accounting, and if I didn't they'd have to freeze both accounts and it would be for 68 working days.

Right after that, i got a call from "Best Buy" saying they were canceling my appointment for this afternoon (that I really have) because I already had one for 9:00 with Ryan.

Then i got a call from San Diego, CA from Ryan. He said if I go to Best Buy this afternoon, they'll just call him because he's the one who does this, and I already had an appointment with him. He said it was too late to forward the information yesterday (bank or gift cards, not sure) and now it was all forwarded and if I check my bank account it will show that the money is in there. I said good, since I already paid it back. He said Chase said it was there and he's going to lose his job over this. I asked how this was different from yesterday. He didn't answer, but wanted me to log into my account. I said i I want going to do that because of all the viruses he showed me yesterday. He said I could turn it on and he would delete this viruses in front of me and he would stay in the phone with me and explain everything he was doing. I said no. He asked me why not, and i said I would do it this afternoon when I went to Best Buy. He told me to please log into my account, asking if i could do it on my phone. He said he just needed the reference number from the transaction, thats all. I said my bank could give that to him. He pleaded with me to open my accounts too get that reference number. I said I wasn't going to do that and that I was hanging up now.

The first time he called this morning it said the call was from Gordon Services Department.

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This is the second time I have received one of these email this year from NORTON LifeLock, using Norton's actual Logo and it says "Thank you for your order! " It shows an order number a confirmation number etc. Saying thank you for my "renewal" of NortonLifeLock. I HAVE NEVER HAD NORTON anti virus software or programs on my computer!!! EVER!! and it says my account will be charged $349.99 within the next 24 hours! It doesn't say whether they have a credit card number of mine or not. I tried to call the 1-850-708-8493 number listed on the email but the guy hung up on me because I was onto him! you can hear a Television in the background! THIS IS A SCAM and I have never had Norton anti virus on my computer and if I get charged this money on one of my credit cards I will be going to the creidt card compnay to reverse the unauthorized charges.

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I received an email that said the following:

2023-07-14

Transaction ID:- X903-FX033-XFX303

Support line:- +1(808) 556-8487

Hey Sherry Sampson, Personal Home Subscription Renewal

Exciting news! Your Norton Life Lockmembership has been renewed for a 5-year duration, starting from 2023-07-14, at a cost of 2023-07-14 at a cost of $403.03. We greatly appreciate your ongoing membership. Please note that your membership will automatically renew every 5 years unless you disable it at least 48 hours before the end of the membership period. If you wish to cancel your membership, please reach out to us using the provided contact information below.

+1(808) 556-8487

Item Description

Account:- Norton Life Lock PC Support

Tenure:- 5 Year

Payment Mode:- Auto Debit

Renewal Amount:- $403.03

Customer Info

Customer:- Sherry Sampson

Customer ID:- FX171392519

Register Email:- [email protected]

Important notice: This email is auto-generated. Please avoid replying to this email, as the inbox is not monitored. For assistance, please call us at +1(808) 556-8487.

Norton Life Lock @2023 All Rights Reserved

Our Mailing Address: 19040 Henry Mi United States

Unsubscribe - Unsubscribe Preferences

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This is the exact email I received. I have never used anything from Norton.

Order ID: T401-SM252-TSM225

We are available at +1(808) 556-8487

We've received your order.

Your Personal Home Membership Renewal

logo

Hello Sheri Miller , Thank you very much for your order.

Watch your mailbox for tracking information.

We hope you're enjoying your new subscription! Thank you for your recent purchase. Your valued patronage is sincerely appreciated, and we hope your experience with our service has been exceptional.

Order Summary

STATUS: PAID

PURCHASE ID: 401T25SM2

METHOD: Direct Bank

TOTAL: USD 425.25

IMPORTANT NOTE: You have only 7 hours to cancel or modify this order, for any modification, cancellation or any special request please call Support Center

Call us - +1(808) 556-8487

©2023 T25SM401 L.L.C All rights reserved.

5103 Farley Drive Fl United States

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Best Buy Geek Squaqd said I signed up for their service. They hung up when I called. I did not sign up.

Our government will protect their identity because these rats have right, and it will keep going on

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They make up order numbers and try to charge old credit card numbers, order number of original order AP141579711087- 294- 5265A2, they tried a couple months ago with a made up #, and on July 11th, 2023 they tried using order # AP1473955253 trying to charge an old Capital One CC number. This has happened 3 times in the last year, causing much stress and lost hrs of time on the phone with them, Priceless time at my age..

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This is being entered for a senior by a ScamPulse.com Representative

I got an email that said that I owe them $400 and I can get a gift card to pay for it. I don't owe them anything. I want ScamPulse.com to shut them down.

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Scammer sent a text message with a photo of an invoice indicating that I subscribed to Norton LifeLock and included on the invoice was an order number and phone number to call for assistance- 1-888-589-0610. It also indicated that I would be charged 499.99 after my free trial. When I called the number, they wanted me to get on my computer and go into a website. I refused to open my computer and told them if a charge showed up on my credit card, I would contact the company and inform them of the fraudulent charges. The text was sent on 06/26/2023, as of yet no charges have come though, I continue to check my card daily. I also blocked the number. In order to upload the image of the invoice, I would have to download it on my phone and send to my email address, which I am not going to do and possibly expose my email or anything else to the scammers.

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The company sent an email stating auto renewal for LifeLock that I never purchased. The amount to be charged was $615.21 within 24 hours. The email also states It was delivered on 07/10/2023. No bank account was mentioned.

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I received an email from this company charging me $899.99 for Norton antivirus when I never ordered it. Apparently they charged me but my bank account has not been charged.

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- Colusa, CA, USA
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I received an email from Norton that said they charged my account. I called the number for a refund. The scammer somehow hacked into my computer and said he was removing the product but instead got access to my bank account and said he gave me a refund for 160.00 but it ended up being 16,000. Had me go to the bank and withdraw the cash and take it to an atm bitcoin machine. All along I didn’t know it was actually my own money. The next day it was back in my account and he wanted me to withdraw it again. I finally told my husband and we figured out it was a scam. Called the police and learned a valuable lesson.

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- San Diego, CA, USA
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I received an invoice for a 12-month subscription renewal for $417.00 from Best Buy/ Geek Squad. The invoice looked legit so I called the customer support number referenced on the invoice. A guy named Mark (with heavy accent) answered and I gave him the invoice number. He wanted to verify I had made the purchase. When I said no it wasn't, me he informed me I was a victim of identity theft. Thank God I listened to that small inner voice. I hung up and went to the REAL Best Buy/ Geek Squad website and first off the customer support numbers didn't match. FAKE FRAUDS AND PHONYS

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