The Golden Barrel Boutique Reports & Reviews

The Golden Barrel Boutique Reports & Reviews (81)

I placed an order April 11, for 2 tops. My credit card was charged. I have yet to receive the items or a refund. I have had communication with them via e-mail in May, June and August 2020. They told me due to covid it was taking a long time. They tell me my order was shipped but cant track it and wont refund my money. It is now Dec 28, 2020. SCAM!

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- Dracut, MA, USA

Scammer's phone 973-963-7333
Scammer's website goldenbarrelboutique.com
Scammer's email [email protected]
Country United States
Victim Location MA 01826, USA
Total money lost $27.73
Type of a scam Online Purchase

I ordered a dress from this website March 6th of 2020. The “company” charged my account and never sent me the dress. I was originally told the dress would be shipped within 5-7 business days. I emailed the company on March 19 asking where my order was, they sent an automatic reply saying that they were behind because of COVID. A month later I emailed asking to cancel my order and requested a refund, and got the same reply. I sent 5 or more emails between May-Aug, still no personal reply. I tried calling the number multiple times and it continued to ring, never to voicemail. I reached out on their facebook page and they deleted my comment and then blocked me from making further comments. I just want my money back.

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I placed an order in March 2020, and was understanding that due to COVID it may take longer to come. It's November 2020, and I have not received anything, I no longer receive email messages from them when I email my complaints. This place is a scam, and I was taken by it. Buyer beware.

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Horrible experience! In March I purchased two dresses. May comes and I still haven’t received my order. I sent multiple emails and all I got was a generic COVID message. June I still haven’t received my order so I contact my bank. They gave me a credit and opened a claim. Apparently The Golden Barrel Boutique disputed my dispute and Bank of America reversed my credit. Even though I NEVER received my order. TGB also blocked me on Facebook and my email so I have no further contact with them. Extremely unhappy with them!

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Placed and paid for an order 5 months ago! It has never arrived and when I click the shipping link they sent me it shows as invalid. I have contacted customer service multiple times and each time I receive a generic Covid shipping delay email. I understand some delay, but it’s been 5 months and there is no actual response from them. I have requested a refund multiple times and I keep getting the generic email response. This is clearly fraud and they should be shut down!

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Placed an order and it’s been almost 4 months since shipped and still nothing. Had a tracking number but still not picked up by the post office. FYI...I work for the post office so trust me when I say, it hasn’t arrived! I want a refund and all they keep doing is responding with a covid line of crap. I could have taken a row back to China and back by now. This is bull crap!

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I placed an order for two items. One came after 8 weeks and the other has not arrived. I've asked for a refund and now no response. This is a scam and the products are imported from China with no tracking on shipment. I'm contacting my credit card company to dispute the charge. Ugh!

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I ordered two items back in March. One came, terrible material and didn’t fit. I have emailed several times like all of these complaints, and I also get the response of blaming COVID. They claim it’s in transit and won’t be able to track it until it gets to the us. However I was able to track the other item that came from the beginning on my shop tracking app. This customer service is disappointing.

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Ordered a jumpsuit back in April and have not got it yet. They said it’s in transit but I can’t track it and it’s been months! I have reached out numerous times but every time they say it’s on its way. I want my money back

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Story more of the same. Ordered April 11th, "shipped" April 20th, emailed in May, June, and now mid-July. Always get the same responses. 90+ days, no dress and out the money. Super frustrated and hoping the dress shows up at some point.

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If it ever does, it will be trash. The quality is horrible.
I finally got full $190 refund through PayPal. Contact bank or credit card. There is enough proof that it’s a scam.

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Country United States
Type of a scam Online Purchase
Initial means of contact Email

Placed an order on 4-19-20 still haven’t received the package. I’ve text 4 times asking for a refund or the clothing, the delay keeps getting blamed on COVID 19. They said it would take several more weeks

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Reading all the other complaints as if they are my exact words. The good thing is that I paid thru PayPal, filed a claim with them, they investigated and I have received a credit for my order. Sad thing is I REALLY wanted the dress I was ordering. Hopefully the Golden Barrel Boutique is shut down soon as they are a total scam company. If you comment on their FB posts about your bad experience, they delete the comments and block you for future comments or reactions.

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PayPal took awhile to convince them, but they finally agreed it was a scam. I did finally get my $190 refund from pay pal.back in end of May.

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I ordered a dress on February 29,2020. Money was taken from my account but I never got a proper tracking number. I still have not received my order and they refuse to give me a refund for my money. I have emailed them multiple times asking where my order is and according to the app they had me download to track it. It hasn’t moved since the order was placed. I want my money back.

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Ordered 5/10/2020 and supposedly shipped item 5/15/2020. Compliant with BBB filed, local FBI report filed and is a VERY active case. Waiting on credit card to respond. They will be found and exposed. When you do bad you get bad. They obviously took advantage of many of us. Karma is a B****... you can run “Margaret” but you can’t hide.
Sad these worthless individuals can’t get out from behind their computers and get real jobs earning an honest living instead of scamming innocent citizens like us. It’s only a matter of time and we will all get justice.

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Update - several more emails to share

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Placed an order in March and still have yet to receive my order. I contacted them many times and they were responsive at first. Now I just get an automated response. I have demanded a refund and will continue to contact them. 4 months is totally unacceptable, even with everything going on right now. They are extremely unprofessional. They need to be shut down asap!

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Purchases on March 2, 2020. Initially was sold my dress would be received in the US in April, but never arrived. Emails are being ignored, and when I commented on facebook I was blocked. Started a claim with paypal and reporting to the FCC.

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Be persistent with PayPal. That’s how I received all $190 back. Good luck!

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Ordered March 19 .. advised 21-25 day delivery... after numerous emails it was received June 15.. Quite disappointed in the ‘Oakley’ striped romper.. it looks like it’s made from the material in a 1970’s Halloween costume, certainly not a cotton/poly blend as advertised, more like a shiny 100% nylon .. even smells like plastic,
I wouldn’t want to get too close to an open flame ? and furthermore the system automatically gives you a discount code .when you set up your profile.. good luck trying to return anything.. apparently once the discount is applied no return is allowed.. this isn’t specified in the returns description.. it only comes up when you ask to start the process of a return .. so much for the 100% satisfaction money back guarantee . the system applies a discount code.. automatically .. offsetting the delivery charges .. that as well are to be free.. SCAM have reported them to Facebook, and started a dispute with my CC

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I had the same experiences as everyone else.. I ordered a dress 3/6/20 and still nothing no tracking number never got.. They were responsive at first to me and I understood with everything going on due to the virus but over 3 months is not acceptable.. The last time I emailed them I told them I wanted a refund and never heard back so I disputed it with my credit card company..Currently they are looking into it but I have the credit back on my card. I have been officially banned and blocked from their Facebook Page.. I also reported them to Facebook as a scam.. I wish they would not be able to advertise on Facebook..

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I had the same experience as others. This place is a scam. It took nearly 3 months to get my order. When it finally came in it was terrible quality and not what was pictured. I emailed to get a return on the item. I was told that because a coupon code was used for the item, I was not allowed to return. On the website, every item has a coupon code attached. It is a total scam.

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Prior to ordering, they told me that I COULD use coupon and still get total refund. I didn’t use coupon but they still wouldn’t refund after some order arrived and other items didn’t. Finally filed scam report and got full refund from
PayPal.

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I have had a similar experience as others here (and won't recount in detail). I ordered a dress on March 6th and still have not received it. I have emailed Golden Barrel multiple times requesting a refund, only to receive the same circuitous emails mentioned by others (and when attempting to reply to those emails, I have received no response). Like others, my comment on the company's Facebook page (which was a link to this site) was removed and I was blocked. I reported the company to the FTC, https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. I would encourage others to do the same--my hope is that the FTC has the ability to stop this company from defrauding others.

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