The Golden Barrel Boutique Reports & Reviews

The Golden Barrel Boutique Reports & Reviews (81)

I ordered from Golden Barrel in 3/3/20. I ordered6 dresses for my girls. I didn’t my homework, asking company location and about returns. Friendly and courteous conversations with Margaret. I wasn’t receiving dresses and tracking wasn’t working. She assured me that they would be arriving. After the first one arrived from China about 3 weeks later, I became extremely worried. I contacted company to get address to shop back. NO response. Where was that friendly and courteous correspondence? I didn’t have an address to shop back to or was blocked from starting the return process. I went on Facebook to message- blocked!
Went into site, but all emails went unanswered with only an automated corona message.
I paid $190 through PayPal do I started a claim
With them. They provided an address after a week. It was UTAH! I shopped back with tracking. It showed it arrived but PayPal is waiting to hear from seller. I’m praying PayPal sees that it isn’t legit and gives refund. We all need to take to Better Business bureau. They are continuing to scam people and getting away with it. I honestly think you’ll soon see they are “ bankrupt” due to covid-19.

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Apologies on typos! I was getting h angry just typing and failed to proofread.
* I did my homework
*i shipped back

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Yes! My experience is the same as everyone else’s! I ordered on March 24th and it’s April 28th and I have only received one of my 3 items. They claim that they are a small business that’s why shipping takes so long but that’s not why. It’s because the clothes come from China and yes it’s too small. Who wants to order anything from China especially during COVID. Yes, I agree with the other people, they should be investigated and shut down! I will also make a report with the BBB. I wish I would have seen these reviews before losing my money!

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Same here ?

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Golden Barrel needs to come under serious investigation. DO NOT BUY ANYTHING FROM THIS COMPANY! I placed an order on March 5th and I still have yet to receive my shipment as of April 23rd. What the company FAILS to make clear is that even though their corporate office is in NJ, most of the orders are shipped from CHINA - taking WEEKS for your order to arrive or in this case over a month due to extra challenges with the virus. If I knew the items weren't being shipped from the U.S. and taking forever to ship, I would have NEVER placed an order with them.

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This so called company is straight trash! Must be nice not to have morals and be able to sleep at night like the owner of this “boutique” does! My experience is just the rest of the reviews I have read. I ordered a dress on/around 3/4/20, when I received the email with a tracking number, it showed it was coming from China. First is I would have know that(it’s not disclosed on the site, only “aboard”) I would not have ordered it due to knowing it would be crappy material and most likely too small. Secondly, I would have known nothing was coming out of China due to COVID.
I emailed wanting a full refund and of course I received the same automated email everyone else has. A couple of days later I received another email stating straight BS.
My comments on their FB post have been deleted and they changed the setting to where no one can comment.
At this point I will be contacting the FTC. In hopes something can be done with this company. I may not get my money back but maybe it will help close this “boutique” down. They have stolen enough of everyone’s hard earn money!

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What link did you use to see the tracking? I have # with 34 digits it shows invalid.

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Here is a screenshot of it still in China

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This company is horrible. No refunds whatsoever. Their clothes are not what’s pictured and they block you from their Facebook pAge. I ordered a dress and tank top and they took over a month to get to me from good old china. They material is crap. They are not what is shown in the picture. This business is scamming people.

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I ordered a dress on March 5th and received a confirmation email for my purchase. Weeks later I had not received a shipping notification so I emailed customer service. I received and automated replay about coronavirus delays. Someone did actually send me and email and claim my item would be shipped that week but she could cancel it if I wanted. I asked for the order to just be cancelled since I no longer needed the item (the event was passed). I received no other response and have tried emailing multiple times. No response, no refund, no tracking, nothing. I have reached out on email and Facebook but now I'm blocked from the Facebook page.

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Same here. Per the tracking number I received the dress I ordered is still in China.

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This site is a scam. I ordered two dresses from thus site at the beginning of March. One indicated that it shipped after about a week, but that tracking information never worked. It’s been 3 weeks since I got the shipping email and nothing has arrived. After a month, the second dress still has not shipped. After reading through their website more, you can’t return if you use any sort of discount code and everything ships from China and is a knock off of the image on the website. I guess I should have read through everything on their site before purchasing. But please, don’t make my mistake. Don’t buy from them!

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I just received an item/jumpsuit after a long wait. I ordered on 3/4 and received it 3/30. The length of shipping time could be because the item is shipped from China which is not specifically disclosed. I was very disappointed as the picture shown & item described is not what I ordered or received. The actual jumper/piece I received is a very light, see through polyester material. After contacting customer service I received communication that because I used a discount code there are no refunds or exchanges. While this is their stated policy, I would think that there are exceptions when it is a vendor error. Highly discourage purchasing this particular piece or doing business with this company.

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I ordered the same outfit and will never be able to wear it because of the terrible quality

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I had the same experience. I ordered two dresses I got an email a few days later that said one was being processed and the other they were working on. I ordered them on March 25th. Now today April 1st I got an email saying that the items have been delivered after I downloaded the tracking app “arrive”. Nothing was delivered, the app says they are in Los Angeles, I live in Oregon. I tried emailing the golden barrel boutique asking why I received the email saying it had been delivered when I did not receive anything and got an automated email back to expect delays due to corona virus which doesn’t answer why it says it was delivered. I left the comment on their page which they deleted and blocked me from commenting. So frustrating.

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These are NOT located in the US. It’s all coming from China - my delivery notice even says China Post. DO NOT ORDER FROM THIS SITE . They have also disabled me from making any comment on Facebook and have removed my questions about where it’s coming from

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Same thing here. There were comments on their Facebook page asking where they were located. Their reply was they are located in the USA, so I ordered. When I received my tracking, I couldn’t believe when it showed it was coming from China. I was not happy, especially considering we are in the midst of COVID19. I went back out to their Facebook page and added my own comment warning others only to find out later that they removed my comment and blocked me from any further comments. I also tried reporting the company to Facebook as a scam but have not heard anything. Buyer beware!

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Ordered a dress 6 weeks ago. Still have yet to receive it. The company has also disabled me from leaving any comment or review on their Facebook advertisements.
Would not trust this company.

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Me
Too !

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I ordered clothing for an event. It hasn’t shipped. When I email them they keep promising it will come but most likely it’s from China and we will NEVER see it. I asked for a cancel and refund and they keep denying it.
At this point I just want a refund. Facebook should not allow these scammers. Heck you can even sell something to another person in the same town and yet the Chinese can scam us... screw that !

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It totally coming from China. Mine says “
China post”. And they have disabled me from making any comments on Facebook

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Do not trust this company

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- New Albany, IN, USA

Scammer's phone 973-963-7333
Scammer's address Hawthorne, NJ 07506, USA
Country United States
Victim Location IN 47150, USA
Total money lost $30
Type of a scam Online Purchase

I ordered a shirt from The golden barrel boutique, once I received it, it did not fit. Immediately contacted them and ask about a refund. They claimed that because I got 10% off I was not eligible for a refund. Which made no sense to me, I am only asking for a refund of what I paid. When you go to there website to order a pop up comes us telling you that if you enter your email you can get a % off your purchase. Therefore everyone who orders from them ends up with a discount. Making no one eligible for a refund or exchange. When you first look at the return policy there is no mention of this restriction. It leads you to believe that if you return within the first 30 days in original packaging you could get refunded. Its not until you scroll further down under side note under a different link does it tell you about the discount issue. Furthermore when you go to their Facebook page they delete all negative comments from unhappy customers. All you see are positive comments. Everything I have tried to post they delete. I feel as though a customer should be able to read the good and bad and make a decision of whether or not to order. Had I known this I never would have ordered from them.

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