The Mortgage Service Center 2026 Reports & Reviews

The Mortgage Service Center Reports & Reviews (44)

- Schenectady, NY, USA • Oct 05, 2026

Phone: (833) 408-1612
Address: PO BOX 19595, Jacksonville, FL 32245, USA
Country: United States
Type of a scam: Phishing

Suspicious mortgage letter sent to newly purchased home

Mail sent to newly purchased home.

[Equal Housing Opportunity logo]

[county of new home]

[closing date]

[dollar amount of loan]

[lender name]

[my name] [Mortgage ID]

We have been trying to reach you regarding a matter of importance as it relates to your mortgage.

Please call 1-833-408-1593.

Thank you,

The Mortgage Service Center

Useful

- Eagle, ID, USA • Sep 25, 2026

Phone: 1(833) 408-1612
Country: United States
Type of a scam: Phishing

Urgent mortgage mailing referencing my personal bank

Same type of first class mailing with tear away sides stating it's an urgent matter regarding a recent mortgage and references my personal bank

Useful

- Detroit, MI, USA • Sep 16, 2026

Phone: (833) 408-1609
Address: po box 550588, Jacksonville, FL 32255, USA
Country: United States
Type of a scam: Phishing

Letter asking to call about mortgage matter

The letter states:

We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1609.

Thank you

The Mortgage Service Center

Useful

- Las Cruces, NM, USA • Aug 19, 2026

Phone: (833) 396-1315
Country: United States
Type of a scam: Phishing

Mail notice to call about mortgage

I received a letter and notice in the mail for me to call regarding my mortgage.

Useful

- West Dennis, MA, USA • Jun 15, 2026

Phone: (833) 408-1612
Address: Jacksonville, FL 32255, USA
Country: United States
Type of a scam: Phishing

Postcard from Mortgage Service Center about protecting mortgage with TD Bank

Postcard and letter from The Mortgage Service Center in Jacksonville FL about “protecting your mortgage with TD Bank NA.”

Useful

- Seattle, WA, USA • Jun 10, 2026

Phone: (878) 251-2331
Address: Sacramento, CA, USA
Country: United States
Type of a scam: Phishing

Misleading mortgage-related letter from The Mortgage Service Center

The Mortgage Service Center contacted me through an official-looking letter (similar to mailed tax information) that appeared time-sensitive and stated it was related to my mortgage. It included information related to my mortgage, including the county I purchased property in, my close date, my mortgage amount and my lender.

Useful

• Jun 03, 2026

Type of a scam: Debt Collections

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Useful

- Corpus Christi, TX, USA • May 07, 2026

Phone: (888) 362-2821
Country: United States
Type of a scam: Phishing

Received multiple mailings from Mortgage Service Center

I received 3 different mailings. Two state they are from The Mortgage Service Center, 833-412-1369 & 833-408-1584. One was a postcard and doesn't indicate who it is from.

Useful

- Sumter, SC, USA • May 07, 2026

Phone: (833) 408-1583
Address: PO Box 550588, Jacksonville, FL 32255, USA
Country: United States
Type of a scam: Phishing

Suspicious letter from The Mortgage Service Center about mortgage

I received this very limited detail in the letter that looked strange to me. I looked up the number on the letter and come to find out others had received the same letter. It lists out what county my recent mortgage was taken out in, my bank's name, etc. The letter lists my first name and says, "We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1583. Thank you, The Mortgage Service Center". I did not call the number since I looked it up first, so I lost nothing. Just wanted to make others aware.

Useful

+10

- Lutherville Timonium, MD, USA • May 04, 2026

Phone: 1(833) 408-1566
Address: PO box 19595, Jacksonville, FL 32245, USA
Country: United States
Type of a scam: Phishing

Fake mortgage broker notices demanding urgent call

I received multiple notices in the mail from someone pretending to be a mortgage broker company saying I need to call them right away about my mortgage.

Useful

• Apr 24, 2026

Type of a scam: Phishing

Got a scary letter from The Mortgage Service Center - looks like marketing, not my lender

I got a letter from The Mortgage Service Center and at first it looked serious. It had urgent wording like “final notice” and made it sound connected to my mortgage.

Before calling, I searched online and found a lot of people saying the same thing — that these letters are usually solicitations, not your actual mortgage company. Some people say the mail is designed to look more official than it really is.

My guess is they want you to call so they can sell something like insurance, refinancing, or another service.

Important: if you really need mortgage help, don’t use the number on the letter. Call the number from your real lender statement or official website.

If you already called, just be careful what information you gave them. I would not share SSN, bank info, login details, etc.

Also worth knowing: mortgage/homeowner data can become public record, which is why new homeowners often get a lot of mail like this.

Posting this because the letter can definitely worry people if they don’t know what it is.

Useful

- North Port, FL, USA • Apr 22, 2026

Phone: (000) 000-0000
Website: n/a
Address: po box 19595, Jacksonville, FL 32245, USA
Email: [email protected]
Country: United States
Type of a scam: Phishing

Misleading mail about mortgage and HELOC

I have received 2 communications in the mail stating 'we have been trying to reach you regarding a matter of importance as it relates to your mortgage'. It indicates the closing date of my HELOC, the amount, the lender and the county in Florida where I live. It also indicates my mortgage ID number.

Useful

- Ypsilanti, MI, USA • Apr 21, 2026

Phone: (866) 663-7459
Website: NA
Address: PO Box 19595, Jacksonville, FL 32245, USA
Country: United States
Type of a scam: Phishing

Received misleading mortgage protection letters after getting a loan

Shortly after acquiring a loan through a legitimate company, I started receiving letters from The Mortgage Service Center. I have received 5 letters from them with my loan amount, loan date, the mortgage company, and the county where the loan originated. Some letters state, "PLEASE CALL UPON RECEIPT OF THIS NOTICE"; others have a "Mortgage Protection" seal in an attempt to mislead me. There are different phone numbers: 878-251-2331, 833-402-0148, and 866-663-7459, but the company name is the same on each letter. Only one of the letters, in very small print, mentions that they are insurance underwriters.

Useful

- Ruther Glen, VA, USA • Apr 16, 2026

Phone: (833) 408-1583
Address: P.O. Box 19595, Jacksonville, FL 32245, USA
Country: United States
Type of a scam: Phishing

Urgent letter about contacting regarding my mortgage

Urgent letter about the importance of contacting about my mortgage.

Useful

- Soddy Daisy, TN, USA • Apr 16, 2026

Phone: (855) 964-4889
Country: United States
Type of a scam: Credit Cards

Received urgent mail with personal loan information

Mail includes urgency to contact and includes personal information from a recent loan transaction from my mortgage lender.

Useful

- East Canton, OH, USA • Apr 13, 2026

Phone: (833) 408-1591
Address: Jacksonville, FL, USA
Country: United States
Type of a scam: Other

Receiving concerning mail about my mortgage

Continually receiving mail about “we’ve been trying to reach you regarding a matter of importance as it relates to your mortgage”. Very concerning they even know we got the loan and we’re on it so fast.

Useful

- Malden, MA, USA • Apr 11, 2026

Phone: (833) 408-1587
Address: PO Box 19595, Jacksonville, FL 32245, USA
Country: United States
Type of a scam: Phishing

Scammers impersonated my lender using mortgage information from the deed

Just bought a house. The scammers probably pulled mortgage information from the deed and tried to impersonate my lender. Letter said "We have been trying to reach you regarding a matter of importance as it relates to your mortgage." The provided number, (833) 408-1587, is not the same as my lender.

Useful

- Holland, MI, USA • Apr 07, 2026

Phone: (833) 612-7094
Address: PO Box 19595, Jacksonville, FL 32245, USA
Country: United States
Type of a scam: Phishing

Received pieces of mail claiming they have been trying to reach me regardinf a matter of importance related to my mortgage with the phone # to call. I did not call it to fund out. Already recognized itcto be a scam.

Useful

- Mount Vernon, IN, USA • Mar 17, 2026

Phone: 1(833) 408-1612
Address: P.O. Box 19595, Jacksonville, FL 32245, USA
Country: United States
Type of a scam: Phishing

Received a misleading mortgage-related mailing from Florida.

I received a pre-sorted first class mailing from The Mortgage Service Center at a Jacksonville Florida address stating that they have been trying to reach me regarding a matter of importance as it relates to my mortgage. Left a phone number of 1-833-408-1612 asking me to call.

Useful

- Covington, LA, USA • Mar 16, 2026

Phone: (833) 408-1587
Address: N/A, Minneapolis, MN 55422, USA
Country: United States
Type of a scam: Phishing

Their scam letter comes in the mail and pretends to be associated with your mortgage provider.

Useful

The Mortgage Service Center Contacts

Phone:

+1 (833) 609-0386

+1 (877) 741-1099

+1 (888) 565-4854

+1 (844) 311-7110

+1 (866) 663-7459

+1 (877) 741-1098

+1 (866) 561-3261

+1 (888) 565-4854

+1 (866) 663-7459

+1 (844) 311-7110

+1 (833) 408-1591

+1 (833) 408-1609

+1 (737) 201-0284

+1 (833) 408-1587

If you know any contact information for The Mortgage Service Center, help other victims by adding it!

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The Mortgage Service Center

The Mortgage Service Center Reports & Reviews (44)

Suspicious mortgage letter sent to newly purchased home

Urgent mortgage mailing referencing my personal bank