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The Mortgage Service Center

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The Mortgage Service Center Reports & Reviews (27)

I received the same mailing, making it appear it was from my refinance lender. The front of the tabbed mailing said "FINAL NOTICE" on the front, and inside below my lender’s name in large print, they wrote they've been "trying to reach you regarding a matter of importance as it relates to your mortgage."

Clearly a scam tactic to frighten recipients into calling the number. Just to see, I did dial, and they wanted me to input my actual loan info. UGH.

The fine print on the inside said "The Mortgage Service Center is not affiliated with or sponsored by any banks or lending institutions. Mortgage information obtained through public records." Considering all of the rest of the print is huge, that tiny font notice is going to be overlooked by a LOT of people.

Here’s where you can file a fraud complaint, since this company is pretending to be your lender and trying to get personal financial information out of you before you realize you’re NOT communicating with your lender:
https://reportfraud.ftc.gov/#/

+26

A letter came in an envelope sealed with tabs on top and sides like you'd get a PIN, check or other document with confidential information. Front says FINAL NOTICE and my financial institution's name. Inside had info and amount of a refinance that I did a little while back. The logo for Equal Housing also on letter. Letter urges to call a phone number (which I did not). I assume it's a scam to get money, personal info or both. Here is an article found warning of this from 2020: https://www.murrayledger.com/news/coronavirus/final-notice-letter-puts-lo...

+11

I also received an official looking document that said we’ve been trying to reach you regarding a matter of importance as it relates to your mortgage it says the lender name on there which is correct but the closing date is off by almost a week so I went online to check my mortgage lender and there were no messages for me just like people above reported Deceptive and probably trying to gleam information I didn’t even call the number this is such BS!

+17

I received multiple suspicious letters from this company. They were designed to look more "official" as the letter had three perforated edges to tear and the name of my mortgage lender was printed on the front. This is deceptive marketing likely intended for me to believe it was from my lender and that because of its appearance, that it contained important personal information.

Instead, once opened, the letter contained a cryptic emergency message suggesting that they have been "trying to reach me" about a matter of "importance" regarding my mortgage. Again, no specifics and they are misrepresenting themselves as my lender or bank. They leave a phone number which presumably leads to some sort of call center to sell me insurance or something else. This should be shut down immediately. I can't understand how this is even legal.

+38
- North Charleston, SC, USA

I received a piece of mail that looked like official bank correspondence and identified my bank that I have a mortgage with. On the outside it had my banking institution written out and on the inside it had an equal opportunity lender emblem and a mortgage ID number and my actual loan amount. The closing date was wrong, only off by a few days. It said "We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 866-663-7459. Thank You, The Mortgage Service Center.

When I called and entered the ID number, it was clear to me it was a scam automated call trying to collect my personal information for identity fraud.

+55
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