Trend Deploy Reports & Reviews (33)
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SCAMPULSE
I'm amazed anybody received their order from them. They send the same generic response to every email and are unresponsive. Not worth the hassle! Now I'm out $$$$ with no masks! Not worth it
Thinking they'd deliver separately, I waited until 60 days had passed. That was the timing they stated that from my initial order: "In extreme cases, orders may take up to 60 days to arrive, in which case, a full refund will be issued to our customers as per our policy. This rarely happens, but if it were to happen, you'd be covered under our policy for a refund and you may keep the parcel." Having still not received the filters, I requested a refund starting June 5th. I sent four different E-mails to their customer service requesting the refund; they've never responded & never refunded me.
It's odd that I got the mask but not the additional filters. Makes me wonder if they were legit at first but they extended themselves so much due to the high demand and then couldn't follow through with all the orders, that they decided to take the money and run... In the end, it doesn't matter their intent. It's only their actions that matter. They stole money from me, and apparently a ton of other people. I reported them to the BBB & FTC.
I havent received anything other then canned emails.
I submitted a complaint with BBB
I wish I had read further about your company before ordering the POS mask I overpaid for and had a filter fall out and get lost, making the mask useless. Also, I ordered the stretch workout bandS, not band and I say that because after 2.5 months only ONE band showed up in the package. Ripoffs!
Trend Deploy is a scam and a joke, don’t bother replying unless you plan on refunding me every penny of my money. I don’t expect that to happen and I’m chalking it up to a lesson learned, but I will make sure I spread the word as much as possible so others don’t get ripped off like I did.
Go out of business ASAP!
I received the mask I overpaid for after about 6 weeks of waiting and badgering the hell out of them with emails, thinking it would be a quality piece and boy was I wrong.
Live and learn. I wish I read all this before doing business with them.
This company is a total and complete SCAM. I have emailed them asking directly for a refund of my $79 and all I have received is a series of canned emails assuring me that my masks are "...well on its way!" I researched the shipping partner, "Jet e-Commerce Logistics" and see that it is a China-based company. Makes one think...?
No one wants to be scammed...ripped off...lied to...
All Trend Deploy needs now is a bandana for a mask so I can call them highway robbers. Do any of us on this site believe that we will ever receive our orders, or better yet, a refund from Trend Deploy? How 'bout NOOO!
Dear Customer:
We want to thank you for choosing Trend Deploy. If you've made a purchase recently, we're delighted to let you know that your shipment is being taken care of as we speak. If you've already received shipment confirmation and tracking info, rest assured, your order is well on its way.
As consequence of the unprecedented novel coronavirus (COVID-19), we're experiencing an unforeseen and unanticipated spike in the volume of orders which may affect our standard shipping/delivery times. We're working diligently to prepare and ship all orders as soon as possible! We understand the frustration of having to wait for orders longer than expected, but we can't sacrifice the quality of our service by rushing orders. Our main goal at this moment is to guarantee delivery. We appreciate your patience as we work to resolve this. Thank you!
If the reason for your inquiry is not stated above, please select the right option below for further assistance:
Track my order.
Order cancellation.
My order arrived defective.
My Order Is Incomplete/Missing items.
Returns/Refunds.
Shipping Info.
I Was Charged More than The Order Amount. (This "Extra Charge" is a temporary hold made by SOME banks and WILL be refunded within 1-3 business days. Please contact your bank for more info)
If your question or inquiry is not listed above, we will review your message and get back to you as soon as possible. We may take longer than usual to respond, but we will ALWAYS get back to you. You may be able to find what you're looking for by visiting our FAQ page: trendeploy.com/pages/faqs or by reading our store policy here: trendeploy.com/pages/store-policy . Thank you for choosing Trend Deploy and have a wonderful day!
1) The federal trade commission consumer protection response online:
-Go to https://www.ftccomplaintassistant.gov/ and click on 'report a scam related to covid-19'
- company name: Trend Deploy
- Address: 1235 NE 39th Rd. Ocala, FL 34470-0903
- email: [email protected]
-copy/paste this: I purchased several mask and filters from the online retailer Trend Deploy. It falsely advertised "N95 PM2.5 Anti-Virus Micro Particle Barrier Face Mask. (Reusable With Activated Carbon Filter)" at a price of $29.99 USD. After receiving the items and inspecting further, these are in fact not N95 masks. The website has since removed the previous item link and removed the "N95" in their item description. I have sent multiple emails regarding this subject matter requesting a refund, but have not received a response to date. This was clearly false advertisement and an attempt at price gouging to exploit vulnerable people during the covid pandemic. A growing list of complaints can be found here: https://www.scampulse.com/trend-deploy-reviews.
2) call the Dept of Justice and report a fraud/price gouging claim.
- https://www.justice.gov/coronavirus
- call 866-720-5721. listen to the options and it will take you to a live person. no wait time
Please take time to do this. It may lead to a refund and the rightful action against this online retailer.
advising that due to the Coronavirus pandemic that Trend Deploy is experiencing a high volume of ordering resulting in unprecedented delivery delays. My order totaled $79.99, no sales tax, with an unapplied order discount and FREE shipping.
I have not received my order, but have also encountered the merry go round attempting to speak with anyone from Trend Deploy. I intend to pursue with assistance from my financial institution immediately! Wow!