ZestAds Limited Reports & Reviews (78)
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beware! scam! fraud!
Why isn't Facebook doing something about their ads if they are scammers which obviously they are!
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)
Scammer's email freshsleep360.com
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)
I ordered a COVID-19 protection mask from Brandyrebirth, which is actually ZestAds Limited store online from a repeated pop up ad. I signed up with PayPal who said they return me back to the manufacturer page to complete my order. When it sent me back it was a blank screen. I never made it to the section to confirm the order or anything. A few minutes later, I received 2 order confirmations. One for $42.94 for the 1 mask I was preparing to order but never got far enough to confirm the order. The second for $232.94 for I’m not sure how many masks. I emailed the company back through the email confirmation stating cancel because I had not completed the order on the first one and wasn’t aware of the second one at all. I contacted Pay Pal as well within approximately 10 minutes of getting the confirmation and explained what happened and referred to it as unauthorized. PayPal removed the charges and supposedly declined the charge. I checked with the credit card it was linked to 3 times and no charges were indicated so I thought it was resolved. This was on Mar 31,2020. On Apr 3, I get a message from the company saying it couldn’t be cancelled. I then get a message from Pay Pal saying they declined my claim and processed the payment. I sent many messages to PayPal requesting they reopen the case. They sent over 7 computer generated messages back and did not respond with a personal response. I called the credit card company and hopefully they will do a more thorough investigation and see this company’s deceitful practices.
PayPal then puts a hold on the account and says they cannot investigate because I contacted the credit card company instead of them. I informed them I contacted the credit card company after the declined and closed my case. I the received computer generated responses back that referred me back to the resolution center which kept sending the computer responses.
The company offers an “unconditional guarantee promise”. I have already requested information as to the process of requesting refund before the items arrive, if they arrive. The item may take longer that 30 days to arrive and the company will say the guarantee expired. I thought Pay Pal was a Safe Business Transaction advocate, but it seems they are supporting this company’s practices despite several complaints re:ZestAds Limited. Pay Pal does not seem to be advocating for or protecting its customers.
Thus far, I’m at a loss in the amount of $ 275.88
If there is any way of stopping this company from continuing deceitful practices, I would gladly do what I can to make it happen.
I’m sure that many that have responded to the ad for the N95 respirator mask are front line responders like myself that found them selves lacking in availability of protective gear to remain safe while assisting others. We don’t deserve this kind of additional stress at a critical time like this.
I had the exact same experience but didnt start the fight yet. How did you do that and how did you contact the mask company?
Total money lost $213.50
Type of a scam Online Purchase
Country United States
Victim Location MA 01201, USA
Total money lost $52.70
Type of a scam Online Purchase
I was sent to PayPal, I logged in, confirmed the amount, then received a receipt that the bag was being sent to a 3 year old address. PayPal provided outdated, incorrect information that was NOT attached to my credit card that I used via PayPal. I immediately tried to contact the company whose website has no contact information. I then reached out to PayPal minutes after confirming the payment to find out why they provided the wrong address.
I thought this was an isolated incident but when I logged onto PayPal, I found several people experiencing the exact same issue with this Zestads and PayPal.
PayPal takes your money, zestads does not send any purchases or *might* send the buyer junk they did not order, definitely not what thd buyer tried to purchase.
Every similar buyer went to PayPal and registered a dispute. PayPal refuses to uphold their Buyer Protection and does not return your money. Zestads will say "it's on its way" no refunds, no exchanges. Wrong address? Too bad. They literally email that they are keeping payment whether you get the item or not.
PayPal has at least 200 complaints of items not received and continues to advertise and work with Zestads and not refund anyone fraudulently affected by this scheme.
Multiple people want to begin a class action suit, in the US and UK where they have lost money as well.
Country United States
Victim Location PA 15216, USA
Total money lost $74.40
Type of a scam Online Purchase
I thought I was purchasing hand warmers for my daughter for Christmas to help her Raynauds. I ordered this product on December 20, 2019. I knew it would not be here for a couple of weeks but it is now February and the company has not responded to my 4 emails to their customer service email address.
There is no address listed, but I have learned through research they are out of Malaysia.
I lost $74 dollars.
Victim Location IN 46346, USA
Total money lost $21
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Victim Location IL 61568, USA
Total money lost $105.90
Type of a scam Online Purchase
I became suspicious of ZestAds, and performed a Google Search which revealed several complaints about the same Drone-X product I had tried to purchase. I am still currently in the credit card dispute process, but I wanted to log a complaint with ScamPulse.com to hopefully warn others of the high potential for a scam with ZestAds.
The Ads appeared late in the Christmas shopping season, so I think they may have planned these popup ads to coincide with times of high traffic to snag victims who otherwise would be more careful and not fall victim to what may be a scam.