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Blossom Flower Delivery

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Blossom Flower Delivery Reports & Reviews (353)

I ordered flowers for my mothers 91st birthday. On the day of her birthday they sent me a message telling me that they couldn’t deliver to that area. They had 3 days to let me know and they didn’t. Their customer service is horrible.

+1

DO NOT use this service! I ordered a specific flower bouquet for the first anniversary of my friend's mother's passing. They promised same day delivery with "minor substitutions," and instead of the bouquet I selected (many varied flowers and colors, called Life of the Party) they delivered a dozen red roses a full day late. I tried reaching out to them on the day the flowers should have been delivered and the following day to no avail. One customer service rep I talked to said they were "looking into what happened" then stopped answering before hanging up after ~10 minutes. A second customer service rep was very polite and apologetic, but when I followed up with a third rep via email, they blamed Covid and their "substitution policy." They offered me 10 dollars back from my 60 dollar order, and claimed that substituting the full bouquet with a dozen roses was within their substitution policy, even though it clearly was not equal in cost, shape, size, color, or feel. I have never been one to complain about these things, as I understand that human error and mistakes happen. However, my experience was not human error. This is a company wide disregard for customer satisfaction, and duty to deliver the products that were paid for. It's especially egregious to take advantage of customers who are often looking to send sympathy flowers. This company is a scam and I will yell about it to everyone as often as I can. Do not give this company your money.

+1

BUYER BEWARE!!! SCAM! My elderly parents ordered flowers to be delivered to my home after my surgery. The flowers were never delivered. Both my parents and myself dialed the phone number listed on their website and waited over 20 minutes only to have a man with a foreign accent hang up on us. I was finally contacted in response to an online chat and was told that the order was canceled and my dad's credit card would be credited. I asked for a cancellation confirmation number only to be told that its the same number as the original order. I asked for their physical location and the woman mispronounced the name of the city. I asked for the street address and she responded, "Main Street"; I asked for the street number and was told, "123". There is no business at the location she provided. This scam takes advantage of kind people who are only trying to send flowers to loved ones. THIS BUSINESS IS A SCAM AND NEEDS TO BE SHUT DOWN IMMEDIATELY.

- Murrieta, CA, USA

Ordered flowers through this company after I was informed that they were located in Mt.!

Paid $65 for what supposed to be a 1 foot tall green plant and carnation flower mixed arrangement.

When said arrangement did not show up the next day to my recipient, I had to call only to be hung up on.

After waiting 20 minutes in a customer que, just before closing, I was informed that they did not have the plants available to complete the order that day, it will be delivered the next day~!

Following day.. I witnessed the delivery of said arrangement via Skype!!!!! My beautiful plant/flower description and picture was just 4 little potted plants pushed into a silver metal tub surrounded by some straggled moss... No pink carnations, the plants looked like they cost 3$ from Home Depot!! I asked my recipient the name of the florist in Mt, It was a completely different florist. I called them and they informed me that this Blossom Flower Delivery company called and was the rudest company she had ever tried to work with~

I was informed that they are not in Mt, but in Los Angels, Ca. AND that the BFD company ordered the smallest and cheapest plant only arrangement and only wanted to pay her 50$ for it!!!! This BFD company will lure you in with pretty pictures, but there is no customer service... only liars! BTW seeing what I got from the local Mt florist... I won't be using them again either!!!

I was taken advantage of. Money taken under false advertisement. And received a inferior product. Stay away from this company!!!!

- Farmington, UT, USA

Just read the reviews of this company. When trying to cancel my order, I got two individuals who immediately hung up on me when I said I'd like to cancel my order. I finally talked to someone a third time (after sitting on hold for 10 mins) and they claimed it got cancelled but I have yet to receive an email confirmation. From all the other complaints and reviews, I'm surprised they haven't been shut down already.

+1
- East Brunswick, NJ, USA

I ordered flowers to be delivered today. They were never ordered.

I just called them to ask about my order and they hung up on me. I called back and the number won't accept my call! TOTAL SCAM!

+1

Ordered bouquet on Saturday March 6, 2021, with a guarantee that they would arrive at the hospital by the end of that day. It's now Monday March 8,2021 and still no flowers have been delivered. I'm mad a myself for trusting someone who SOUNDED genuine! Pretty bad you can't even order flowers anymore without some low life lying and stealing from you! Another reassurance not to order online ever again!

ordered bouquet but no way to track it. No customer service number. My bank account was immediately charged but no bouquet.

- Sunnyvale, CA, USA

I have placed an order for the same day flower delivery on 2/11 in Aspen CO

the flowers were still not delivered as of today (3/1/21)

I called and emailed multiple times and all the representatives keep telling me they will look into it, but still, no one can tell me what happened and if the flowers were or will ever be delivered

at this point Im just asking them to refund the money (140$) and no one is responding

Absolutely appalling. I ordered 2 days in advance and the woman taking the order was incomprehensible. I specifically ordered a blue and white arrangement. On the day of delivery I had to chase it at 4pm in the afternoon and when it showed up it was purple. I complained and 2 days later got a response offering me an insulting $5 credit. They also kept getting my name wrong in correspondence. PATHETIC son all counts. DO NOT USE.

- Montgomery, MN, USA

I got a call from Scott Smith saying he ordered flowers from Other Bloosoms, because on the internet they claimed to deliver flowers in Montgomery MN. When his order didn't arrive. This company told Scott that I was the filling florist and that "my" truck broke down and they had no idea where the order was. A they had no right to give my business name to their customer. B. I have never spoken to anyone at this business ever. C. I do not accept orders from online order takers. I verify the floral store before I do business with them. D. I don't have a truck. Scott called me to tell me they put the blame on me. This is fraudulant information I received no order from this company and yet they gave the name of my floral shop and my number to this customer. Scott cancelled the transaction with his credit card company but called to tell me and I explained I had never heard of this company before, nor did I take any order for his delivery.

+1

It's a SCAMM... Be careful! Don't purchase here. They don't own their mistakes. I purchase an over $100 bouquet, and they never deliver it. They never send me a notification/confirmation of delivery or a picture of proof of the delivery. They had the number of the person who would receive the bouquet, but they never called. I even pay extra to be delivered the same day. Now they don't want to reimburse my money. I call that stealing. Watch out! They will steal your money.

+3

Terrible customer service! I ordered flowers for my daughter to be delivered on Friday, Feb. 5, 2021, to celebrate that date as an important anniversary for her. But Blossom Flower Delivery emailed that day: "Hello we apologize that we are not able to deliver your order in a timely manner. We would like to inform you that we will be rescheduling the delivery of your order on Saturday Feb 6 as we had unexpected supplies shortage from last week. But we are expecting fresh batch coming in on that day." However, the flowers were not delivered that Saturday, nor that Sunday, but not until Monday Feb. 8 -- three days late. What if it had been a funeral or wedding and the flowers arrived three days late? NEVER use this schlock company.

+2

Blossom Flower Delivery accepted payment but never delivered. Their email and phone number are fake, the website has no contact address, and half the links on their site do not work. This “company’s” site and social accounts should be removed immediately.

+1

Buyer beware: spare yourself misery and frustration. I internet ordered flowers for my Aunt's 95th birthday (order #283471). Of course the charge went through. The next day I received a message that Blossom Flower Delivery was "out of stock," along with an inquiry about my desire to have the flowers delivered the next day. I went with the next day delivery.

After not hearing anything from my Aunt (very atypical), I wrote to Blossom Flower to see if the flowers had been delivered. I did not get a timely response, so I emailed my cousin to see if any flowers had arrived for his mother. He told me that flowers had arrived, but with no card or message! I included a message with my order.

How on earth does a flower delivery gift service deliver flowers without identifying from whom the gift came. I called to complain and was offered a $5,00 credit for my next order. I declined the "offer" and requested that my complaint be officially registered with the management. I would never do business with Blossom Flower and would advise others to go with a reliable merchant who has a basic respect for their customers, and the trade that they have chosen to practice.

+1

Complete scam. Do not use them! Flowers arrived three days late in grocery store wrapping, not at all what I ordered! Here’s the kicker...they swapped my happy birthday request for Valentine’s Day with an I LOVE BALLOON and changed my message in the card to ‘Happy early Valentine’s Day and also’ ...then my actual message. Oh my God...who do they think they are? I’ve only been offered $15 back on a $65 order and have reported to BBB. They do not vet the florists. The woman dumped the flowers on the porch in a plastic grocery store basket she must have stolen!

My experience with Blossom Flower Delivery has been nothing but horrible. The flowers were to cost 178.00 dollars. It was for my sister in law that has been through a bad run with brain cancer. So when I ordered the flowers I went all out with included a stuffed bear, several balloons, and candy. The day they were to be delivered I tried to call to check on my order. I thought it was funny that no matter if I called or went on line, I could not get through to customer service. After all day with trying to get ahold of them, the first thing they said was that the flowers could not include balloons because the helium was not delivered, then they could not come up with an answer as to why the delivery was not made. After like 50 calls to the customer service (where many times I was cut off) I got ahold of a women that sounded like she was fighting with her kids in her home. I asked if this was even a legitimate business, and got no answer. All I can say to anyone that is reading this, don't use this business. I am in the process of trying to get my money back. If you use them, so will you.

- Cozad, NE, USA

I made a flower order to be sent to my sister in law that has been fighting brain cancer in tekamah nebraska, where she works. I called to check on the status of my order, to be only cut off and hung up on. I even finally after like 50 tries got to talk to a real person at their customer service, to be hung up on again. I tried to get a hold of them through e-mail, to only have my email sent back because their email is not valid. I spent 178.00 dollars on a over the top flower order that included candy, balloons, stuffed bear. They take your money, with no delivery of the product they promise.

The scam was very well done. The website was a link i saw on the first page of my google search for flower delivery. Unfortunately it wasn't until i already placed the order that i noticed something was up. Their website looks identical to many other real flower delivery services, i did little research and trusted it. After all it was on the first page of my google search and I trusted that. After finally getting through to someone telling them i want my money back to cancel my order. They called back and said "Good luck" then hung up the phone. DO NO trust these scammers. I was just trying to send flowers to my dying grandmother.

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