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Capital One imposter

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Capital One imposter Reports & Reviews (63)

- Castle Rock, CO, USA
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On Friday, April 14th, 2023 at approximately 2:00 pm MST I received a call from someone who claimed to be calling from Capital One. They asked me if I had made charges in the amount $880 in Alabama. I said I had not.

I was having a really challenging day mentally and emotionally and was on the verge of having a mental and emotional breakdown and so my guard was down and I was not thinking when they asked me to verify my zip code and social security number which unfortunately, I did.

They had also asked me to verify the credit card number but thankfully I did not have the credit card with me and so they said they would call back later at 7:00 pm when I would be home. They called early at 6:30 and I was not home yet, so I called Capital One back at the number they had called me which is 1-800-655-2265 when I arrived at home around 7:15 pm MST. I was informed by Capital One that they did not call me.

During my call with Capital One, I was also informed that the people that are trying to steal my identity and/or use my credit, called Capital One earlier that day (I believe around 9 - 11 am EST) and had tried to order a new credit card(s), but because they did not have the full credit card number, they were unable to do so which is why the thieves then called me to try to obtain the credit number(s). I have two Capital One credit card accounts.

After some research, I have learned that I am apparently a victim of something called "spoofing" which is when someone can make it look like they are calling from a particular number (in this case Capital One Customer Service) even though they are not.

I have taken all of the proper steps including placing a credit freeze and fraud alert on my credit and filing a fraud notuification with the FTC. I will also be filing a police report as soon as possible.

While I was in the process of writing this, they called again today (04/20/2023 at 10:59 am MT). This time they asked if I had made a charge at Sam's Club in FL for $880. I "played along" and did not let let them know that I was now on to them and their scam. Just a couple of minutes into the call, the line went silent and disconnected. They called back approximately 2 - 3 minutes later. I asked the guy his name and he said that it was "Jason Gray". He said that they needed to cancel the current card because it had been compromised and issue a new one. He then said that he needed to transfer me to his senior supervisor and placed me on hold for approximately 3-5 minutes. I asked the name of the supervisor that I was "transferred" to and he said that his name was Joe Goldberg. He asked when was the last time I used the card and I said I did not remember and asked which card he was referring to. He mentioned a Mastercard with the number 5156. He then asked if I had the card with me and I said that I did not. He then said something that I could not understand and I asked if he could call me back. He just said "ok" and did not ask for a time for him to call me back.

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They emailed me claiming to be capital one willing to settle my credit card debt by paying just half my balance. They used a fake website to have me set up a payment plan and fake emails to confirm the payments. The charges on my bank account say from New York City. They knew my balance and last 4 of my credit card number already and obviously my email and name.

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+4
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Received a credit card approval via postal mail. There was a QR code to sign up. Inputted all personal information. It seems the scammer somehow gained access to phone because multiple family members have been called and requested for information on scammed person’s behalf

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- Florence, MT, USA
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Called I missed the call. I called back. I asked why they were calling. She asked for my account number I told her I didn't have an account. She then asked for my SSD number. Unfortunately I gave it to her. She then said no there were no accounts under my name. She said it must have been an old account phone number said not to worry.

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- Twin Falls, ID, USA
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This is connected to a previous scam I reported. After Microsoft scammer asked for the Capital One customer service number, he connected me to Capital One through a secure line (832-650-4564). The Capital One automated system came up and asked for my card number to find my account, as the real one also does. I was connected to Jason, who verified my identity by asking for my billing address. He informed me that at 4:24 am chinese hackers had used my financial information to purchase gift cards for an illegal international purchase, on a site called www.pornhub.com. he said the chinese hackers had my phone line and my computer. He told me in order to fix this issue he would have to have me use gift cards to create a duplicate charge on my account, since these supposed chinese hackers use them on porn sites. I asked for his supervisor, and he got irate and turned me over to Kevin Roger's, who said he was with the FBI's anti hacking division set up with Capital One. he told me our conversation was being recorded to turn over to the feds, and I was in serious trouble if I did not cooperate and purchase gift cards. He said he believed I was innocent, but I had to cooperate. Jason the Capital One rep that I was talking to previously, told me stores near me I had to purchase gift cards. He told me to go to Lowe's and purchase $3,500 in gift cards, since I told him I didn't have enough credit for the full $7,000 they said was illegally charged. He kept me on the phone the whole time and I couldn't buy $3,500 worth, only $3,000 worth, 3 cards in $1,000 increments. He told me to send the photos of the cards to a secure number (425-599-1202). Then he told me to destroy the gift cards, which I did not do because a thought occurred to me to save them. When I got home he told me the cards had been encrypted and kept me on the phone for an hour. He then told me my account was almost cleared but they needed $1000 more dollars. I told him I don't have that much credit. He asked how much credit I have. I told him he's my credit card company, he should know. Then I called him a liar and he told me he was hurt and he wasn't going to help me anymore.

After I figured out I had been scammed, I contacted Lowe's. The gift cards were already empty of their balances. The Microsoft scammer called me back on his secure line and told me I had been talking to the wrong person, that I had been scammed. He told me to download an app to my phone so he could remotely access Cash app and refund my money to me. I hung up on him and afterwards my computer was no longer locked up but was fine. Apparently it was a fake screen, and all I had to have done was close my internet browser. Now I am responsible for the $3,000 by the real Capital One, and have nothing to show for it, since the scammers emptied the gift cards of money as soon as they got them.

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Letter from Capital one bank which I have no account with says check posted on my account for 687.11 and to put in money. I called number they wanted social which I did not give I ask them were they were they said Puerto Rico and said no social they couldn’t look up

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Capital One wants me to confirm my email to receive an exclusive offer.

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I got a call from a private number and it was a guy saying he was a process server trying to serve me paperwork to go to court he gave me another number to call and a fake claim number so I called and they said they were trying to recover funds for a credit card I got from capital one and these people had my social security number and address so I called capital one and they said it was a scam and my information was not in they system and I didn't owe them anything

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I was called yesterday from someone claiming they work for Capital One they had said they could lower my APR down to 0% but would need $600 first to start the process. I told them I didn't have that kind of money and if I had I would have made a payment for that amount. They had all my info down to my SS# and my full credit card numbers were asking if I had more credit cards I did say yes I do.within an hour of this phone call, I get an email stating thank you for scheduling a pre-artherizised payment of $600 payment to capital one.Which for me this is called an unartherizised payment. I NEVER gave permission for this to take place when I knew I didn't have this said amount in my bank, I never make payments over the phone and even told them this and after they kept on pushing the issue I hung up on them.

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- Hattiesburg, MS, USA
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I am the victim of a credit card scam. I did a credit card sweeps few years ago. I have disputed the items several times & even though the items were deleted off of my credit history Capital One reamains on there. I have received summons for 3 credit cards that are no longer on my credit history. I was supposedly paying on one of them because I was told by local court workers that all of the summons were legit. The website of the company that I was paying after the summons was Rauchstrum through by J.J. S. Lawfirm & Crown asset management. I found out that I had credit inquiries that I had no knowledge of for credit cards & auto loans all in my name. Capital one auto finance was one of them.

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We receive calls every day on our answering machine. "Hi. This is Karen from Capital One. We need to contact you about a personal business matter. Please call 800 955 6600. I called it and it asks for my Capital One credit card number. No other options. No one at our number has ever had a Capital One card. I talked to Capital One Customer Service and they do not recognize the number and said they would not contact customers in this manner.Isent this information to their [email protected] email.

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I received a letter from "Capital One" saying I qualified for a $5000 loan, no credit check required. It would be wired to my bank account within 24hours, and if interested call direct at 206-414-1020. I called and started asking questions about how this supposedly worked, and the line went dead.

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- Edgerton, KS, USA
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Received a letter from "the scammer" who claimed to be Capital One.They included the last 4 numbers of my credit card, so it seems legit. In the letter it stated that they took a look at my account and some of my information was missing or may be inaccurate. To fax or mail the requested documents, which were social security card, government issued ID and proof of residence. The letter also included a list of acceptable proof/documents they accept. The letter also stated that if they didn't hear from me by a certain time frame they were going to restrict my account first, then close it completely. The fax number listed to send the documents is 1-800-211-3169. The mailing address listed to send the documents to is 15000 Capital One Drive. Attn: *** Fraud Dept/FIT, Richmond VA 23238.

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+6
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- Auburn, AL, USA
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I received a phone call from an automated system that sounded identical to the capital one automated system. I missed the call initially, so I called the number back, and heard the “capital one” automated system. Asking me for the last 4 digits of my card number. Since I did not have my card available at the time, I said I don’t have it. Then, just like the capital one system, with the same exact voice used, it asked for my social, which I entered (this is something i have had to do many times when actually contacting capital one, so it did not seem out of the ordinary for me at first). Then it asked for my birthday, but I Started to become suspicious, so i hung up and went to the capital one website and contacted them via the phone number provided. The representative confirmed that the number that called me was NOT a capital one number. She assisted me in canceling my current card and sending a different one by mail. The number that called me was (800) 903-3637?.

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- College Park, MD, USA
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Offers car loan and phishing for more information. Sells information to third parties for continued harassment to collect a debt.

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- Stratford, CT, USA
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Received letter regarding my recent credit card application stating they needed to verify my identity and wanted me to send documentation via mail with my government issued id and social security number. I never applied for the credit cards, and verified with credit card companies they had no recent open applications.

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I received a phone call from 2083475381, from a male individual claiming to represent a company collecting a debt from Capital One. He told me the call was being recorded, and before moving forward, asked to verify the last four digits of my social security, which I confirmed. He was speaking fast, and I asked him to repeat himself. I informed him twice that I have no debts with Capital One, and that this sounds like a scam. He said thank you very much and he hung up on me.

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- Odessa, FL, USA
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Got an e-mail that is very real from Capital One. It had the last four # of my credit card, my name, and every detail you would expect correctly on the site. It said my credit card is expiring soon, which is correct, and they need to verify my mailing address. I attempted to log into my account to check my address. The site would not let me log in. Since I did not use the site often, I thought I used the wrong password. It went to Name, SS#, and birth date to change my password. Classic phishing. I went to Google Capital One and the same result. So I sent the info trying to log in anyway since I needed credit card info anyway. Still nothing. Using the phone # on my card, I found out the email/google site were fraudulent. I have ID theft protection and there are no attempts to use my info yet....but I will watch closely.

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+1
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- Weatherford, TX, USA
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Someone called claiming to be from capital one and they were offing zero percent interest, they knew my current interest rate, my card number, expiration date, last payment amounts.

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- Collierville, TN, USA
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I received a letter in the mail from Capital One, where I have an account, saying "A check we mailed you will be sent to the state unless we hear from you within 30 days."

When I called the number listed, I got a recorded message saying to mail the form in.

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