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Caresactreliefprogram.com Reports & Reviews (3)

- Perkasie, PA, USA • Jan 11, 2024
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The first communication I received was by mail in September 2023. It was branded as a 'Pennsylvania Resident Eligibility Notice' in connection with the CARES Act Economic Stimulus Plan. It stated that eligibility included any interest rate 3% or higher as well as financial hardship or medical issues. The program entailed a permanent adjustment to an existing home loan and an interest rate reduction resulting in a reduction of monthly mortgage payments. I requested additional information and subsequently communicated with three different individuals. The first individual was from the 'Mortgage Adjustment Intake Department', the second was a 'Compliance Officer' and the last was from the 'Mortgage Processing/Underwriting Department'. The communications were lengthy, detailed, and occurred over time via phone, email and text exchanges. It was explained that the program was connected to the Fresh Start Program referenced on the US Treasury website. The program would offer an interest rate of 2.5% for the first 5 years, 3% for the remainder of the mortgage and an amount equal to $85,000 would be interest free. The savings would be equivalent to $577 per month. The entity was referred to as 'National Amendment Assistance'. I provided information along with documents at their request. It was explained that an underwriting fee was required, however I would be eligible to submit the payment with my tax return and receive a refund in full. The payments requested were 2 installments of $950.00. After the first payment was made, I became suspicious and indicated I was no longer interested in pursuing the process and requested an immediate refund. The communication was noticeably less professional and my request was ignored. I immediately filed an incident with Wells Fargo to report the fraud and pursue a refund. I closed all the Wells Fargo accounts and reopened under different account numbers. The original representative at Wells Fargo indicated I should see a refund in my account within 7-10 days. The next communication I received from Wells Fargo was a letter which indicated the issue would need to be resolved directly between myself and National Amendment Assistance, which is impossible because they are not a legitimate business.

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- Broken Arrow, OK, USA • Nov 30, 2023
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I received the attached document in the mail. It seems too good to be true and I'm sure it is a scam. I'm no sucker but I'm afraid others may fall for this one.

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- Telford, PA, USA
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At the end of May this year we received a notice in the mail about our property being eligible for a special mortgage adjustment program through the 2023 Cares Act Homeowner Assistance Fund. After calling to find out about this, we were told we qualified for a "fresh start program" that would lower our mortgage rate and decrease our interest rate. We just needed to send necessary documentation and a payment of $925 to begin this and 1 month later $1050 to cover appraisal and processing fees. We sent these checks by taking a picture of the front and back and sending them through the cell phone, one on 6/12 and the second one on 7/5. We were instructed to send the papers we received from this company to our current lender to put this mortgage restructuring in place. Needless to say our current lender refused this program, dated 7/21. Since then its been blah, blah, blah, we'll send it to our legal team to review, and on 8/14 I spoke to Mike Zand {for the first time} very upset, said I wanted our money back, he replied it had already been spent and he promised me that in 30 days {9/14} everything will be settled! As of today 9/18 NOTHING IS SETTLED and we are out $1975!!! I have not heard from anyone from the company, I spoke with the bank the checks were written from, they were both cashed with "for deposit only" written on the back! I am beside myself, and now have to talk to our current mortgage company to explain what happened and have hundreds of calls to make to protect our identity!

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