Customer Service Analyst Reports & Reviews

Customer Service Analyst, Inc. Reports & Reviews (17)

- Denver, CO, USA • Dec 27, 2023

Scammer's phone (949) 233-5358
Scammer's website n/a
Scammer's email [email protected]
Country United States
Victim Location CO 80227, USA
Type of a scam Employment

I received a text message offering employment as a mystery shopper. I replied to the message and a few weeks later received a USPS Priority mail envelope with two page instructions and a check for $2355. I was instructed to purchase Ebay and Apple gift cards, using the funds from the check that I was to cash at my bank, and then email pictures of the cards with the cash codes visible to [email protected] within 12-24 hours of receipt of the USPS package. This scam clearly is using a bad check and is intended to leave me responsible for the monetary damages incurred by the bank from cashing a bad check, whilst the scammers cash the cards.

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Type of a scam Fake Check/Money Order

Mystery Shopper Scam

Mystery shopper letter recieved in mail w/check from Prime way Credit Union. 2 page letter with instructions to purchase $1850.00 worth of Ebay cards, scratch off and send pics of cards to email: [email protected]
After reading thru it, It felt off because there us no clear company letterhead either on letter or check, and I put in good one Joseph Foster's title/company title under scams and its very clear this is a long standing scam that's been circulating. If it's truly been reported as previous complaints have said they will do, why the heck is this scam still operating? Why can't they be found? See attached letter and check it's going in the shredder.

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Scammer's phone 715 390 0382
Scammer's email [email protected]
Country United States
Type of a scam Other
Initial means of contact Postal mail

Secret shopper

just received a USPS Priority mail with check for $2450.00 address printed on label is Delails Rev Inc 102 E Brentwood ave Atlanta Ga 30303-3231
letter states I was accepted to be one of their secret shopper ..Mission was to get Ebay gift cards..then once I do that I am to take a screen shot of all cards with the code numbers scratched off..then text 715 390 0382 along with sending same info to email [email protected] Then keep the cards to use on the next assignment ..Yeah right! The check is a cashier check from Genisys credit Union ...their Auburn Hills Michigan location
Total fraud..I plan on contacting this Credit Union to advise them about this check. The letter has no address for this secret shopper company the person that sent this letter is Joseph Foster Head of recruitment/coordinator. Name on check is Jackie Buchanan.
I also plan on researching the business address on the USPS Priority Mail...I'll stop at my local post office to see who I can contact about reporting mail fraud. Keep you posted on what I find out

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THANKS

I received a check and letter yesterday. Something was off about it, so, I hesitated. Whomever is in charge of this project is creative; however they probably need to reevaluate.

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Mystery Shopper (Customer Service Analyst Inc.)

I was mailed the same letter and check but now I know it’s a scam thanks to y’all I’ll leave pictures so the next person can hopefully not get scammed because if you didn’t know any better the check actually looks legit

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Scammer's phone 413 345-5247
Scammer's email [email protected]
Country United States
Type of a scam Employment
Initial means of contact Postal mail

Mystery Shopper SCAM - Customer Service Analysts LLC

My scam is the exact same one as J_Love:
received a letter with detailed instructions along with a check for $2,450.00 in a Priority Mail envelope on 8/29/22. The letter states (in other words) I was selected to be an Undercover Mystery Shopper for the company Customer Service Analysts LLC. It goes on telling me to carefully read the letter and follow the steps accordingly. It states to email: [email protected] as soon as I received the packet/letter and include my full name, the amount of the check I received and my phone number for “effective communication and directives”. It then says to take the check to MY bank and cash/deposit it. Then I may deduct $350 for “my pay” OR $450 if I complete the “survey” within the first 24 hours of getting the letter. It then says I’m required to visit TWO or more stores to buy EBay/Walmart gift cards worth of $2,000 and they MUST be in denominations of $100, $200 or $500.

It states to provide feedback after purchasing the cards and lists 8 different questions to answer. The reason for the “survey” is to evaluate the retailers of EBay/Walmart gift cards due to customer complaints saying they are being limited in the number/amount of cards they can purchase.

“Question 8” isn’t really a question but instructions to scratch off the back panel of each gift card to revel the codes then send a clear picture of them along with a picture of the receipts and my “report” to the phone number and email listed below. I would THEN be paid a commission immediately.

PHONE: (413) 345-5247
EMAIL: [email protected]

Finally it says to keep the gift cards in a safe place because I’ll be using them in a later assignment and to keep my identity a secret to the stores because after all, I am a Mystery Shopper!

Lastly it states to “protect company funds from theft” I’m not allowed to cash the check any other place than my financial institution, “hence” they made it possible for them to not clear any other place other then MY bank. Why? To be able to assist them in tracing shoppers who intend to flee with the cashed checks.

The letter is signed by Benny Darryl (Head of Recruitment/Coordinator with CS Analyst Inc.)

I can't tell the name of the signer of the check Looks like Robert Hernandez.

“TO THE ORDER OF” on the check states my name then RE: Daniel Nolan

The bank on the check is Austin Telco Federal Credit Union. Address: 11149 Research Blvd. Suite 300 Austin TX 78759-5230

*I immediately knew this was a scam. The grammar used in the letter alone was a red flag. Not to mention:

•Why would I need to let them know my name and how much of a check I received if THEY sent it?
•What happens to the additional “BONUS” $100 if I don’t complete the mission in 12 to 24 hours?
•Why would I be paid a commission AFTER I send them the gift card info and my answers to their questions, wasn’t I already being paid $350-$450 for doing so?
•Why do they need the gift card info if I would be the one using them in the future for my second assignment?
•There’s no way to regulate where I can or cannot cash that check. If it’s a valid check it may be cashed anywhere (if accepted) and how do they know to only auth MY bank? How do they know who I bank with?
•Who’s William E Gibbs?

Again, I did no research regarding the check or the bank or the company. I came to this website and shared my information. PLEASE, STOP THESE SCAMMERS!

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Fake Cashiers Check - SCAM!!!

I received the same letter as J_Love...
just name on check and who signed it is different. Thank goodness for this site to point out that it is a scam. People need to keep in mind if its too good to be true its because it is. So sad that some people will actually fall for it cause it does look legit until they said to scratch off the back and text it to them (lol) and ask the amount of the check sent...LOL
Please be aware and do your research before doing anything.
Stay safe this holiday season.

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Undercover Mystery Shopper/Pt. Time Customer Service Evaluator SCAM

I received a letter with detailed instructions along with a check for $2,450.00 in a Priority Mail envelope on 8/29/22. The letter states (in other words) I was selected to be an Undercover Mystery Shopper for the company Customer Service Analysts LLC. It goes on telling me to carefully read the letter and follow the steps accordingly. It states to email: [email protected] as soon as I received the packet/letter and include my full name, the amount of the check I received and my phone number for “effective communication and directives”. It then says to take the check to MY bank and cash/deposit it. Then I may deduct $350 for “my pay” OR $450 if I complete the “survey” within the first 24 hours of getting the letter. It then says I’m required to visit TWO or more stores to buy EBay/Walmart gift cards worth of $2,000 and they MUST be in denominations of $100, $200 or $500.

It states to provide feedback after purchasing the cards and lists 8 different questions to answer. The reason for the “survey” is to evaluate the retailers of EBay/Walmart gift cards due to customer complaints saying they are being limited in the number/amount of cards they can purchase.

“Question 8” isn’t really a question but instructions to scratch off the back panel of each gift card to revel the codes then send a clear picture of them along with a picture of the receipts and my “report” to the phone number and email listed below. I would THEN be paid a commission immediately.

PHONE: (413) 345-5247
EMAIL: [email protected]

Finally it says to keep the gift cards in a safe place because I’ll be using them in a later assignment and to keep my identity a secret to the stores because after all, I am a Mystery Shopper!

Lastly it states to “protect company funds from theft” I’m not allowed to cash the check any other place than my financial institution, “hence” they made it possible for them to not clear any other place other then MY bank. Why? To be able to assist them in tracing shoppers who intend to flee with the cashed checks.

The letter is signed by Benny Darryl (Head of Recruitment/Coordinator with CS Analyst Inc.)

The check is signed by a Heidi Kaosals(?) President/CEO.

“TO THE ORDER OF” on the check states my name then RE: William E Gibbs.

The bank on the check is Cornerstone Community Financial. Address: 2955 University Drive, Auburn Hills, MI 48326.

*I immediately knew this was a scam. The grammar used in the letter alone was a red flag. Not to mention:

•Why would I need to let them know my name and how much of a check I received if THEY sent it?
•What happens to the additional “BONUS” $100 if I don’t complete the mission in 12 to 24 hours?
•Why would I be paid a commission AFTER I send them the gift card info and my answers to their questions, wasn’t I already being paid $350-$450 for doing so?
•Why do they need the gift card info if I would be the one using them in the future for my second assignment?
•There’s no way to regulate where I can or cannot cash that check. If it’s a valid check it may be cashed anywhere (if accepted) and how do they know to only auth MY bank? How do they know who I bank with?
•Who’s William E Gibbs?

Again, I did no research regarding the check or the bank or the company. I came to this website and shared my information. PLEASE, STOP THESE SCAMMERS!

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Secret shopper scam.

I received an official looking USPS priority mail envelope. Letter and $2250 check enclosed. Same as above, keep $400, and buy gift cards with the remaining $. The kicker is when they tell you to scratch the back of the gift card and send picture to them. How dumb do they think we are? As if we don't know they will cash in the gift cards! Letter and check attached.

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Scam, Scam, Scam

Scam Alert! I applied to be a secret shopper also. The exact same routine was made to me. I did deposit the check, my bank is holding it until Jan.4th. I am sure it to make sure it is valid. The bank is real however.

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I applied to be a mystery shopper, got a check in the mail for $2250 with instructions to buy gift cards scratch off the back and send a photo along with receipts but something in my gut is telling me something ain’t right. The signatures look like a third grader did them. And the check says “two authorized signatures required” but it’s clear that both signatures were done by the same third grader. Other than that the check appears to be legitimate . I don’t know how to find out if it truly is or not.

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Same as above. Same name, amount of check, etc. Cashier’s Check dated July 5, 2021, which was a federal holiday and banks were closed! Did not deposit!

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- Newington, CT, USA

Scammer's phone 9786167121
Scammer's address did not provide
Scammer's email [email protected]
Country United States
Victim Location CT 06111, USA
Type of a scam Fake Check/Money Order

I received a letter with a cashier's check in the amount of $2,250 from a Barry Foster, Head of Recruitment/Coordinator, Customer Service Analyst, Inc. and was hired as a "secret shopper". Scammer stated that I would need to cash/deposit the check. I was to deduct $300 from the check for my "pay" for the assignment. Then I was to go to various stores like Walmart or Ebay and buy 3 gift cards in the amount of $500 and one for $350. Once I bought the cards, I was to scratch off the back panel of each card to reveal the code and send a clear picture of each card along with the receipts to a email address ([email protected]). Scammer promised a commission as soon as the information was received. I contacted the bank (OZK) and provided the check number, amount, date and account number and was told the check was fraudulent.

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+19

- Indian Rocks Beach, FL, USA

Scammer's phone 978-219-6649
Scammer's address Cochran, GA 31014, USA
Scammer's email [email protected]
Country United States
Victim Location FL 33785, USA
Type of a scam Employment

This company has been ruthless in attempting to contact me in regard to an add that was posted on Facebook regarding Mystery Shopper.

His name is Cole James. I was out of the country and upon my arrival back home, I found a legit check from ROBINS Financial Credit Union for $2,450.00. They informed me to cash the check and use $2,000.00 of the check to buy ebay and Walmart gift cards from Walgreens or CVS, scratch off the code on the back, take a picture of the gift cards and then I was able to keep the $450.00 left over.

I then called the bank that the check was written from, they are aware of the scam and advised me to destroy the check immediately.

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Victim Location 75161
Total money lost $12
Type of a scam Employment

I received an email asking to be a secret shopper so I did it. I gave them my address, phone number and name like they asked. I got my assignment in the mail 2 days ago. I looked up the company and they had nothing but great reviews and everything. Well I looked over the assignment and it was like I had to go deposit the check and then to go to Walmart and then send money orders and send it to a certain address. Well I looked in my account today and the check was still pending and they are bothering me and was like you need to call and see why it is on hold we need you to get to your assignment asap. So I called my bank and they told me the check was bad! I was like what the hell! So I contacted both people that I have been talking to and told them to leave me alone and I was reporting them to the police. So just giving everyone a heads up! I am not sure if this came directly from the company but sounds to me that it is a scam and I am one pissed off mommy!

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- Pittsburgh, PA, USA

Scammer's address 3917 Dudley Avenue, Clifton, MD 21213, USA
Country United States
Victim Location PA 15220, USA
Type of a scam Employment

Secret Shopper Employment Scam - You are asked to cash a check, keep $300 and purchase (3) money orders each worth $670 and forward to Jonathan Edwin, 3917 Dudley Avenue, Baltimore, MD 21213 per letter from Mary Esquire, at phone 443-627-9837, Head of Recruitment at Customer Service Analysts, Inc.

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- Pulaski, PA, USA

Scammer's phone 443-627-9837
Scammer's address 3917 Dudley Ave Baltimore MD, Clifton, MD 21213, USA
Scammer's email [email protected], [email protected]
Country United States
Victim Location PA 16143, USA
Type of a scam Employment

It is a secret shopper scam in which this company lead by Mary Escquire, #443-627-9837 given. She sent me a check for$ 2452.30 to cash. It was not a real check according to Huntington bank. The check would not scan or go through. I was to take $300 out for the assignment and then purchase 3 blank money orders for $670 each to be fed-exed to a so called branch manager for review. I was supposed to take $50 out to buy something at Walmart for review then keep the remaining monies of $250.00. I am faxing a copy to a Sharon Roy as told when I reported this today. I am faxing the fraudulent check and assignment as well as the priority mail envelope copy with the check. It was sealed when I received it from Atlanta, GA which lead me to believe it was legitimate . A copy of the USPS tracking number from the envelope is faxed as well. I am concerned about identity theft due to the name address and phone number she took from me including email. Please catch these people that are doing this because it sounds like they have been doing this a long time. I was lucky that I did not cash the check at the bank. She made a copy to give back to me and shredded the check after she alerted her supervisor at the bank. Mary Esquire (that is who she called herself) kept emailing me back when are the funds going to be in the bank but no questions regarding the secret shopper survey.

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Customer Service Analyst, Inc. Contacts

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Customer Service Analyst, Inc.

Customer Service Analyst, Inc. Reports & Reviews (17)

Mystery Shopper Scam

Secret shopper

THANKS

Mystery Shopper (Customer Service Analyst Inc.)

Mystery Shopper SCAM - Customer Service Analysts LLC

Fake Cashiers Check - SCAM!!!

Undercover Mystery Shopper/Pt. Time Customer Service Evaluator SCAM

Secret shopper scam.

Scam, Scam, Scam

Report Customer Service Analyst, Inc.

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