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Janit Company - Cuztomboxgifts.com

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Janit Company - Cuztomboxgifts.com Reports & Reviews (124)

My husband ordered some kitchen rugs for a gift from Cuztomboxgifts. They finally came in the mail today and instead of two I only received one. The quality of these rugs is terrible. They were folded in the shipment and the material is now missing where the crease was. I have tried to contact them for a refund and the email address is bogus and keeps getting kicked back. This website should be taken off the web. Terrible.

Ordered a rug and got a tapestry like piece no way you could use as a rug

+1

I ordered two quilts from Cuztomboxgifts. I was an [censored] making an order from a company I had never heard of. Then I looked them up and realized they were a scam. I will not order anything from a company I am not familiar with if I do not at first look them up and see reviews. I sent an email to attempt to cancel the order that won't be shipped for several days requesting cancellation. I think I got a reply from Shelby Brothers, Inc. Never heard of them either. I went to paypal to cancel the payment but they have already charged my credit card and this was less than an hour after I made the order.

I ordered what I thought was a rug. It had a solar system design. Not really a piece of
Carpet, more like a tapestry. Very dissatisfied. Took a month to get here.

+2
- Headland, AL, USA

I purchased a blanket on Sept 23 from Cuztomboxgifts. On Sept 29 I asked for my purchase to be refunded due to suspicion of fraudulent activity. I received an email back saying

Yutani Easynfunny (Shelby Brothers Inc.)

Sep 29, 2020, 3:14 EDT

Hi Emily,

I'm sorry but we can't cancel your order because it's in processing now.

Please understand for us. We are very sorry for this inconvenience.

Yutani

Oct 5 I received an email for a tracking label created Sept 29 @ 0905 but still as of Oct 6 nothing has been delivered to USPS. DO NOT PURCHASE FROM THIS WEBSITE! It is a SCAM! They got my $72 and I have nothing! Now when I emailed asking where is my package this is the FAILURE NOTICE I received: Sorry, we were unable to deliver your message to the following address.

:

554: 5.1.1 : Recipient address rejected: undeliverable address: host mail-outgoing.relay-fef.svc.cluster.local[10.27.8.67] said: 554 5.7.1 : Relay access denied (in reply to RCPT TO command) PLEASE DONT MAKE THE MISTAKE I DID!

I just got scammed out of 80.00 bucks for a queen size comforter that took three weeks to come in and it is a piece of trash! I filed a dispute with my credit card company because I could not get in touch with these crooks! Do not do any business with these lying crooks!

+5

I came across Cuztomboxgifts on FB ads. The picture they have on the website clearly is a high-quality rug. The price was originally $189, and is on sale for $89. Unfortunately I didn't read the return policy until after I received the item. It says they won't refund sale items and you have to pay to ship it back. I sent an email today, but I doubt I'll hear back.

- Santee, CA, USA

I ordered a "rug" from Cuztomboxgifts on 8/27/2020 and finally received it yesterday 9//30/2020. This product is nothing like the picture, in fact it is not a rug it is more like a plush throw blanket for the bed. I spent $90 on this piece of poop, which is a lot of money for me. I have emailed them and have not received any response. There is no phone number available. What else can I do?

- Brainerd, MN, USA

Ordered a nice item for my daughter, to be shipped to her... Last I ever heard from them, but they still took my money. STAY AWAY !!

Purchase made with credit card and never received email of order confirmation. Unable to contact them.

- Keyser, WV, USA

Purchased bedding from Cuztomboxgifts and was given a tracking number from USPS that is just a pre shipment label. I tried emailing the company after 2 weeks of no tracking information and the email is invalid.

- Spirit Lake, IA, USA

Ordered a rug from Cuztomboxgifts & paid for through credit card & never received & now they rejected my emails.

I am so upset with this company. I ordered a quilt snowman comforter with shams for my queen size guest bedroom for the holidays. First of it took 3 weeks to get here. When it finally showed up it's not a size queen. It doesn't even cover the entire bed. It's not a quilt! The pattern is not even all over. It's looks like when you enlarge a picture and it stretches and makes the picture blurry. Then in some of the square patterns there's marks all over it. I contacted the company and was advised to take pictures of the item and the address label. I did send it to them for them only to offer me a credit of $14.00. They then followed by saying I could send back for a full refund only if I send back to Hong Kong at my expense. The address label that was mailed to me was in CA. I'm not sending this back at my expense. I requested an address label sent to me at their expense. I should not be responsible for the cost of shipping! I have filed a dispute with PayPal and my credit card company!

+3

I am a residential interior designer. I wanted to order Pixie Fox bedding for a client and all sources were out of stock (in August). I did an image search and found another vendor, Cuztombox, that was able to fulfill the order. Upon receiving it from them, I soon realized I had been scammed. The Pixie Fox was pixely Fox, and just a duvet. Not the picture shown. I tried to contact their customer service and only get the runaround. They actually have several company names : Cuztomboxgifts, Shelby Brothers LTD., Alex Shelby, Janit Company Limited, etc. At the bottom of one of their websites they have a link for companies to complain about copyright infringement. I have also found a list of customers who have been scammed by these crooks.

+5

Ordered item from Cuztomboxgift, paid for thru Paypal. Product had incorrect delivery address, when report back to Cuztomboxgift with the correct delivery address, business promised to correct the problem, or refund all of our money. After several delays and numerous email exchanges, we found they are supposedly out of business, and the primary source of their products are from Vietnam. Never received our refund, apology, additional delivery of the item ordered. This transpired over a period of three (3) months.

+2
- Midland, NC, USA

I ordered a 3 foot x 5 foot rug from cuztomboxgifts. I received a notice saying it had shipped and there was an email address, [email protected], to contact if you had a problem. It arrived in my mail box in an envelope!! The fabric is so thin. It is not rug material as advertised. The colors in the rug are brown and blue and they stitched a WHITE border around the rug to hold the cheap backing onto the back of the rug!!! I tried to contact them about returning it but their contact email comes back non deliverable and there is no phone number. The company address shows the company is in Ohio but the return address on my envelope says Santa Fe Springs, CA, shipper is MARY. I have learned my lesson. I did not research this enough. The picture of the rug is not at all what I received. I paid $55.00 for this mistake.

+2

We all have been misled with the pictures on this website just like everyone else I was looking for some unique comforter sets and I stumbled across this website I instantly fell in love with 3 Queen size sets and placed my order on the 22 of August to the tune of $224 and it showed on my tracking 5 days later my order was confirmed and shipped coming out of California I finally get them delivered today on the 8th of September and my email indicated that my 3 Queen size sets was delivered and was in the mailbox so I was confused on how they was able to fit 3 Queen size comforter sets in the mailbox until I went and checked and sure enough their was two of the three queen size sets in a white package no bigger than a T-shirt box I opened it up and the comforter is thinner than a windbreaker jacket and the print quality is piss poor and just like the complaints before me there’s no number to contact them and the email just rejects when you send them a message so please stay away from this company because it’s a legit scam

+3

NOT JUST THE PICTURES! EVERY LAST WORD OF THEIR DESCRIPTION AND EVERY CLAIM ON THE WEBSITE IS FRAUDULENT. THE VERY EXISTENCE OF THIS WEBSITE IS A CRIME OF BLATANT FRAUD. disgusting that paypal and google support them and enable them to take advantage of the peoples trust in their reputation and promises.

- Brentwood, TN, USA

I bought a bedspread set from cuztomboxgifts that I thought was a Minecraft product. When it arrived it was clear it was counterfeit printed product from poor quality images. I tried to reach out to get a refund. All contact information from the site is false. There is no way to contact them or return the product for a refund.

+2
- Santa Barbara, CA, USA

Rug was plush and beautiful in the picture on Cuztomboxgifts. I got a blanket with a thin rubber back, wrinkled and creases where it’s been folded up. It’s useless. lost 119.00 PayPal bucks

+2

Total Scam! Do not order from this company. They do not sell rugs, they are cheap $2 mats. It took me 60 days to get my item. They said it was coming from Ohio and it was shipped from China. Total garbage, filing an FTC complaint.

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Janit Company - Cuztomboxgifts.com Contacts

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UNIT 1411, 14/Floor, Cosco Tower, 183 Queen's Road, Central, Sheung Wan, Hong Kong, China

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www.cuztomboxgifts.com

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