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Luminoteeth

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Luminoteeth Reports & Reviews (2)

- Shinglehouse, PA, USA • Apr 18, 2025
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Social media, the Shopify store and the Luminoteeth company website show one product and claim to only ship within the US. They turn around and send knock off products that are much cheaper. All items come from china, ship to someone inside the us who turns around and slaps another shipping label on it and then sends it to you. Customer service, which you can email at [email protected], is less than helpful. You pay for “shipping protection” for $2.99 and they do not even give accurate tracking. FAQ says shipping is 7-11 days. Takes a month to receive.

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- Emigrant, MT, USA
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I placed an order with luminoteeth.com on March 24 it was paid for through Shop and confirmed on March 25 I emailed them because tracking number did not work on April 4 they emailed April 5th saying my order is still being processed. I emailed them back on April 7 asking if it was coming from China because tracking email said it was shipped China post. On April 8th they said no they are proudly based in the US and all orders ship from within the United States. Which is a total lie I have tracking info now that it is in fact coming from China

DO NOT BUY FROM THIS COMPANY!!

LuminoTeeth

Order #20...

Your order is on the way

Your order is on the way. Track your shipment to see the delivery status. ***** Fri, Apr 4, 8:26?AM (5 days ago)

to LuminoTeeth

This tracking number is not working.. is this shipping from the USA or china?

Lumino Teeth

Sat, Apr 5, 3:56?AM (4 days ago)

to me *** ******

I hope this message finds you well! I wanted to provide you with an update regarding your order.

Currently, your order is still in process, and we are working diligently to ensure it is delivered as quickly as possible. We appreciate your patience during this time, and we are committed to keeping you informed.

We expect to have your order shipped as soon as possible. Once it is on its way, you will receive a confirmation email with tracking details.

If you have any questions or need further assistance, please feel free to reach out.

Thank you for your understanding!

Best regards,

Customer Support

***** Mon, Apr 7, 9:56?AM (2 days ago)

to Lumino

Is this coming from China?

Becky

Lumino Teeth

Tue, Apr 8, 8:30?PM (14 hours ago)

to me

Hey Becky,

Thank you for reaching out! I want to personally assure you that our products are not coming from China. We are proudly U.S.-based, and all orders ship directly from within the United States ????.

We truly value your trust, and I’m here if you have any other questions or concerns. Please don’t hesitate to reach out — I’m happy to help!

Warmly,

Customer Support

***** 11:11?AM (16 minutes ago)

to Lumino

this is what i get when i hit track order

image.png

And it says it has a china post tracking number which says its coming from China

image.png

image.png

How do you explain that? I feel like i have been scammed

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