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Tailwindpets.com

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Tailwindpets.com Reports & Reviews (5)

- Annapolis, MD, USA • Apr 09, 2026
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Order a dog brace from TailwindPets.com that came in wrong, disputed it - was told I need to pay for a return and they will exchange it, exchanged it for a bigger size that still didn’t work even though I followed their instructions to the T … tried to say I wasn’t eligible for $100 of the portion to be refunded, even tho the product wasn’t used AT ALL. Fought back and forth on email, seemed to have agreed to a full refund seeing as the product is in perfect condition to be resold …. Had to pay out of pocket AGAIN to send back plus AGAIN a restocking fee… have been ghosted and unresponsive since March when I sent back the second one. Still no refund of the $170 I paid.

Scam of a company!!!

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- Warwick, NY, USA • May 14, 2025
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I never received my refund when I sent back the product and was promised a full refund

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- Suffolk, VA, USA • May 08, 2025
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The company offered a leg brace for dogs who had sustained a knee injury. I ordered the brace along with a strap a hinge and had it custom made. They talked about the ease of return should the brace not work. When the brace arrived. Not only did it not fit the dog, it was made of very flimsy neoprene with absolutely no support for anything. The specialized hinge that I paid $50 for was a simple piece of metal that you could get at the hardware store for a dollar or two. The entire brace was balled up in an envelope and was complete garbage.



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WHAT TO DO IF YOU ARE A VICTIM

If you are a victim of an online shopping scam, the FBI recommends taking the following actions:

• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.

• Report the activity to the online payment service used for the financial transaction.

• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.

• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.

If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.

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- Portland, OR, USA
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On 10/7/24 I purchased a leg brace for my dog. The product I received was too large for him. I reached out to the company email (They don't have a phone number). I said I would like a refund for the product. The website states 30 day hassle free returns. They informed me that only part of the product was refundable. Though it doesn't state that anywhere in their product description. They have it stated in their return policy. (That's how they protect themselves from consumers being able to dispute the charge with their credit card company). After further research into the company they have done this same thing to many consumers. They intentionally send you the wrong product and when you return it to them they also say it is either 1. Covered in pet hair or 2. Has an Odor. Therefor they don't have to refund the customer at all. If you try to leave a review on either their Facebook or Instagram they block you so that no other consumer can see what they're up to. The facebook page that exists of burned customers they have stolen from is "[censored] Tailwind Pets". There are currently 33 members and growing. Any legitimate company would accept an unused product and refund a customer no problem. Nothing for my order was custom made. Two of the three parts I ordered were different sizes. I sent the email to return the day after it arrived. This "company" is very skilled at scamming people out of their money and making it so the consumer can do nothing to protect themselves or others.

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- San Tan Valley, AZ, USA
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On 2/2/2023, I placed a order for 2 hinged knee braces and a connection belt via TailWindPets.com (website) for my dog. I received a confirmation that I wanted 2 braces. On 2/11/2023, I received the following:

My order (10792) below was for

1) both a left and right side Hinged Knee Brace for Dogs - Cruciate Support and Improved Immobilization Ultra Mini (both Left & Right) AND

2) Connection Belt (Harness to Brace Connection)

I just received via UPS Tracking #: 1Z R48 3F8 04 9390 4493 but it only had the Left Side Knee Brace.

Therefore, it is missing the following items:

1) Right Side Hinged Knee Brace for Dogs - Cruciate Support and Improved Immobilization Ultra Mini

2) Connection Belt (Harness to Brace Connection)

They asked me to send them a photo as well as the packing invoice of what was received. I had to to this more than once. E-mailing the company back and forth over the same matter. Finally after 4 or 5 emails to them in regards to the missing products, I got frustrated and asked about their return policy. They informed me that since it was a custom order the only thing that could be return was the connection belt.

I posted a negative review in regards to my experience with the company TailWind and then they reached out to me requesting me to send the product back to them for a full refund back to my credit card. I asked them for a prepaid UPS return shipping label. TailWind then told me that I did not have to return the product just remove the negative posting. But my feeling is that now after 5 e-mails to and from TailWind, I cannot guarantee that they will refund my credit card after I remove the negative review. This company is totally shady!

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Tailwindpets.com Contacts

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Address:

19201 S Reyes Ave Suite D15 Compton, CA 90221, USA

Phone:
+1 (218) 377-7076 0 0

Website:

 www.tailwindpets.com

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