Oasnova Reports & Reviews

Oasnova Reports & Reviews (113)

Never order anything from this company! I ordered a swimsuit from them. It didn't fit and I wanted to exchange it for another size. I contacted the company within 2 days of receiving my order and got a reply stating "I'm sorry, but we only accept returns/exchanges within 15 days." I emailed them back with my receipt from PayPal showing it had not been 15 days and received a similar reply from a different person. I continued to email them for a week, still receiving the same reply. I contacted PayPal, but my case was denied because it doesn't match their criteria for a billing dispute. I see others had better luck with PayPal, but don't order from Oasnova!

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I ordered from Baycurve and it took 4 weeks to get my merchandise. Tried it on immediately and two of the items didn't fit. I emailed them to return them. They asked why I wanted to return and told them one was too big one too small. Never heard from them again. I have emailed several times. The items I did receive were very nice but I would never order from them again. I just want to return the items and get my money back.

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I wish I had read some of these reviews before I ordered anything from Oasnova! There is no possibility of returning or exchanging anything. I ordered an item form them via an ad on Facebook and it was too big. I emailed them two days after receiving it to request an exchange for another size. In their reply, I was told that their policy is that you cannot return anything after 15 days. I sent a copy of my receipt showing that it had not been 15 days and that I contacted them the day after I received the item. It hadn't even been 15 days since I ordered the item including shipping time so I was well within their time period for exchanges. I've sent them 4 or 5 emails trying to explain this and each time I receive a different version of the same reply, "I'm sorry, purchases can only be returned or exchanged within 15 days of delivery date. You will have to keep it or give it to a friend." Their customer service is terrible! PayPal should stop working with this company and Facebook needs to stop advertising for them.

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I found this company on Instagram and order a number of swimsuits. However, I never received a confirmation. In doing my research, I found out this fraudulent company is in China. I reached out to pay Pay and I am waiting for a resolution. Furthermore, my 2 emails sent to the company came back undelivered.

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I ordered 3 shirts from this website. As soon as I ordered them I had concerns as I never received an order confirmation. I emailed them 3 times to cancel my order with no response. I contacted PayPal who did nothing to help me.
I ultimately received 3 shirts as pictured but the sizing was too small and the material was awful.
Buyer beware.

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So after reading the complaints above, I guess I will add to this. I completed and order online on 3/30/21...and of course, I thought it was legit. My order has supposedly been shipped but it has been sitting in Rosedale NY since 4/2/21. I put a dispute through with PayPal, but they denied my request stating it was an authorized transaction. Any suggestions/opinions are greatly appreciate. And I did not realize it was in China either.

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I did not realize this company was in China. Would like to cancel my order and have a refund. How can I do this? As others have reported the clothes looked very nice. No mention of origan.

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I too got scammed by this company. Facebook ad. Website seemed legit. Within 20 minutes of receiving no confirmation email, googled the receipt name and found all these complaints of fraudulent activity. Filed a dispute through resolution center on PayPal and received response back same day that my transaction will be refunded. If you are swindled by this OASNOVA, just go through PayPal and you should get a fast resolution.

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Scammer's website www.baycurve.com/hot-sale
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

Website was called 'Baycurve' with lots of options for swimwear. The ordering website looked legit but obviously not. I never got a confirmation or anything, just money taken from my Paypal account with this email: [email protected]. I emailed them but no word yet.

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I too was fooled by the attractive clothing and also the fact that the advertisement for the dresses was contained within the Amazon electronic catalog. It tricks you into believing that the company is legitimate. My bank is attempting to reclaim the fraud at this time. It has been 4 days since the original deduction was made.

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Purchasing anything online I will not order anything accept American Made & read up on reviews!

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Purchased 3 shirts $78.88 on March 5.
Have not received a confirmation, shipping info and am concerned I may have been scammed! I will be investigating and following through to ensure I receive these items. If necessary I will be seeking to file a claim via PayPal, if I do not receive my items.
Found it odd my payment went thru a PayPal payment processing.
Transaction ID #4KS7690918721162j
Invoice # E21210306033320956

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When will my shirts arrive

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After reading all these comments and having ordered product online (the original site had a different name with no complaints registered , but when buying through paypal and seeing Oasnova as the recipient of my purchase, I googled and found this site and all the complaints. So went right to paypal (called them)888 221 1161, within the first 2 hours of purchase and within 24 hour a refund is being processed. These kind sites constantly change names. I asked paypal whey Oasnova does not have a flag on it since many people on this site have complained about them and also paypal and she was forwarding this information to the powers that be.

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Make sure to go through paypal ASAP, if you want to get your money back, they have already reimbursed me for my order. As I sent a resolution dispute against Oasnova through Paypal and Oasnova issued refund. I called Paypal right after reading these review.

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I ordered a swimsuit and cover up on this web and I won’t get the things until after my vacation. I need to cancel the order and have it taken off my pay pal. Could you plz get get to me as times is valuable in this refund. I have read all negative reviews and I’m deeply concerned since they have my credit card/ Pay pal information. PlZ help me as I am on a limited income. Thank you.

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Ordered 2 Christmas tops and fleecy leggings on Dec 3rd at a cost of $109 Cdn. Arrived in Jan.
One top had one sleeve and the neck sewn on inside out. The leggings were so thin as to be transparent. Asked for replacement items and was offered a $5 crediit on my next order. Refused, got a $10 , then $15 credit on another order. Ha! Like I would ever order anything from them again. Elevated to paypal.. They said they would refund if I returned the items to China, even though the mailing package has a return address in Markham. It will cost me $100 to send the goods back. I have no faith that I will get a refund.. It will be throwing good money after bad.
Paypal was unwilling to pursue the matter further, so I am out $100.

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I ordered through PayPal on December 6th still not received the three sweaters I wanted from Oasnova and it's January 23rd! I haven't contacted PayPal yet, but sound's like that's my next step, I got scammed this last summer, by another company that I never received the thing I ordered, but this one cost me $137 so yeah I'm Pretty Ticked Off!

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Purchased clothing never received anything That was a month and a half ago. Have never received a confirmation saying my order was shipped. But they took my money 135.00. Beware when you order I thinks it’s a scam ?

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I ordered 3 items from OASNOVA and have heard nothing from them ...If this is a locked site how can they get away with this ? ...Not impressed with no contact on order ...

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I ordered 3 sweatshirts on Nov 29
They debited my account $75.72
But I have not received any email stating my items are coming?
This is now 12/11
Not happy with this company

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Oasnova Contacts

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Address:

32 Tiandi Lane, Siming District, Xiamen City, Fujian, 361000, China

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