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Online purchase not received

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Online purchase not received Reports & Reviews (197)

- Dania, FL, USA • Dec 19, 2024
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I ordered with them a month ago, and the order is “on its way” but no updated tracking information provided.

I have emailed them 4 times with no answer. Reached out via social media and no answer. But yet somehow they post on IG about 4-6 times per day.

No phone available to contact them. No one getting back to you. This place is a scam, a money grabber and just a hot mess. Do not order from them. I know I never will ever again!!!!

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- West Palm Beach, FL, USA • Dec 17, 2024
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Ad on Facebook promoting holiday pajamas and give you a tracking number and pretended to deliver after a month and then the website is no longer available

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- San Juan, PR, USA • Dec 16, 2024
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Sale announcement from “Janie and Jack” as the biggest sale online. It seemed legit in all aspect, from the merchandise to the payment site.

Tracking number seemed “off” and 33 days later (as of yesterday) it said “delivered” but it wasn’t. That’s when I realized it was a fraud.

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- Hollywood, FL, USA • Dec 15, 2024
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Contacted Jason Castell of City Dominoes on 11/12/2024. He stated if the order was in he would be able to finish it by thanksgiving. Today is now 12/15/2024 and he has flat out ghosted me. Last week he gave me a BS story about how his warehouse got robbed and it was delayed, he told me it would be done last month! I DM’d them on a separate IG account inquiring about a new table and of course they immediately responded.

Names of the owners are Cristina Castell and Jason Castell. Beware and do not do business with these scammers.

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- Homestead, FL, USA • Dec 13, 2024
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I had contacted this business (City Dominoes) to make me a customized dominos table for my parents' anniversary. When making the transaction (Wed. Oct.30th) I had asked if could receive a mockup of what the table would look like, they responded with unfortunately we can't send you the mockup without payment because we've had people steal our designs previously. I proceeded to give them what it was worth ($448.00) and they promised me my mockup by Tuesday/Wednesday of the following week (11/05-11/06). I waited all day Wednesday to receive my mock-up and nothing was ever received, this started a long chain of them ignoring my calls and my messages where I am demanding to see the mockup for the table. The times they would reply they would state that they would send me the mockup that day and obviously not deliver on those promises. I was finally fed up and tired of being promised my mockup and demanded they give me my money back because it was ridiculous how unprofessional they were acting. After countless calls to which I received no answer, I decided to call through a friend's number which they did respond to. I demanded my money, and they said you will receive it by today (11/15) and to this day I have tried to get my money back and have been unsuccessful, even the bank denied my claim because the transaction was made through a third-party service (Cash App). These people have stolen almost $500 from me and have been unacceptably disrespectful and extremely unprofessional towards me. I hope your bureau is able to find these people so no one else has to go through this. Please let me know if you guys need any further proof as I have the calls and text messages, they have continuously ignored.

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- Grand Bay, AL, USA • Dec 12, 2024
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Order products never received send email calls no response.

They was selling sea moss, placed over have not recieved been over 6 months

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- Hollywood, FL, USA • Dec 11, 2024
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I made a purchase advertised on Facebook impersonating OLD NAVY and GAP merchandise on Oct. 30 . 2024.

I received an email with what appeared to be an order conf. and a tracking no. HYD1100366335QN

When I emailed them to ask why the package is still not delivered, they proceeded to tell me that the package was "delivered" on 12/2 and that they will investigate where the package is. Note the tracking no looks suspicious as is not common to other carriers this is the website that they gave me to check status of the package:

https://www.track718.com/en/detail?nums=HYD1100366335QN

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- Hollywood, FL, USA • Dec 10, 2024
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Ordered 2 pairs of sneakers never received. Seller send a tracking number that did not work and response to email one time said should receive in 3-5 days. Never received several weeks later and refuses to respond to additional contact attempts

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- West Palm Beach, FL, USA • Dec 09, 2024
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I purchased stove gap covers on Nov 8, 2024. It has been over 1 month and they still have not arrived. The tracking information never lists an arrival date and the company says they do not give refunds or accept cancellations but to continue to be patient.

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- Brooklyn, NY, USA • Dec 06, 2024
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Business represents itslef on Instagram, with over 100,000 followers. Business also has a website which seemed valid, with testimonials from customers. Business showed and texted images of the watch being purchased; guaratneed warranty and sales information. Guaranteed shipment of watch in the next business day. After speakign with the businessman, Thomas Phouapadith, on the phone, and verifying the business to the best of my ability, I sent the money, $14,500. for a watch. The person sent back Tracking Information for what they claimed to be the shipment being sent to me. The tracking information was Fraud, it wasn't real, and they jsut sent it to satisfy my inquiries in the beginning. Thereafter, after asking for a return, or anything at all to recover my money, the person continued to just push it along, pretending like they were going to resolve it, but with no intention seemingly and just to steal my money. after nearly 30 days, they still have not made any attempt to resolve the matter, and still have my money, without sending anything back or any product.

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- Miami, FL, USA • Dec 04, 2024
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Last week we found this page that we liked due to the product they where offering. We review the website and we did not found anything weird, so we decided to buy boxing gloves. We payed 15 dollars extra for delivery express in 2-3 days. On monday after the 3 days without receving the package we wrote to the contact information of the website. Until now we have not recieve any information, therefore we decided to put this claim.

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- Butler, PA, USA • Dec 03, 2024
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I ordered Helius Sight night vision binoculars

Rechargeable batteries

32GB micro SD card

It was suppose to be shipped in 3 to 5 business days. It wasn't! Their phone number is not legit- when called it says the number is no longer in service. No response to e-mails.

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- Homestead, FL, USA • Dec 03, 2024
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Online website selling outdoor decorations. They said they are verified through Shop so I thought it was legit. Received an email with tracking information from china and then when tracking it said it had been delivered when really nothing was ever delivered.

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- Bridgeport, CT, USA • Dec 02, 2024
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Dear ScamPulse.com officer

I wanted to buy detergent products from Wholesalers. As far as this scan is concerned, alleged scammer contacted,the business website.During the order process,he collected all customers including my name,phone and email.then I placed the order where they asked to a bank to bank transfer which I account.since then I didn’t get the products neither my money back despite my effort contacting the my bank. Their phone number is not longer accessible,they don’t pick up my calls . I really need my money bank.please Bank of America between Wells Fargo.

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- Miami, FL, USA • Nov 28, 2024
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I ordered a Christmas tree i received an email today that supposedly it was delivered on 11/22/2024 and it never got delivered.

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- Marathon, FL, USA • Nov 22, 2024
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Purchased a JBH Foldable electric wheelchair on 11/21/2024. For $49.99 +5.99 shipping. I received a email confirmation of order same day.Email sender listed as Ethan08.My debit card was charged at time of order. They have an email of Service @bgaacss.com to contact for information. I tried emailing that address and received denial not a valid email. They have the company of Costco Store listed as seller. I emailed that listed [email protected] no reply.

Checked if others had issues of not receiving items and no valid email. Yes! Many others have been scammed! Im disabled and on social security. That lose of $55.98

Is very costly to me.Plus they are still on line selling these bogus chairs.

Sadly yes!! Many others have

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- Pompano Beach, FL, USA • Nov 21, 2024
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Order a pair of shoes on 11/5. Got an email. Saying it was shipped the next day. I have yet received any product. The company has no phone number or online chat. Ive sent 7 emails because its the only means of contacting. I have yet to receive any additional information or a email back.

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- Fort Lauderdale, FL, USA • Nov 21, 2024
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I was contacted by an email that appeared to be from Dentifixx, claiming to collaborate with brands like UGG. They offered me €800 to create a promotional video for one of their products. To proceed with the collaboration, they required me to purchase the product at a 50% discount through their website. Believing this was a legitimate offer, I purchased the product for €49.99 using my credit card. However, after completing the payment, I never received the product or the promised payment for the collaboration. Despite reaching out to them for updates, they have not responded. I now suspect this was a scam designed to lure people into paying for non-existent products under the guise of a collaboration.

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- Westminster, CA, USA • Nov 21, 2024
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I saw the TIKTOK and then reached out to the seller by text. I purchased 3 items for a total of $850. $350 by paypal and $500 by venmo. After I paidthem the money and it was tqken they said the items would be shipped by Antongloballistics.com and that with that company I had to pay $150.00 for insurance and then they wanted more and i refused. The package was supposedly shipped back to the sender. Then they said they woud send it by another freight company and it was called Parcel flight Logistics . That company again I had to pay $150 for insurance and then $400 for it to be released from customs. They wanted more money I refused. I contacted the sender and the person I was buying from and he text back that there should not be a issue and would get a refund. I never got a refund from the first shipping company of $150 and I never got a refund from the 2nd company of $550 and spoke to the seller Nicholas and his wife Linda by text and never got my items or a refund for anything. I think it was a scam on them and some made up shipping companies

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- Douglassville, PA, USA • Nov 15, 2024
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I pre-ordered a travel hoodie on Sept 12, with the understanding that it would ship my November 4, 2024. After noticing I was charged immediately on 9/12, I contacted them via email and was told the date was moved to November 20th. I explained that was not the agreement, and would like my money back. They offered a credit and a discount. I told them it was not acceptable, as they currently had the item in inventory, and should be able to ship. We had many back and forths; email took a while to get a response, so I took to their Facebook and instagram to share my experience. They responded more quickly that way, and I was told via messenger that my order would definitely ship November 4th. They also blocked me on Facebook, as I was encountering many others with similiar situations and sharing experiences. The item never shipped and I called my credit card company yesterday to dispute the charge. They had my payment since September 12, and never shipped the product although they had it in stock.

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