Online Purchase Reports & Reviews (3345)
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When I hadn't received an order confirmation after almost a week, I contacted the company through the website's contact form. No one responded to my message despite the site advertising a team of customer service reps, so I started to look into the business.
I searched for text from their "about us" page and found that the language had been copied verbatim from other sites selling a variety of products. Example: https://www.maudfood.shop/page/about-us.html and https://www.atrlshop.com/page/about-us.html?lang=en compared to https://www.skishopmall.com/about-us/ .
I then took information from their "contact us" page (which has their address as being in Arizona despite the "about us" page saying Alabama) - Google maps could not find the Burnside Court address in Arizona. When I did a web search for the address, I found yet another business that had it listed - https://ronniesale.shop/ . That website's about us page talks about engineering tech solutions, even though it's a clothing store, so that points to a scam.
It appears that skishopmall.com is part of a network of websites which use the same language and design to appear legitimate so that the scammers can collect credit card data. I took a screenshot of my order info after I placed it, in case I didn't receive an email confirmation. It showed that nearly 10,000 orders have been placed through skishopmall.com alone. I imagine there have been thousands of other orders through the scam website network.
When I spoke to my credit card company about my experience, they promptly replaced my card. The scam was obvious to them.
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My credit card has been charged by Facebook. American Express flagged it and declined one charge but one went through. 2 charges $250 each. Facebook has no live support and I’ve been trying for days to report the ad. FB is only concerned about collecting money not the fraud. I’ve reported to the FTC. I don’t know how to get them to fix it. Attached is the ad.
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If you check the status it says "not shipped". Email and phone numbers don't work. No response. Physical address is fake also.
When I searched for an item, their website was about $30 cheaper than all the others. That should have been the red flag!
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Don't get scammed. I should have known something was up when I wasn't able to use Paypal.
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Elianny D (US Open)
Sep 7, 2022, 10:12 AM EDT
Good morning Robert,
We received your message. Please receive our sincere apologies for the confusion.
This year, we are indeed offering free entry to the Grounds on September 8th, 2022 - which is tomorrow. As you noted in your message, this day has been referred to as 'Community Day' in previous years, and we welcome guests to enjoy Doubles and other matches taking place in the morning session without purchasing tickets.
We are including below a screen shot of the current matches scheduled for tomorrow in our website:
...
Again, we would like to apologize to you for the confusion.
Sincerely,
Elianny | USTA Customer Care
[email protected]
...
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