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Online Purchase

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Online Purchase Reports & Reviews (3346)

- Milwaukee, WI, USA
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I ordered 2 carry on luggages that were on the QVC HOME Network by a Shark tank personal advertising I been waiting for them to be delivered for weeks and just got a notice that they were delivered but I received nothing. I’ve been in contact with Bikobabybus that’s where it was from and want them to help locate my order but they aren’t. Now I want a refund Please help me.

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- West Hills, CA, USA
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I received a package from an unknown sender that I did not order and it had 3 small rocks inside (brushing scam).

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- Rockledge, FL, USA
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I was notified by my bank that they were trying to change my debit card for $33.97. I had to replace this debit card two days ago, because of someone trying to charge for 39.97.

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- Orchard Park, NY, USA
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While on the Instagram site on my cellphone, I clicked on an ad for end of season closeout sale on clothing on, what I believed, was the official jjill.com website. I selected and ordered items and paid with my debit card which was processed by my credit union the following day. No confirmation email was sent to me by the seller at the time of purchase.

Two days later, I received an email with the jjill logo as follows:

From: [email protected] 2025-01-19 13:22:37

contact us at [email protected]

Since Jan. 19, I have received no confirmation emails and no further contact.

To double check the order, I copied and pasted the service email into my browser on my tablet. The message from Malwaretips.com popped up to tell me that this address was a fraudulent shopping website.

By now, I immediately checked my financial statement. The transaction was paid, and the notation was not for the company as advertised.

I have filed reports with the Federal Trade Commission, the FBI’s IC3, (Internet Crime Complaint Center) and my credit union. I have also closed by debit card number (the seller has my information) and will be reissued a new card number.

Because this seller hid behind the name of a known business, I am unable to report it to the Better Business Bureau.

From this experience, I have learned important lessons – 1) do not make purchases from cellphone, and 2) don't use debit card to make online purchases. Protect yourself by using a credit card.

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- Milwaukee, WI, USA
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They steal information by have peoples bank information. It was easy to earn money you did different offers for games etc and they would put the amount of money into a balance and you had to use your link to invite friends. You have access to money but they said 1 month from when you click the withdraw button but nothing happened.

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Ad on Facebook about luggage. I clicked on it. They said it was QVC. I got a tracking number via email. Nothing came. Money was taken via credit card.

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- Clinton, IA, USA
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I played the Candy Crush game they have adds to purchase different items from company's. There was an add for Amazon to purchase return items from Amazon I got no such box and the money didn't go to Amazon and the confirmation number was fake.

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- Forest Hill, MD, USA
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order a item online on Facebook which seller sent 4 items and charged my card without authorization for the other 3 bottles. Returned all items in November of 2024 and still to this day have no refund of monies even after many emails stating they will refund money. No answer at number so out of $187.89

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- Youngstown, OH, USA
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Ad on Facebook for photo printer from phone. ordered 12/04/2024 Still have not received or heard anything from. 02/05/2025

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- Studio City, CA, USA
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Website poses to be a plant nursery

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- Pittsburgh, PA, USA
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Pittsburgh orders is a Facebook website that claims If you pay a fee, they'll be able to get you a Walmart. Order an Amazon order a target order. You pay the fee to them of two hundred and fifty dollars, and then you add six hundred or more dollars two year cart. Never received my orders or a refund

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- Southern Pines, NC, USA
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On Facebook marketplace as bed bath and beyond

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- Virginia Beach, VA, USA
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I made a purchase and received a counterfeit product. When I asked for a refund, I was told that I had to return it to china and that was a direct violation of their posted return policy

BBB.com Notes as provided by the FBI:

WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.

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- Newark, DE, USA
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Ordered small quantity for trial in Nov. received double amount ordered and double amt charged on credit card. Called to return portion of order and told could not return as order processed and shipped but said they would credit 1/2 amount charged. I asked to be removed from their system and end of any further shipments or purchases. A week ago (3mo later) i received a package via usps containing the amount that was to be in the original Nov order. Obviously they set this up on a recurring order basis without my consent!!! I called a serenity garden #listed in Lakeland, FL but this is not address where the order actually came from or shipped from. I then called a Denver, CO # listed on the item and spoke with someone about the problem … however, I could not understand a word the person said and she would not transfer me, upon asking, to anyone that could speak clearly!!!! Asked her numerous times if this was the distribution center for product /which she never responded. I do have a dispute case in place and this is definitely a scam issue.

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- Unicoi, TN, USA
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Frockrush is a scam I got scammed out of money for a order I never received.

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- Barstow, CA, USA
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They keep trying to pull money from my bank account

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- Harker Heights, TX, USA
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I placed an order on 12/5/2024. I never received my order. I contacted the company, they sent me a fake tracking saying my package was delivered on 1/6/2025 by USPS. I contacted USPS on several occasions and was told the order was never received for delivery through them. They have no tracking for the package.

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Advertising smart straps retractable straps online in November. December the website disappeared. January after I tried to stop payment they shipped two dollar store straps instead of the five SmartStraps ordered for 89.99. Still fighting with my credit card on this. He’s a piece of crap. Won’t reply to anything.

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- Petaluma, CA, USA
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Introstem hiresattractive young 18-25 yr old women to convince older women and men that their product will make you look younger if you buy buy and use it. They fooled my wife into paying $439 for the same item you can buy on Amazon for $108.

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- Pomona, CA, USA
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Facebook advertise NFL mugs from this company and when i received it it was horrible. I went oinline to request a refund and unable to reach anyone. Will never order online. It even said it was secure and safe. This is not the first time I have ordered something from a facebook advertisement and got hosed..

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