SCAMPETACCO Reports & Reviews (86)
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So they tell me it is on its way
I just want what I paid for or my money back
For 1 set of clippers
It is now 2021 and I still have not received my order.
Order # 15437
For 2 sets of clippers
It is now 2021 and I still have not received my order.
Stephanie
117 north west street
Piketon Ohio 45661
ORDER #12261
Thank you for your purchase!
Hi Leanne, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
Noise-Free Design Pet Hair Clipper (BUY 2+ FOR 10% OFF) × 1
$34.99
Subtotal
$34.99
Shipping
$1.99
Taxes
$0.00
Total
$36.98 USD
Customer information
Shipping address
Leanne Findlay
45 Cactus Way
Sherwood Park AB T8H 1T2
Canada
Billing address
Leanne Findlay
45 Cactus Way
Sherwood Park AB T8H 1T2
Canada
Shipping method
Priority 100% Insured Tracked Shipping
Payment method
ending with 1884 — $36.98
If you have any questions, reply to this email or contact us at [email protected]
On May 29, 2020, at 7:03 PM, Petacco wrote:
Petacco
ORDER #12261
Thank you for your purchase!
Hi Leanne, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
Noise-Free Design Pet Hair Clipper (BUY 2+ FOR 10% OFF) × 1
$34.99
Subtotal
$34.99
Shipping
$1.99
Taxes
$0.00
Total
$36.98 USD
Customer information
Shipping address
Leanne Findlay
45 Cactus Way
Sherwood Park AB T8H 1T2
Canada
Billing address
Leanne Findlay
45 Cactus Way
Sherwood Park AB T8H 1T2
Canada
Shipping method
Priority 100% Insured Tracked Shipping
Payment method
ending with 1884 — $36.98
How am I suppose to deal with this now Petacco. Are u going to send me my product for free? I don't understand what I do now. This is a fraud purchase. Ty for your help. my email address is [email protected]
I placed an order on May 29, 2020.
It's been 7 weeks, today.
I ordered a Noise-Free Design Pet Hair Clipper,
also, a Pet Paw Low-Noise Hair Trimmer.
When can I expect this to arrive?
If not in another week, can you Please return my money.
Delores
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: https://www.laposte.fr/outils/suivre-vos-envois?code=AS405528489CN
You can track your order once it is with your local post office here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLab...⇄ /> Your order will be delivered via USPS.
Tracking numbers may take up to 7 business days to update after you receive your shipment confirmation email. You will be able to track your order after this 7 day period. Please rest assured, your order is on the way!
We appreciate your support and patience. If you have any other questions please do not hesitate to contact me.
Kind regards & Stay Safe,
Laura- Head of Customer Services
All the information below is of no use to me. The tracking # doesn't get me any answers, Not a valid number.
The order was sent out June 4th, 2020.
PLEASE RETURN MY MONEY!
or please give me a valid tracking #.
-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Sun, Aug 9, 2020 11:47 pm
Subject: Laura - Head of Customer Services
Hi,
Unfortunately there have been some delays with order due to the current pandemic situation and its effects on the courier service.
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: https://t.17track.net/en#nums=AS405528489CN
Please be assured that your order is on its way to you.
Your patience is appreciated at this time.
We apologize for any inconvenience caused.
I hope you are well,
Kind regards,
Laura- Head of Customer Service
On August 12th 2020, 6:57 am "Dolly" wrote:
This link only takes me to July 3rd.
It's now Aug. 11th
-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Tue, Aug 11, 2020 10:00 pm
Subject: Re: Laura - Head of Customer Services
Hi,
We apologise for any inconvenience, our customers have found that their order normally arrives within 14 days on average. This pandemic has affected us all differently and many online companies have been affected.
Our shipping policy and product page does clearly state the shipping and delivery times at the checkout.
Stay safe
Thanking you,
Laura- Head of Customer Services
On August 28th 2020, 1:22 pm "Dolly" wrote:
I still have not received anything.
PLEASE SEND MY MONEY BANK IMMEDIATLY.
Delores
-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Fri, Aug 28, 2020 6:44 pm
Subject: Laura - Head of Customer Services
Hi,
Unfortunately your order has already been shipped so we are unable to cancel it. However, if you still do not wish to keep your order, you can return it to us when it arrives and receive a full refund.
You can track your order from the date of shipment here: https://t.17track.net/en#nums=AS405528489CN
Your order will be delivered within 14 days.
Tracking numbers may take up to 7 business days to update after you receive your shipment confirmation email. You will be able to track your order after this 7 day period. Please rest assured, your order is on the way!
We appreciate your support and patience. If you have any further questions, please do not hesitate to let me know.
Kind regards,
Laura- Head of Customer Services
On September 6th 2020, 3:17 am "Dolly" wrote:
AS YOU SEE BY THE TRACKING, THERE IS NOTHING PASSED 2020 - 08 - 25.
THERE IS NOTHING AFTER THIS. E-MAIL AFTER E-MAIL, YOU KEEP TELLING ME 14 DAYS, BUT NOTHING ARRIVES, SINCE MAY 29TH. NINE WEEKS PLUS.
WHEN CAN I EXPECT MY PARCEL?
On September 11th 2020, 12:17 am "DELORES < wrote:
I have traced my order to a mailbox in Fresno, CA.
On Sep 5, 2020, at 9:32 PM, Petacco Customer Service wrote:
Hi,
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: http://parcelsapp.com/en/tracking/AS405528489CN
Tracking numbers may take up to 7 business days to update after you receive your shipment confirmation email. You will be able to track your order after this 7 day period.
Please rest assured, your order is on the way!
We appreciate your support and patience. If you have any other questions please do not hesitate to contact me.
Kind regards & Stay Safe,
Laura- Head of Customer Services
-----Original Message-----
From: Petacco Customer Service
To: DELORES
Sent: Thu, Sep 10, 2020 6:38 pm
Subject: Re: Laura - Head of Customer Services
Hi,
Unfortunately there have been some delays with order due to the current pandemic situation and its effects on the courier service.
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: http://parcelsapp.com/en/tracking/AS405528489CN
You can track your order once it is with your local post office here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLab...⇄ Your order will be delivered via USPS.
Please be assured that your order is on its way to you.
Your patience is appreciated at this time.
We apologise for any inconvenience caused.
I hope you are well,
Kind regards,
Laura- Head of Customer Service
-----Original Message-----
From: Petacco Customer Service
To: DELORES RICHARD
Sent: Thu, Sep 10, 2020 6:38 pm
Subject: Re: Laura - Head of Customer Services
Hi,
Unfortunately there have been some delays with order due to the current pandemic situation and its effects on the courier service.
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: http://parcelsapp.com/en/tracking/AS405528489CN
You can track your order once it is with your local post office here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLab...⇄ /> Your order will be delivered via USPS.
Please be assured that your order is on its way to you.
Your patience is appreciated at this time.
We apologise for any inconvenience caused.
I hope you are well,
Kind regards,
Laura- Head of Customer Service
On September 14th 2020, 5:02 am "Dolly" wrote:
The email that you have sent with the links, DO NOT TAKE ME ANY FURTHER THEN AUGUST 25, 2020.
CAN YOU PLEASE GIVE ME A LINK WITH ANYTHING PASS THAT DATE OR
PLEASE SEND MY MONEY BACK IMMEDIATELY!
-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Sun, Sep 13, 2020 6:09 pm
Subject: Re: Laura - Head of Customer Services
Hi,
Unfortunately there have been some delays with order due to the current pandemic situation and its effects on the courier service.
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: https://t.17track.net/en#nums=AS405528489CN
Please be assured that your order is on its way to you.
Your patience is appreciated at this time.
We apologize for any inconvenience caused.
I hope you are well,
Kind regards,
Laura- Head of Customer Service
AUGUST 25, 2020. It shows it's in Fresno, CA
How can you help me? Find my Parcel on your end.
As a customer, I should have received the parcel by now and not have given me the run around to search for it.
If you can't find it, send me my money back or would you let me reorder it with a new mailing address.
Regards,
Delores
On September 15th 2020, 1:56 am "Dolly" wrote:
The email that you have sent with the links, DO NOT TAKE ME ANY FURTHER THEN
-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Tue, Sep 15, 2020 1:42 am
Subject: Re: Laura - Head of Customer Services
Hi,
It seems as though there has been an issue with the courier service regarding tracking of orders because of the effects of the current pandemic situation. I have contacted the courier service to ask about your order personally and they have informed me that they will be updating tracking numbers within a week. In the meantime, I can confirm that your order has been shipped and will be with you in 1-3 weeks. We apologise for any convenience caused and I hope you are well.
Kind regards,
Laura- Head of Customer Services
On October 7th 2020, 3:52 am "Dolly" wrote:
I haven't gotten any news regarding my clippers,
Can you please let me know any information.
Delores
Oct. 6, 2020
Hi,
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: https://www.laposte.fr/outils/suivre-vos-envois?code=AS405528489CN
You can track your order once it is with your local post office here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLab...⇄ /> Your order will be delivered via USPS.
Tracking numbers may take up to 7 business days to update after you receive your shipment confirmation email. You will be able to track your order after this 7 day period.
Please rest assured, your order is on the way!
We appreciate your support and patience. If you have any other questions please do not hesitate to contact me.
Kind regards & Stay Safe,
Laura- Head of Customer Services
-----Original Message-----
From: Dolly
To: [email protected]
Sent: Tue, Oct 6, 2020 9:58 pm
Subject: Re: Laura - Head of Customer Services
It's been over 5 month, this is ridiculous.
The links you sent be don't give me any new information.
Laura, if you can't do any better than that then,
PLEASE SEND MY MONEY BACK
Delores
To:[email protected]
Laura, would you be able to give me credit for my order, since I've never receive it.
I was charged $76.54 Can
Thank you,
Delores
This was my last communication, No further response. Can you please reimburse me or give me credit.
Delores
I'm out $60 for a $35 pair of clippers because of shipping from China ... Ha! What shipping? They just take your money.
TOTAL SCAM!
Country China
Type of a scam Online Purchase
Initial means of contact Email
Scammer's address KUALA LUMPUR D, Malaysia
Scammer's email [email protected]
Country Malaysia
Type of a scam Online Purchase
Initial means of contact Email
Ridiculous! I’ve requested a refund but I’m sure NOTHING will come of it! Beware don’t order from Petacco! They’re scammers!
Super dissatisfied!
Patsy
I’m now opening a complaint with PayPal.
I don't think that 'Laura' actually exists! Definitely a Scam