Pixie Closet Reports & Reviews

Pixie Closet Reports & Reviews (152)

I purchased two pair of "orthopedic" shoes but when I received them, they were no better than a pair of Sketchers (which are comfy but don't provide the support I need).

The two pairs were shipped in a black plastic envelope and there was NO order receipt at all. The shoes themselves were packed in a ziplock bag.. I had to go back to the original email confirming my order to ask about returning.

I received an email asking for a picture of the mailing label and pictures of the shoes. I explained the soles were too flexible for my needs and wanted to return them.

I was told they would not issue a refund because I got what I ordered. If I wanted to pay shipping back to Vietnam they would issue a refund when they got the shoes back. The email stated they would try to convince the accounting department to issue me a 10% discount, which, wouldn't I agree that is much better than paying shipping back to Vietnam.

In a nutshell there is NO REFUND policy. I'm out $84.00. I'll never buy from this company again.

Useful

+11

I ordered a pair of shoes with these people and found this review later and also found out that this company is in Vietnam.. they said you can cancel order your order 6 hours later after it’s been placed.. well I did that and got a message on the next day asking why I wish to cancel.. I shouldn’t be asked why if you have a cancellation policy sat in place I just want my money back because if I had known these shoes were coming from Vietnam I wouldn’t have ever bought them.. don’t buy from these people they take your money and doesn’t honor their cancellation policy..

Useful

+11

Product is nothing like what they describe and the quality is worse. They told me I could get a refund but I would have to pay the shipping to Vietnam, so no. What they advertise and what I got.

Useful

- Roaring River, NC, USA

Scammer's phone +1 (919) 999-2255
Scammer's email [email protected]
Country United States
Victim Location NC 28669, USA
Total money lost $80
Type of a scam Online Purchase

Shows great product pictures online; however, leather shoes are plastic with bad chemical smell. Shoes have not markings in the shoe or on bottom of shoe. They arrive in cheap plasic and I ordered 3 pair and they arrived in 3 different sizes. Also the packaging was in a bag piece of plastic and no packing slip and the only identifier is the label from postal service.

I made an attempt to ask for a refund; denied since the shoes are in the sizes I ordered and quality or bad smell is not a reason to refund. They could not identify any issue with my order. I am attaching a close up of one pair of the shoes, if you go online an look the picuture, you will see what was shipped is not what they advertise.

I am aware of Buyer Beware; but when shoes are advertised as Orthopedic, leather, comfort-I am asking for a way to help to prevent someone else from wasting money or at least warning added to their website or something. I wish you had more spaces to add pics.

Useful

+15

Pixie Closet Contacts

Pixie Closet associated photos:

View Photos

Address:

Level 35, The Gateway West, 150 Beach Road, Singapore 189720

Phone:

+1 (919) 999-2255

+1 (091) 501-5055

+1 (954) 558-5375

Website:

www.pixiecloset.com

E-mails:

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Pixie Closet