Rock-ola.com 2024 Reports & Reviews

Rock-ola.com Reports & Reviews (2)

• Oct 21, 2024

Type of a scam Retail Business

rock-ola fraud

I paid 10,000 dollars for a restored classic jukebox in Feb.2024. Still no word and it's Oct.2024. Multiple tries to get updates. A total scam. I am expected to pay 6,000 more when it's shipped, and I don't think that is ever going to happen. I just want a refund and they will not even consider that. I have contacted the BBB and the Attorney General. I don't know what else to do. I have read many similar experiences. I wish I had done more research, but I thought it was a legitimate company. DO NOT give them a penny.

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- Kent, WA, USA

Scammer's phone 310-328-1306
Scammer's website www.rock-ola.com
Scammer's address 1445 Sepulveda Blvd, Torrance, CA 90501, USA
Scammer's email [email protected]
Country United States
Victim Location WA 98042, USA
Total money lost $4,125
Type of a scam Online Purchase

On September 17th, 2021, I place a deposit of $4,125.00 down in good faith with ****** *******, Rock-Ola Mfg. Corp. 310-328-1306 ext. 220 *******************, for a classic RS3200 speaker. The selling price was set at $5,500.00 and promised to be fully restored by Rock Ola and it’s parent company The Billiard Room.

After patiently waiting for a year and a half, and multiple excuses as to why it’s taking so long to ship, I still have not seen the speaker nor any sign of my $4,125.00 deposit. I would like Rock-Ola to refund my initial deposit of $4,125.00, plus an additional $1,325.00 in interest I would have received on these funds dur this year and a half period for not sending the speaker as restitution and trouble I’ve experienced and constant excuses. Additionally, I feel this has been a baiting scam, and possibly common place with Rock-Ola, and its parent company.

Attached is a copy of my bank statement with dates, costs, and other information associated with the transaction as proof to my deposit:

09/17 (4,125.00) POS Withdrawal ROCK OLA MFG 7700 EASTPORT PARKWAY 3103281306 CAUS Machine# 0000 Trace# 00000000852221895380

In addition, following are copies with dates and contacts regarding the excuses as to when and why the speaker has not shipped:

Dear **** Thank you for getting in touch again.

I do appreciate your frustration with regard to the length of time that your order is taking, and I apologise for not coming back to you with an update in the New Year, as originally promised.

I will speak to my colleagues to try to get another status update for you, and I will come back to you as soon as possible.

Many thanks and kind regards

Jane

From: * * **** <********************>

Sent: Monday, February 20, 2023 5:19 PM

To: **** **** <**********************>

Cc: ****** ******* <*******************>; '****** ******' <***************************>; ********* ************ <**********************>

Subject: Re: Classic Classic Rock-Ola RS3200 Speaker

Good evening, Jane, et al,

It's almost two months later from your last email regarding your restorations of the RS3200 speaker, and I've not been provided any further updates since your last email.

It's now been 18 months since I paid a $4000 deposit on this speaker, and I very much appreciate your kind and gentle restoration of this now very rare speaker you've been working on to preserve and bring back to a new life.

Can you please tell me when you plan to be finished with the restorations and ship this, I addition as to when I can expect it to arrive?

Kind Regards,

**** **** P/Cell: ************ Home: ************ Virtual: Daily

Note: This communication may contain proprietary or other confidential information. If you are not the intended recipient, or believe that you have received this message in error, please do not print, copy, retransmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete the copy which you received.

On Friday, December 23, 2022 11:09 AM, ******************** wrote:

Thank you, Jane

I would appreciate you keeping me updated on the progress and shipment soon.

**** ****, PMP-SCPM

T/Cell: ************

Home: ************

Note: This communication may contain proprietary or other confidential information. If you are not the intended recipient or believe that you have received this message in error, please do not print, copy, retransmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete the copy that you received.

From: **** **** <**********************>

Sent: Thursday, December 22, 2022 8:43 AM

To: ********************

Cc: ****** ******* <*******************>; ****** ****** <***************************>; ********* ************ <**********************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Dear ****

Please find attached photos of your RS3200 speaker, which we will be shipping from London to Los Angeles.

We are in the process of making new acrylic surrounds from the original moulds at the factory so that it can be supplied to you in Grade A1 condition.

We will keep you updated with progress.

Kind regards

Jane

From: ******************** <********************>

Sent: 20 December 2022 09:26

To: ********* ************ <**********************>

Cc: ****** ******* <*******************>; '****** ******' <***************************>; **** **** <**********************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Importance: High

Good Morning, Alexander,

I wish to follow up with you on this request regarding when the RS3200 speaker may arrive here in the US and be delivered to me after more than a year and nearly half of my $4000.00 deposit.

I left messages with Cheron last week on her cell, and the Roc-O-La company phone requesting an update, but unfortunately, after nearly a week, I’ve had no callback. WHY NOT. CHERON!

Per your email below, the speaker was to be shipped about this time, but I’ve heard nothing, NOT! Please let me know when this will arrive with the tracking number, please.

I thank you for taking the time to get back to me on this immediately, (NOW), and excited to welcome the speaker to my home. However, I expect the speaker to arrive in good order in the next week or two.

Kind regards,

**** ****, PMP-SCPM

T/Cell: ************

Home: ************

Note: This communication may contain proprietary or other confidential information. If you are not the intended recipient or believe that you have received this message in error, please do not print, copy, retransmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete the copy that you received.

From: ********* ************ <**********************>

Sent: Thursday, November 10, 2022 2:36 PM

To: ********************

Cc: ****** ******* <*******************>; '****** ******' <***************************>; **** **** <**********************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Hi ****,

I hope that you are well and I am sorry for the slow responses on updates.

I will be shipping your speaker out to the US within the next month, it will be coming with other goods that we are shipping from London to the US. It will have the Bluetooth facility fitted and be fully refurbished as promised.

I am copying my assistant, Jane, into this email who is assisting me with the shipping so we can update you on arrival times. I will ensure we update you again on this within the next fortnight.

Yours,

Alexander

From: ******************** <********************>

Sent: 09 November 2022 18:46

To: ********* ************ <**********************>

Cc: ****** ******* <*******************>; '****** ******' <***************************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Importance: High

Good day,

Can someone please take a few minutes to respond to my email with a firm update on delivery of the RS3200 speaker?

Thank You,

**** ****, PMP-SCPM

T/Cell: ************

Home: ************

Note: This communication may contain proprietary or other confidential information. If you are not the intended recipient or believe that you have received this message in error, please do not print, copy, retransmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete the copy that you received.

From: ******************** <********************>

Sent: Friday, November 4, 2022 12:28 AM

To: '********* ************' <**********************>

Cc: '****** *******' <*******************>; '****** ******' <***************************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Importance: High

Hello All,

Hope you are doing well. I wanted to inquire about the Speaker I ordered in August last year (2021). The last update I received was it was to be delivered around the holidays this year (2022).

Is the speaker on the way to the US from the UK?

I can appreciate that you are restoring the speaker, which may be taking some time, and displaying it during your sales events. However, I’ve been extremely patient waiting for this to arrive after paying a deposit of $4000.00.

If this does not arrive soon, I will likely ask for my deposit back in full as waiting over a year for this to arrive is more than being an outstanding customer.

I will stop with this request, for now, however, if you can not guarantee a delivery date this year, I will need to engage additional resources to secure my down payment refunded in full.

I’ve been more than accommodating with all, but I am running out of patience, not receiving any additional updates, and having to call Cheron for those updates over the last year and 3 months.

Please work with me to deliver this item before the end of the year.

Kind Regards,

**** ****, PMP-SCPM

T/Cell: ************

Home: ************

Note: This communication may contain proprietary or other confidential information. If you are not the intended recipient or believe that you have received this message in error, please do not print, copy, retransmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete the copy that you received.

From: ********* ************ <**********************>

Sent: Monday, May 2, 2022 5:35 PM

To: ********************

Cc: ****** ******* <*******************>; ****** ****** <***************************>

Subject: Re: Classic Classic Rock-Ola RS3200 Speaker

Great, thanks ****!

Alexander

On 2 May 2022, at 17:04, ******************** wrote:

Hello Alexander,

Thanks so much for the update and good news the speaker will be completely refurbished. I will look forward to hearing from you once the project moves forward and is ready to ship.

I can contact Cheron to make the final payment once ready.

Thanks again for all your help and support.

Kind Regards,

**** ****, PMP-SCPM

T/Cell: ************

Home: ************

Virtual: Daily

Note: This communication may contain proprietary or other confidential information. If you are not the intended recipient or believe that you have received this message in error, please do not print, copy, retransmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete the copy that you received.

From: ********* ************ <**********************>

Sent: Monday, May 2, 2022 5:00 PM

To: ********************; ****** ******* <*******************>

Cc: ****** ****** <***************************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Hello ****,

I am sorry for the slow response.

We still have your speaker in the UK and are planning on shipping it soon. We have to send it via our next container shipment to the US as it needs to travel securely. The Rock-Ola team in London are refurbishing it completely and it will be ready to go once it arrives.

I will keep you updated once we have booked the transport, I am sorry for the delay.

Alexander

From: ******************** <********************>

Sent: 03 May 2022 00:28

To: '****** *******' <*******************>

Cc: ****** ****** <***************************>; ********* ************ <******************************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Importance: High

Hello Cheron and UK team,

Is there an update on the speaker I paid the 75% deposit on last fall?

I spoke with Cheron the other week, and she sent an email to Claire and Alexander, I believe, but I’ve not heard back.

Can someone please provide a status update so I can pay the remaining balance of $1500, in addition to having an idea of when to expect the speaker to arrive.

Thanks for all your help and support.

Kind Regards,

**** ****, PMP-SCPM

T/Cell: ************

Home: ************

Virtual: Daily

Note: This communication may contain proprietary or other confidential information. If you are not the intended recipient or believe that you have received this message in error, please do not print, copy, retransmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete the copy that you received.

From: ******************** <********************>

Sent: Monday, April 11, 2022 12:20 AM

To: '****** *******' <*******************>

Cc: '****** ******' <***************************>; '********* ************' <******************************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Hello All,

I wanted to follow up with you on the RS3200 speaker we spoke about last fall.

As I understand it was traveling with you around the UK for demonstrations and is to be shipped to the US sometime around now.

I worked with Cheron last fall and have already paid $4000 USD of the $5500 USD total. I wanted to arrange to pay the remaining balance and make arrangements for the final shipment.

Would you please let me know the status, and when we can expect to arrange the final steps to occur?

I appreciate your help and support to conclude our transaction and let me know when you can ship the speaker to me once the final $1500 USD has been paid.

Kind Regards,

**** ****, PMP-SCPM

T/Cell: ************

Home: ************

Virtual: Daily

Note: This communication may contain proprietary or other confidential information. If you are not the intended recipient or believe that you have received this message in error, please do not print, copy, retransmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete the copy that you received.

From: M W **** <********************>

Sent: Monday, September 13, 2021 10:19 PM

To: ****** ******* <*******************>

Cc: ****** ****** <***************************>; M W **** <********************>; ********* ************ <******************************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Hi Cheron,

Per our phone conversation this afternoon, I will give you a call in a few days to arrange the 75% payment.

I will have that ready for you then, so ple[censored]d onto that speaker for me.

Thank You,

**** ****

On Monday, September 13, 2021 at 9:21 AM, ****** ******* <*******************> wrote:

Hi Claire,

Our telephone number is 310-328-1306.

Cheers,

****** *******

Rock-Ola Mfg. LLC

Mobile: 310-227-4806

Office: 310-328-1306

*******************

The last authentic American Jukebox Company

[cid:[email protected]]

The last authentic American Jukebox Company

[cid:[email protected]] [cid:[email protected]] [cid:[email protected]][cid:[email protected]]

From: ****** ****** <***************************>

Sent: Sunday, September 12, 2021 11:52 AM

To: M W **** <********************>; ****** ******* <*******************>

Cc: ********* ************ <******************************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Hi ****

That’s great.

If you could please provide your billing and delivery address and Cheron then will organise an invoice for you from Rock-Ola.

Could you also please confirm that your telephone number is 425 7724797.

I will forward some pictures of the speaker to you when I am next in the office. You are going to love it .. well worth the wait!!

Many thanks **** and enjoy the rest of the weekend.

Kind regards.

****** ******

Sales Executive

[The Games Room Co]

THE GAMES ROOM COMPANY

t : 01932 568414

m : 07860 346663

e : ***************************

w : www.gamesroomcompany.com

Hamm Moor Lane, Weybridge, Surrey KT15 2SD, UK

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From: M W **** <********************>

Sent: 10 September 2021 23:37

To: ****** ****** <***************************>; *******************

Cc: M W **** <********************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Hello Claire,

Yes, I can work with Cheron and make the 75% payment today.

I'm very interested in acquiring this speaker and understand it would not be available until next spring.

Please let Cheron and I know if we can make this happen.

Kind Regards,

**** ****

On Friday, September 10, 2021 at 4:45 AM, ****** ****** <***************************> wrote:

Hi ****

We have just taken delivery of a Rock-Ola RS3200 Speaker!! We do need this speaker for a couple of trade shows before Christmas and then it will be available to send over to the US in one of our containers early next year. You are realistically looking at March 2022 delivery.

With regard to price, I understand that this speaker is currently offered on the Rock-Ola website for $4,500. However, this piece is becoming increasingly rare which has resulted in the purchase price being higher than usual. We therefore need to reflect this increase in the retail price so we can offer this speaker to you at $5,500USD . We would also need a 75% deposit upfront with the balance payable prior to shipping.

Alternatively, you could wait for one of these speakers to be sourced in the US but as I mentioned these pieces are increasingly harder to find at a sensible price.

Please let me know your thoughts ****.

Kind regards.

****** ******

Sales Executive

[The Games Room Co]

THE GAMES ROOM COMPANY

t : 01932 568414

m : 07860 346663

e : ***************************

w : www.gamesroomcompany.com

Hamm Moor Lane, Weybridge, Surrey KT15 2SD, UK

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From: M W **** <********************>

Sent: 03 September 2021 02:31

To: ****** ****** <***************************>

Subject: RE: Classic Classic Rock-Ola RS3200 Speaker

Hello Claire,

I've been working with Cheron on acquiring one of these speakers, but without much luck of finding one in usable condition.

I assumed she sent my contact information to you as you may have better luck in finding one, and is why I received your email.

I will reach out to Cheron again as I'm waiting on my Juke Box to be completed and shipped that I ordered back in April.

Thanks for your help and taking time to respond during your holiday from work.

Kind Regards,

**** ****

On Thursday, September 2, 2021 at 8:06 AM, ****** ****** <***************************> wrote:

Hi ****

Thanks again for your enquiry.

We are the proud owners of Rock-Ola. If you are based in the US, my lovely colleague ****** ******* will be able to assist you further. Please see the following details regarding this speaker on the Rock-Ola website https://www.rock-ola.com/search?type=product&q=rs3200

Have a good day ****.

Kind regards.

****** ******

Sales Executive

[The Games Room Co]

THE GAMES ROOM COMPANY

t : 01932 568414

m : 07860 346663

e : ***************************

w : www.gamesroomcompany.com

Hamm Moor Lane, Weybridge, Surrey KT15 2SD, UK

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From: M W **** <********************>

Sent: 31 August 2021 22:49

To: ****** ****** <***************************>

Subject: Re: Classic Classic Rock-Ola RS3200 Speaker

Hi Claire,

Thank you for the information on this speaker (round ELO speaker).

What would the deposit costs be in USD?

I'm interested, but have been informed these speakers are very rare now and hard to find.

Please let me know costs to get started and we can go from there.

Kind Regards,

**** ****

On Monday, August 30, 2021 at 4:31 AM, ****** ****** <***************************> wrote:

Hi ****

Many thanks for your enquiry.

We do not have the Classic Rock-Ola RS3200 Speaker in stock but we can source this item for you.

This speaker is offered on an order to restore basis so we would require a 75% deposit upfront to secure the item for you. The deposit reflects the purchase cost of the machine, shipping and parts which is a significant cost before the restoration process even begins. The balance is payable on completion of restoration and prior to delivery.

Please do let me know if you have any questions.

Kind regards.

****** ******

Sales Executive

[The Games Room Co]

THE GAMES ROOM COMPANY

t : 01932 568414

m : 07860 346663

e : ***************************

w : www.gamesroomcompany.com

Hamm Moor Lane, Weybridge, Surrey KT15 2SD, UK

[Facebook][Twitter][Instagram][Pinterest][Youtube][Linkedin][Youtube]</******...⇄

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