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Spectrum imposter

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Spectrum imposter Reports & Reviews (65)

- Melbourne, KY, USA • Nov 22, 2024
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I received a call on 11/20/24 @ 12:24pm. The scammer left a voice mail message. The voice was a computerized/robotic woman's voice. The message stated "This is a courtesy call for Spectrum customers. We are running a promotion to help our customers to lower down their bills. If you are looking to lower down your bill, press 1 to speak to our promotion department. Thank you."

I believe this is a scam because 1) I am not a Spectrum customer and haven't been for at least 5 years, 2) The fake voice and poor grammar used in the message, and 3) I think the number that showed up in my caller id has been spoofed. I did a Google search on the phone number and two of the results seem to imply that the phone number is for a Venice, FL resident/individual and not a business.

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- Ketchum, ID, USA • Oct 15, 2024
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I don’t have spectrum but voicemail says my 40% discount to my account is ending and call ASAP

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- Spokane, WA, USA • Sep 26, 2024
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Received phone call, did not recognize the phone number so I did not answer. Listened to the voicemail, and it said I was losing a 40% discount. Looked it up online, looks like a scam. I do not have Spectrum, so I believe it is a scam. I did not call the number back.

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- Honolulu, HI, USA • Sep 17, 2024
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Got call, let it go to voicemail. "The voicemail is to inform you that Spectrum is removing a 40% discount offer on your monthly bill starting today. To reactivate this offer right now, please call back on the number you see on your caller I.D". Did not call back.

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- Silverdale, WA, USA • Sep 17, 2024
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Voicemail left referring to Spectrum removing a 40% discount on a monthly bill and asking me to call back to verify

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- Willoughby, OH, USA • Sep 11, 2024
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I received a phone call today stating they were from Spectrum and my 40% discount has being canceled. If I want it reinstated to call 202-341-5975 which I did. They would reduce my payment to $138.00 a month for 3 years if I paid $552 for 4 months and then in February of 2025 the $138.00 would take place. They had my charge card and billed me for $552.

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- Waipahu, HI, USA • Sep 11, 2024
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I called the number that came up as spectrum online as I do every month. They had my exact payment that I needed to make and everything about my account.

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- Solon, OH, USA • Sep 09, 2024
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I looked up the number for Spectrum on my phone to try and lower my bill. I found the number 771-772-0146 and followed the prompts to billing. The rep had a slight accent and said he could lower my bill by $100 per month. He said that Spectrum was running a promotion with Target and I would have to do something today to get the deal. I was told to get 2 Target gift cards for $200 each at Walmart or Giant Eagle. I was instructed to call him by 4:00 today with the gift card numbers. His name is Ron Hills and his number is 888-556-0056, extension 761 in billing. I would then not have to pay Spectrum until February of 2025 and then only pay $95.00 per month. It seemed too good to be true so I called BBB.

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- Wickliffe, OH, USA • Aug 20, 2024
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I received a text on August 8 stating Spectrum had a 40% reduction in my monthly bill. My bill would be $25.00 a month for 4 years. They wanted 2 years of payment up front which is $600. I didn't pay this and called Spectrum and they said it was a scam.

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- Bend, OR, USA • Aug 20, 2024
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I got voicemail that was transcribed as, "Spectrum is removing the 40 % discount offer on your monthly bill to reactivate this offer right now. Please call back on the number you see on your caller ID thank you..." I did not call the number back but googled the wording and found this site to report it.

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- Pocatello, ID, USA • Aug 13, 2024
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Voice bot claiming to be from Spectrum called and left a message on my voice mail. I did -not- call them back. I'm not even a customer of Spectrum. I also looked up the number and it didn't show as being an official number of Spectrum. If was truly from customer service it would be an 800 number and it was not.

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- Lima, OH, USA • Jul 22, 2024
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Was told that my promotional offer was ending however call us and we can get you another one. They offered me better Internet for $35 a month if I paid for 12 months in advance and used to target gift cards for $210 a piece. Call spectrum to verify the information they even used my Visa card that was on record with spectrum to authorize a $4.99 fee. Very convincing until the gift card payment came up and they offered a locked in rate for four years which was very unusual as well.

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- North Bend, OR, USA • Jul 11, 2024
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I called spectrum to have my service cancelled and the representative on the phone told me if I want to cancel my service he will have to charge me one hundred dollars. There’s no contract, no statement, or the representative mentioned that when I first got service from them if I cancelled it will cost me one hundred dollars. Again the representative mentioned if I pay that same day that I talked to him he said he will give me a discount i will just have to pay $70.00 dollars. I told him I’m gonna have to talk to someone about that because I never heard such thing as getting penalized for canceling service from a company. So I went to the spectrum store to cancel service the representative at the store told me there’s no charge for cancellation.

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- Chicopee, MA, USA • Jul 08, 2024
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Tried to sell me a discounted rate on my spectrum account. Wanted me to get a $480.00 Target card. When I refused I was told it would cost me $250.00 to reactivate account. I asked to speak with a supervisor. Someone else came on the phone. He actually told me to shut-up and listen to him. I said ok I will shut up and just hung up the phone. The voicemail I originally received was a Charleston,SC #843-823-8582. They had valid information about my spectrum account. Almost had me until I was told to get a Target Card.

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- Ocean Park, WA, USA • Jul 05, 2024
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Told me to take advantage of a 40% discount i needed to purchase a Target gift card for $300.00. That's when i knew i was being scammed

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- Butte, MT, USA • Jul 05, 2024
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I called in to make mthly payment on home cable,internet and phone. Paying mobile payment. Gave my debt card money taken out of bank account did not go to spectrum.

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- Lewisville, TX, USA • Jul 02, 2024
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Scam started soon after November 7,2022 when I moved into Evergreen in Lewisville Seniors Apartments. First they started using my internet connection. Then they took over a lot of my accounts by using my phone number and email address. They attacked themselves to my bank account and after over 22years of using BOA bank they spoiled my relationship with bank no matter how many times I changed my account number. They were rerouting my calls and I thought I was talking to bank. It got so bad until I had to go inside bank so that I could be authenticated. They have collected to much private information from me about my credit cards account, PayPal account was ruined after 30+years. They applied for various loans in my name. I had to lock all 3 profiles my credit score is lower then ever. I complained to Spectrum headquarters. I had to buy over 4 phones that I couldn’t afford thankfully for family. They was able to get into IPhone 15 plus because someone at Spectrum kept giving or selling my information. They always get the model of my phone and the Im or serial numbers and change my settings and listen to every single conversation that I have and are still listening, tracking me removing pictures even some of my deceased Son that I cherish. Even when my Son home was sold through probate court they removed pictures that I was saving for his only son. My life is miserable daily and this is affecting me in a negative way. I can’t even go online and complete the business about my medicare because they are tracking me. They save files about my family members information and make fake calls to them and send fake emails. I don’t want this stress to affect my health in a negative way. Who knows if other senior tenants are being targeted and they don’t know. No one in the world deserves to go through what I’m dealing with. I reported to Apple headquarters, but every time I say where I live I hear things like you leave in old folks home and maybe you should get a government flip phone. What a negative insult. Senior citizens deserve to be treated respectfully and listen to.

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- Honolulu, HI, USA • Jun 22, 2024
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"Spectrum Action Required: Problem with Your Recent Monthly Payment - Service Ending Soon #Ref:57118"

Didn’t respond or click any links in the email, since that would expose my personal confidential info.

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- Honolulu, HI, USA • Jun 22, 2024
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"Spectrum We were unable to process your monthly payment using the card on file. Please update your payment method..."

Didn’t respond or click any links in the email, since that would expose my personal confidential info.

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- Chicago, IL, USA • Jun 14, 2024
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They left a voicemail saying: "Dear customer this voicemail is to inform you that spectrum is removing the 40% discount offer on your monthly bill to reactivate this offer right now please call back on the number you see on your caller ID thank you."

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