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Spectrum Impostor

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Spectrum Impostor Reports & Reviews (52)

- Lexington, SC, USA • Feb 22, 2024
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I rec'd a vm from Spectrum stating I qualified for a savings on my bill, I ret'd the call b/c I was wanting to switch to Spectrum Mobile b/c I had seen commercials about 1 line free with home internet service and I already had home internet service with Spectrum. The caller stated I was eligible for an internet discount and a cell phone discount but had to pay up front for 2 years over 2600 for both to get the discount. I was told it was sponsored by Target and I needed to pay with 7 Target gift cards at $384 each. At that time, I said no, I wasn't going to do it and ended the call. I called the number for spectrum 833-224-6603 and asked if this was legit and they said it was a scam and they were aware of the Target scam and not to send any money or gift cards.

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- Shepherdsville, KY, USA • Feb 08, 2024
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A woman claiming to be a Spectrum rep. called with an offer to reduce monthly billing by 50 percent if we called 844-987-1966. This "deal" was offered as a Target/Spectrum promotion and included a 50 percent credit to our past bill. They knew our bill amount exactly and sure enough there was a credit added to our account 5 days before the call. They sent an invoice to the email account associated with our Spectrum account. We don't know how they obtained this very specific information.

We called Spectrum customer service and verified the 50 percent credit electronically added to the account. They even encouraged us to call the real Spectrum customer service number to verify the credit. So thinking this must be a good offer we proceeded with the process of buying Target gift cards. You can guess the rest.

Please, please, please run the other way if anyone asks you to pay for something with gift cards. This was an expensive $1400 lesson.

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- Marshallville, OH, USA • Feb 05, 2024
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I got a call from men from India calling to say if I would buy two $250 Target gift cards from five different stores, then they will pay the balance of my bill, and I will only have to pay $50 a month for 10 months.

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- Bradenton, FL, USA • Jan 10, 2024
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First, the phone number I listed was where a voicemail came from to my cell phone, claiming to be Spectrum Services, offering to lower my monthly bill by 50%. They left a number to call back, 833-617-0749, "from 8 AM to 5 PM Pacific Standard Time." I had received this message one or two times previously and not called it. However, I have been disappointed with my service and bill with Spectrum. So, I decided to call them and see what the offer was. There was absolutely no indication that this was not Spectrum. The phone system had number choices to press. It said it was Spectrum Customer Service. And even had pleasant hold music. It was very professionally done. The "agent" who came on the line was polite and seemingly helpful. He was male and had an Indian/Pakistani/Middle Eastern accent. He said they would lower my bill to $88 per month for three years if I would pay the first six months upfront. I feel like I have been overpaying for our Spectrum service. So this was a very appealing option. It was what was necessary to pay the upfront, six months when I did not catch on. The man said the promotion was being done in conjunction with Target stores. I had not heard about a scam of this type and did not feel concerned. They gave me several stores where I could purchase two Target gift cards totaling a combined amount of $528, which would cover six months of service, and have no payment for six months. The man also offered a $75 gift card for completing the process within twelve hours. Then they got even more intricate by offering a courtesy payment to my Spectrum account for the current month. He told me to log in and see that it was paid, and it was. My unpaid monthly balance went to $0. So they accessed my actual Spectrum account and made a payment. I was later told by the Spectrum customer service call center that it appeared the payment was done with my own credit card, and I think they will have to explain how they allowed this to happen. He gave me a "billing department" number to call back...(855) 524-3880.

So, I went to the nearest Walgreens store and purchased two Target gift cards, one with $300 and one with $228, as was instructed. I called them the next day and as I mentioned before, their phone system sounded completely professional and businesslike, representing Spectrum. I gave them the numbers off of the two Target gift cards (which they confirmed was two cards). I was told "congratulations, your payment went through and you have your promotional offer."

I would have never known until the next month's billing cycle and I called Spectrum, but they were greedy and tried to "double-dip" me. I received a text message saying there was a problem with my payment and to call Spectrum billing at (800) 738-6089, or (855) 672-9901. Then a different man (same type of accent) had a much worse attitude, saying Target had ended all their gift card agreements with Walgreens, and while they would refund me the original payment, I needed to go out and repeat the process with other gift cards. Of course, I said that I would need the refund before doing that again and the guy got extremely rude and abusive, which was his ultimate mistake. Instead of arguing with him, I hung up and collected myself, realizing what was happening.

I then brought all the information I had written down and drove to the local Spectrum store and asked a customer service representative if they knew of the Target promotion. She immediately said it was fraud, handed me a business card with a number to call and recommended contacting the BBB.

I hope this information will help your organization in some way, hopefully help prevent others from falling for it, and maybe even help stop this and track down the perpetrators.

Please contact me with any questions or need for further information.

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- Canton, NC, USA • Jan 02, 2024
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A lady called me from a Waynesville number and claimed to be with Spectrum Customer Services. She asked me if I was happy with my service which I replied “Yes ma’am.” She then asked me if I was happy with my bill and I replied the same thing. She then proceeded to reply”Perfect” and hung up. When I attempted to call the number back, I received automated response of “This number is no longer in service.” I knew then I had been scam called.

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- Canton, OH, USA
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I was contacted by a phone number +1 (303) 584-0392. The voicemail transcribed is exactly this. “ Hi there this is to inform you that spectrum has applied a 50 % discount on your monthly bill to keep this offer active. Please call back at. 8 4 4 7 0 9 7 3 2 6 From 8 AM to 5 PM Pacific standard time thank you and have a great day…”

I called the number and they explained that if I pay $600 or six months of my spectrum cable bill in advance , I would receive a 50% discount over a two-year period . The stipulation was that I had to pay the $600 with target gift cards as this was a joint promotion with target and spectrum. They also said that I would get a $75 prepaid Visa card for joining the promotion that would be overnighted to me. Once I went and purchased the gift cards, stupidly, I was told to call the number 888-705-2243 and give them the confirmation number of “SPT19462“ when you call the 8887052243 recording and prompts are almost identical in my opinion to what you would hear when you actually call spectrum.

The next day, when I did not receive a confirmation text as they told me I would, after confirming the deal, and that the gift cards were good, I I called back to see where it was, where they reported to me that there was a problem with the $600 target gift cards , that they were no good and it was an issue with Walgreens where I purchased them . They proceeded to tell me that I needed to go to a different location other than Walgreens and purchase two more gift cards

at which time they would send me a $700 gift card to compensate. When I said this sounds ridiculous and why won’t you just instead of sending me $700 just apply that amount to the promotion so that I am good for two years . at which point the gentleman on the phone said that that wasn’t possible and the other option I had was to take it up with the Better Business Bureau and I was essentially out of luck. I told them and not so many words what they could do with their promotion and immediately went to a spectrum store as they told me that I would have my services canceled. Spectrum store verified that this was a scam.

We called target and they confirmed that they don’t have any deal with spectrum. The 2 -$300 gift cards were used and I was scammed.

I am a business owner and I’m very very in tune with how horrible people are in this world. This is one of the most real scams I have ever witnessed. If they got me they’re probably getting thousands more. They were foreign, but I can’t tell you from what country. They sounded possibly Indian.

I was sent a text from 440 363 1605

Stating exactly this:

“ Your refund and promotion are getting canceled. Your services would be canceled with $1000 fine. Call 1(833) 690-2098 for any assistance.

Regards,

Spectrum”

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- Astoria, NY, USA
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I was looking to cancel internet service from Spectrum and I call a number I found on google search. Looks like the customer service number was for a fraudulent company that pretended to be Spectrum. I provided all my personal information including address phone number date of birth and SSN to verify the account. I also provided my credit card information and they wanted to charge me $50 for the cancellation. I realized it was a fraudulent company since I called again to spectrum to the correct number and I was told that I never talked to Spectrum based on her records and that they do not charge any fee to cancel the service.

I already submit the form but I am doing again since I have two numbers from the same fraudulent company

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- Astoria, NY, USA
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I was trying to cancel internet service from Spectrum. I google for a customer service number and I call the number from google search. But looks like the number was not for spectrum. The number I called pretended to be Spectrum. I was asked personal information to identify my account including social security which I provided. Then I was asked to pay $50 for cancelation which was charge to my credit card. I later find out the the number was not for spectrum since I call gain but to the real number from the bill. I was inform that Spectrum does not charge for cancelation. I immediately stop any charges to my credit card.

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- Evansville, IN, USA
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I got a call from the number provided with a recording of a lady stating that Spectrum has applied a credit of 50% to my account and that I need to contact back for it to stay active I needed to call this number 844-212-03038. It was stated that I needed to contact back from 8 am -5 pm PST. I contacted the legit company and confirmed that it was a scam.

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- Saratoga Springs, NY, USA
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I live in Saratoga Springs, NY. Last Monday, Nov 20th, my cable was acting up so I googled a customer service phone number for my cable provider - Spectrum. What I didn't realize at the time, I selected a phony phone number in between legitimate Spectrum links. The individual I spoke to indicated the auto pay system was down and they would provide me a discount with my paying now. I foolishly provided my credit card info. But after I hung up, it didn't sit right with me. I called Spectrum back (a different number this time) to verify that I did, in fact, speak with a legitimate rep. They confirmed it WAS NOT them and there was no credit on my account. I immediately notified my bank that there was a fraudulent charge on my bank account for $210. I thought that was the end of it; however, today I received a call from a guy at 347-774-3794 asking why I denied the charge, didn't they help me resolve my problem, get me a discount. I told him to stop, it was fraudulent activity and I was hanging up.

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- Dothan, AL, USA
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Unsolicited call using fake phone numbers. Claims to be representative from Spectrum with 50% off offer. Atlanta, GA area.

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- Ballston Spa, NY, USA
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I received a phone call and they left a message.Stated, "We are calling to inform you that spectrum has applied a 50% discount on your monthly bill. To keep this offer active, pelase call 1-866-408-6401. I called. They asked for my phone number for account. Stated I was up to date and I qualified for discount. I asked why the phone number was different from the regular spectrum number and they said because it was from the propmotions department. They then reinterated that I qualified for the discount on my serices so I asked what services I had already to test them. They replied internet and TV, which was correct (but good guess). I then said, well then how long do I have to decide? They responded within 24 hours. Clearly there were several red flags. I stated I would call back as I intended to call spectrum. They tried to press me and started to say all you need to pay is $680 now and then $76 a month. I laughed out loud and said, "and there it is. This is a scam." I would hope giving my phone number isn't an issue. They called that number so I would think they had it anyways. Yet it was likely a robocaller. Very frustrating.

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- Pine Bush, NY, USA
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I received a Message stating that Spectrum w[censored]ding a 50% discount on my account and to claim it by calling 866-344-1634.

I reported it to Spectrum Services. They had no such offer.

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- Calhoun, LA, USA
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I receive and call from this number 425-821-3467 asking me to call this number back (888) 440-6220 about a spectrum balance which I don’t have a spectrum account. “ “Hi there this is to inform you that spectrum has applied a 50% discount on your monthly bill to keep this offer active please call back at 888-440-6220 from 8 AM to 5 PM Pacific standard time thank you and have a great day…”

When I called to see why I have been receiving messages I was told just to give him $600. I then proceed to tell him why are you calling with a message saying spectrum but now asking for money for what? I ask to remove my number and that I will be reporting this to the better business bureau. He was persistent as if he didn’t care.

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- Gainesville, GA, USA
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Asked me if my Spectrum acct was attached to my phone number which they recited and had me answer ‘YES’ then said they would transfer me and promptly they hung up. They obviously just wanted my yes response.

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- Elizabeth City, NC, USA
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Posed as Spectrum, 2 year promotion at half off. Six months to be paid up front.

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- Valdese, NC, USA
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Said would lower bill if given debit card number and then got social security number and drivers license number she called spectrum after and they said they don’t make calls and ask for that information

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- Reno, NV, USA
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Scammer asked if I was doing a survey and asked if I was happy with my Spectrum service. I responded “yes” and they hung up. Caller was a male with an India accent. Call back line was out of service.

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- Reno, NV, USA
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Was called with a promise of 50% off my bill and to just call 877)211-0054. When i called they had the spectrum voice machine and asked for my personal info. I just kept pressing “0” to avoid the voice operated machine. When i got to the rep he asked me for my name and how much my bill was. Then hung up. I contacted spectrum they do not have this number at all in their system.

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- Belle Rose, LA, USA
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Scammer offered a 50% reduction in my internet/tv bill for two years. I had to pay the first six months in advance in order to be qualified. $690. He said he would cancel my current monthly bill and apply my $690 for the next six months. Also, I could pay by either a Target credit card or Target gift cards because Target was sponsoring this promotion. And if I paid in the next three hours he would send me a $100 Visa gift card. I called Spectrum to report this and they verified it was fraud and that someone actually paid my $228.26 bill with another checking account number but my Spectrum account number. I called my bank to verify my checking account wasn’t compromised, and it wasn’t. I also reported to the sheriff’s office.

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