TD Canada Trust Reports & Reviews (4)
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SCAMPULSE
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SCAMPULSE
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Reported details
As an Overdraft Protection customer, you already know that Overdraft Protection is a convenient and reliable way to help manage your day-to-day finances. We are reminding you that a payment is required to be made against the above mentioned account in order to prevent any collection efforts from taking place. Payments may be made by deposit or transfer to your account through Green Machine*ABM, EasyLineTM telephone banking, EasyWeb TM Internet banking, or at any TD Canada Trust Branch. If a payment has already been made, no action is required at this time. Thank you for your attention to this matter,
TD Canada Trust
1-866-228-8883
While I have an account with TD, I switched to another bank two years ago, as my main bank, and haven't used TD Bank, so I couldn't understand why I would get a letter from them saying I was in overdraft, and basically to pay it now as per above.
I called the above number 1-866-228-8883 and immediately it said "You have won a free medical alert system, and to Press 1 to accept, and 2 to decline. I pressed 1, and a woman came on, and thanked me for accepting the free medical alert system, and asked if I know what it was and I advised her I did, as my mother had one before she passed. She continued to tell about it, and suddenly she was mentioning money. I stopped her there and said "it said it was free", and she said the equipment is but, (and that is where I stopped her again and said I am not interested and hung up. I called the phone number again, intending to press 2 to decline. When I pressed 2, it said "this number is out of service and for the correct number I would have to pay $3.00.
I hung up, and got TD Customer Service phone number on line. The banking agent advised me that the letter seem suspicious and put me through to their "Fraud Dept.". I gave him the same information as above, along with the phone number I had called. He wanted to know if I gave them any banking information, which I said no to, and he advised that was good, and if anything showed up on my account I would not have to pay for since I reported it and gave them no banking information. I did mention to him they obviously did have information on me, as they used partially my account number in the letter. (At the same time maybe it wasn't my account, as I can't even remember what it is).
I since called back the same phone number, and it now says the number has been changed, and for $3.00 for the correct number, press 1. I didn't take it any further and hung up. I did phone again, and while it said the number has changed, it was now $3.88 cents for the correct number. It appears it is a little different each time I called.
I'm assuming that the phone number that I am dialing from is set up to be recognized by the scammers, and therefore rejected.
It is asked below "Did the scammer attempt to take money". I had to mark that as "NO", but if I hadn't hung up, I'm sure that would have happened.
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The scammer did not give an email address, but I couldn't pass it to go on reporting unless I put something in. You need to change that, as not all scammer use email as a means of scamming, as in this particular scam.
Reported details
I don't want any part of this and It is criminal to make any claim to be some one I am not.
Reported details