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Tech Support Scam

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Tech Support Scam Reports & Reviews (100)

- Brooklyn, NY, USA
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Shane Johnson from Envision Securities, a firewall company, claimed I had viruses needing to be cleaned up and took control of my computer. After working on it, he said it was cleaned and that I should check my online banking while online with me. He got my User ID and my Password. I notified the bank and they froze my account. A technician cleaned my computer and I changed my PW yesterday 11/6/23. There was another PW in Password Manager that was not mine. I logged in again and that fraudulent PW was still there. I was able to get into my account from it. I deleted it from PW manager. I am not sure how much money was stolen from me at this time.

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- Newtown, PA, USA
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They offered a data repair service which was recommended through HP and Microsoft. Initially it was fixed fot 300, then they called to do a recheck and said the extended service would be 1100. Now they wanted more money to fix it again but backed off when i said i would call a lawyer

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- Roanoke, VA, USA
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Said I was due a refund and tried to get my banking info to give me the refund. When I wouldn’t give that they asked me to log into my banking account while they were logged onto my computer

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- Laramie, WY, USA
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A message appeared on the computer stating my computer was compromised from a virus with a number disguised as a Microsoft number. They stated that my computer had been hacked but they could fix it for free. After remotely accessing my computer and “fixing” it 5 hours later they stated I needed to update my SSL certificate and I needed to update it with a check. Realizing this was for web owners I stated I would call them back in the morning. They then stated they would shut down my computer unless I paid them for their work. I immediately shut off my computer and shut off my internet. I tried calling all their numbers back but got messages that they could not be reached.

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- Philadelphia, PA, USA
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They was supposed to help me with transferring peacock to my tv.

Instead they asked me for my personal information said that I had a refund owed to me.

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- Omaha, NE, USA
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Was calling internet provider about wi-fi signal on work desktop computer signing company phone on. Called number that was written down as contact phone number to the internet provider and when representative answered explained twice to them that was calling about internet signal with the cable company the representative continues to ask name dob address. After taking my information they were asked about why service was off and phone was onthey hung up. Waited a few minutes and found cable bi

Wasnt advised by the representative they weren't the company that was identified when calling about internet router failing and lighting phone on the desk top. Re-explained the issue and said the reason and purpose for the call. Was foreign talking representative.

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- Kensington, MD, USA
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I found my printer unresponsive, called the current IPsupport security co I had used last year and I was told it was a virus affecting my network and printer. I believed them but I think they were taking advantage of my inexperience & age. they supposedly had to replace "drivers" added i cloud storage without explaining why and how much it would cost. I think they provided the virus to get my money and then fixed the problem. the virus should not have been there if they had been monitoring since I paid last year for that service. I paid the 1st installment but spoke with my intelligent daughter and she advised what she could find thru better business bureau and scampulse that they were a fraudulent co and advised me to contact my bank, which I did-they researched through their fraud unit and said it was fraud and put the check/money back into my account , closed the account and opened me another account. I feel they are untrustworthy. I cannot find a website business listing for them. I have blocked their calls .

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- Brooklyn, NY, USA
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Date of the Incident: Sunday, September 3, 2023

I was using my laptop computer when I got several pop-up alert messages from Microsoft emphasizing that the computer has been exposed to corruption. There was also a message specifying not to close the pop-ups or to turn off the computer but to call the number posted on the screen. I spoke with a Technician Name - Trend Merchant. This technician sounded very convincing. He asked for my specific age because I sounded very young. He explained to me that the company he works for is contracted to fix technical issues like mine. He explained that the reason my computer was corrupted by scammers is that my network protection coverage expired. He said my network with which I'm accessing the Wi-fi is corrupted. He accessed my computer and showed me a list of foreign hackers and presented me with the charge to fix the technical issues on my computer. The technician also referred me to a female representative to discuss I reluctantly accessed my bank website, logged in and went to 'bill pay' to process the technical order with the technician. I never used the 'Bill Pay' feature through my bank before. He stated that he needs to input the information to process the bill pay invoice. He needed to receive the confirmation number for the company's records. After the order was processed, he went into my email and sent an email to me with the following message: * ***** ***** authorized the payment of $435.00 USD from my bill payment towards the Ultimate store & opted for the services.

My issues have been resolved and I am satisfied with the services

Thanks & Regards

Sonia Adams

The email was done so quickly that I didn't get to question him about it before hand. The technician transferred me to a man name Peter to complete the process of correcting the tech issues in my computer.

Peter and Trend Merchant used the notepad to input the following notes:

Support Id :- G72268

Support Number :- 1-518-641-1333 / 1-315-757-0469 (10:30am - 7:30pm EST)

Company Name :- Quick Help 24*7

EMAIL :- [email protected]

Website :- Quickhelp24-7.com

Services :- Fix+1 Year Security+Technical Support+All Devices

Merchant Name :- Ultimate store

Amount :- $435.00 USD

Mode :- Bill Pay

Technician Name - Trend Merchant

After the transaction was completed and the technical issues were completed, I received an email notification that the email that Trend Merchant sent through me email wasn't delivered. I checked the website, and I received a message stating the website status is risky. I eventually logged into my banking account and deleted the Bill Pay transaction.

Monday, September 4, 2023

The company attempted to contact me via telephone, but I declined the call and blocked their number on my cellphone. The number is 254-294-5623 (Texas). I also received an email requesting feedback, which I didn’t reply to.

Tuesday, September 4, 2023 – Wednesday, September 5, 2023

A technical support agent contacted me by telephone and left a voice message requesting feedback about my computer service. I didn’t call back.

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The saleslady acted very suspiciously, gave very little information, sent no receipt & no email followup. I had no problems with my MacBook Pro prior to its being locked by this company, Connected-pros. This sale of $199.90 is pending and I have disputed it at my bank. They took control of my MacBook Pro and downloaded and left software on it.

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Took control of my computer. Locked me out then asked me to go to target or Walmart to buy gift cards.

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I had viruses and malware on my computer and they said they could fix it for me, they than got on my computer changed alot of stuff including taking my computer out of S mode. They than put on my screen stating that I was doing illegal stuff on my computer and needed me to check all my credit cards and bank accounts on the screen to see who has been using my cards and they said to use the one wtih the most money. I than started questioning them as I did use one card with the least amount and than got out of it right away. They than started to threating me about illegal activity and the said I was doing porn and child porn and other illegal activity, they even put porn pictures up on my screen to show me and now I am utterly traumatized by these scammers so I said I was going to call the police and I was going to call the main office of microsoft and talk to them. I finally looked up their number and it didnt even give me a website so I knew at that point I was being scammed They hung up on me so I called back and got a different person and was told the same thing and this time I hung up and googled Microsoft and called that number. Than I got someone actually working for microsoft to verify I was being scammed. The first person I talked to she said her name was Luna Martin and gave me her reference number #Ms110392 and a FCC (federal communications commisions #FCC199326. The other person I talked to wouldnt give me any information but kept telling me I was in illegal trouble and needed to pay $379.00 to fix my computer. This has been the worst experience I have ever had with a computer.

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I have used Webroot antivirus for years with no problems. I purchased a new computer and wanted to transfer my Webroot subscription to it. I added the code to my new computer and then tried to access My Account through Webroot but was not able to do so. After I entered my info, it said it was not valid. Then, I immediately got a call from 805-669-3501. The call came about the same time I questioned if this was even Webroot. As a result, I told the guy I didn't need his help right now and hung up.

I then tried calling what I think was the correct Webroot number and was told that they did show my information but under a different email address. I believe I tried entering that information but a password reset never came through.

I then called Best Buy's Geek Squad and made an appointment for the next morning. That rep's attempts to also failed after trying all of my email addresses, so we called Webroot's 866#. The Webroot representative was very helpful and confirmed that my account was still connected to the email address I had been given the day before over the phone. He sent several password reset emails, but none came through. We asked him to change the email address on my account. He did so and tried sending more password reset messages but none came through. He then said that sometimes it takes up to 24 hours for them to come through. As a result, I decided to just wait.

By the time I got home from Best Buy, an email had come through to the original account. I decided to wait to see if one would come through to my other updated email address. 24 hours later I had not received any more emails from them, so I clicked on the link on the email I did receive. I was still not able to get in, but my attempt to do so generated a call from someone at an 806 area code.

This guy pretended to be with Webroot. I thought his voice sounded like the agent I had spoken with the day before, so I said his name and he indicated that I was him. (I really don't know if it was or not at this point.) Later, he claimed to be with a company that he said worked closely with Webroot. He said he could tell from his end that there were issues with my computer that needed to be addressed. Normally I would never have given him any information or access to my computer, but I thought this was legitimate as his call was in response to an email I believed to have been from Webroot.

He pulled up what looked like a directory of codes showing supposed active connections to my computer. He said one was in NY and another I believe he claimed was overseas. He also pulled up a long list of files that he claimed to be from porn sites that someone had downloaded to my computer. He said he could help me and would give me the information. Looking back on it now, I find it interesting that he never did speak the prices out loud but typed them on my computer. He said it would be $199.99 just to remove the files and then $299 to include protection for a year or two, $399 for an extra year of protection and $499 for a lifetime protection including a lifetime Webroot subscription.

I muted my phone and went to talk to my husband about it. You said to do whatever I thought to ensure our protection.

Anyway, I unfortunately told him I would go with the lifetime plan and even ended up giving the guy our router ID and Mac number, thinking that this would protect us.

The guy I talked to said he had changed the Webroot account information on my computer, and even though it now showed 200+ days, my initial subscription would expire on Oct 6 but they would extend it annually.

It wasn't until a day later when I realized that all of this seemed suspect and that I really needed to check on this further to verify that it was legitimate.

I called the 866# for Webroot on 8/11/23. The gal I spoke with said that they are not affiliated with any other companies and their only website address is webroot.com. (The website link that had been on the email I had received two days prior and prompted the call from the apparent scammers was webrooranywhere.com.) She said there was a record of me talking to the initial rep on 8/9, but she did not have any notes of anything up until the time I called her. She also said that they are in no way affiliated with Helpful Consultants. I gave her the new Webroot account number that I had been given, and she gave me the name of the guy it was assigned to. It is someone I don't know and I'm guessing probably doesn't even exist. She recommended that I immediately turn my computer off, contact my internet provider to get a new router, and have a system restore done on my computer.

I immediately unplugged my internet router and took it to my provider and exchanged it for a new one. I then called Best Buy to make an appointment for the next morning with the Geek Squad. That Geek Squad tech opened my computer and pulled up 330+ (339?) files that these guys had downloaded to my computer the day before. He removed all the files and everything suspicious that was attached to my computer. I also had him remove Webroot.

Yesterday, 8/12, I went to Best Buy and had another Geek Squad agent double-checked my computer and installed Norton AntiVirus on it. I also left my husband's laptop with them so they could remove any corrupt files from that or do a system restore if necessary.

I did contact my bank's fraud department on 8/11 to report this and said I would be disputing at least all but $199 the charges - but the whole thing if the files were on my computer. I called back yesterday to give them an update and told them I am disputing all charges as this is most certainly a scam and they actually downloaded files to my laptop.

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India in dialact. I don't believe they were based in US. Trying to say I need to pay for a firewall security to make my router work

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Got an email with an invoice for $443. I called the number provided to me and they wanted me to log into my computer to cancel this service. I refused and hung up.

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Got emails

Want to clean my iPhone

[email protected]

I did not open it to find out more information

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While searching the internet for information, my laptop gave a very loud warning that suspicious trojan malware had been received from a corrupt/infected website. Initially, I thought it was a warning from Microsoft, but was unable to shut down and restart the laptop unless the phone number on the screen was called. The screen gave a warning the laptop would be disabled if I shut it down. I called the number on the screen where an employee immediately asked for access to my laptop to see what had happened. Before service could continue, I was given options of service plans to add 'security' to the laptop.

For whatever reason, my personal credit card was declined. I used the business credit card instead. Before the call ended on Saturday afternoon, June 24th, 2023, I was told I would be receiving a call Monday morning, June 26th to see if there were any problems.

On Sunday afternoon, June 25th, I received a call from my credit card company reporting suspicious fraud. I explained the card had been denied, and used a different credit card.

Monday morning, June 26th, the scheduled call didn't take place until two hours after the scheduled time. I was informed the security that had been added wasn't effective, and that a refund would need to be issued. BUT, it couldn't be removed from the credit card that had been used, that they wanted bank information to send it to the account directly. When I explained the card used is a business credit card, they wanted access to another credit card or bank account. I declined to give them any additional information.

They will be calling back Tuesday morning, June 27th to schedule the 'refund'. I'm rather skeptical of this since it sounds suspicious they can't remove the charge from the credit card.

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- Harrisburg, PA, USA
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Software technician was impersonating a person from a legitimate company. Took control of my laptop using AnyDesk software and said you now have unlimited updates and free technical support on product. He was not authorized to do so-it was a scam.

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- Lafayette, LA, USA
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Rcv'd email from an email claiming to be Geeksquad LLC sending an invoice to renew services. We called the number in the email, who accesses our bank account and manipulates the screen to make it look like the credited too much money. They they ask us to go to the bank to send their money back to the following:

Blue Ridge Bank

Account Number: 8761255859

Routing Number: 051402372

I immediately went to the bank, locked the accounts, and opened new ones. I did not send money to the alleged business.

Account Name: MatrixCommerce Connections, Inc

Bank Address: 1 East Market Street, Matinsville, Virginia 24112

Account Holder's Address: 117 South Lexington Street, Harrisonville, MO, 64701

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- Conshohocken, PA, USA
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My Facebook account was hacked. I did chrome to ask how can i get Facebook back.

Ask tech.com came up. I was not thinking when they did it thru bitcoin and took my money. I tried 3 times to contact them, they answered then after a little bit of time they just hung up. I filed fraudulent charges with my bank and gave them the phone number.

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- Brandon, FL, USA
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I got internet big warning message that my computer will not work, and to not shut down my computer or all info on my computer will be lost. Message said call Microsoft at this number which I wrote down 1-888-237-8072. I called that number and person said this was Microsoft and would help me fix this warning problem about my not working computer. Of course I now know this was not a Mircosoft number, but someone who wanted to scam me. They said we need to take over my computer to check this out. I thought it was Microsoft, so I let them do it. The person said I was being hacked from China and if I paid $399 to this company Devine Mart they would fix the problem and that this is a life time security fee. They wanted for me to mail them a check for $399 and make it out to Devein Mart 3135 1st Ave North Suite 11104 St Petersburg, Florida. I said I will mail it the next day, so they told me they would fix my computer problem. They had access to my computer and put some files on my computer and they said this would fix the problem. After thinking about the fact they never sent an e-mail to me about me using their Tech Help service, I checked on this Devine Mart company and found out it was a big scam company. So was the QuickHelp24/7.com tech website. Of course I did not send the check. But I learned to use from reading other people who have been scamed by Devine Mart to use malwarebytes to check out files they have put on my computer. After the malwarebytes scan, I found out the files they put on my computer was a malware virus to access my password and user name. This scan deleted the malware virus so it`s not on my computer. Now I getting calls all the time from this scam company if my computer is good now. I now know they put in these bad malware files to rob me of my info and steal my bank account money. Please check on Devine Mart and QuickHelp24/7.com because these are not real business to help people.

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Tech Support Scam Contacts

Phone:
+1 (412) 376-7533 0 0
+1 (703) 480-7885 0 0
+1 (877) 297-2205 0 0
+1 (855) 991-3099 0 0
+1 (866) 216-1072 0 0
+1 (888) 406-9087 0 0
+1 (856) 492-1494 0 0
+1 (855) 803-8392 0 0
+1 (855) 222-2316 0 0

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