Terry's Florist Reports & Reviews

Terry's Florist Reports & Reviews (97)

I contacted Terry's Florist in Baraboo, Wisconsin to make a delivery for four miles from downtown. I charged 49.00 to my credit card, thinking it was a local delivery from a local florist. When the letter came back. they charged me another 17.00 in a service fee. I told them to cancel the order and they did not. If I would have known about the service fee upfront, I would never had ordered the flowers. L. P.

Useful

A good friend lost 2 people close to her last week and I sent flowers to try to brighten her day. I thought I was ordering from a local company but that apparently was a lie, like everything else about this company. The flowers never arrived and while I've called twice and sent an email, I've not gotten any resolution. I'll have my credit card company try on their end. This company is a fraud, DO NOT USE!

Useful

We ordered flowers from Terry's Florist (never again) and they did not send the arrangement we ordered. We were not called to be made aware that they were out of what we wanted. So disappointing. To make matters worse they did not even care and blamed it on covid. Why ask a customer's phone number if you are not going to let them know you are out of a product. Very disappointing. Terrible customer service!

Useful

I ordered flowers for my daughter’s 40th birthday and I specifically asked and was told that Terry’s was a local shop in the city where my daughter lived. Her birthday came and went—no flowers. When I called to ask what happened, I was told that I had never placed an order, despite my husband receiving a confirmation email and receipt. Do not order from these people. I should have read more reviews before I ordered.

Useful

These people are scammers. My mom turned 80...No flowers...These people have sunken to a level below that of [censored]!

Useful

Ordered flowers to be delivered for my sister in law 60th birthday she never received them,9 phone Calls and have gotten no were. Scam...all the way,should of read the reviews

Useful

Terry’s Florist in Cave Creek Junction
Thief’s and Liars ! Beware !
I ordered an arraignment called, Purple Medley and paid for the deluxe arrangement for my Aunt who’s on Hospice, purple is her favorite color. Terrys website shows 12 beautiful roses and other purple flowers. NOT WHAT WAS DELIVERED OR EVEN CLOSE ! I called and they asked me too send pics and I did and they offered my $18 back of my $95 spend
I told them no and please resend my flowers the correct flowers ! Mike the supervisor started yelling and says NO and I’m only getting $18 back. I told him I’m going to write a bad review and he said go ahead ! And was screaming loudly at me ! AND HUNG UP ON ME . I WAS SCAMMED ! DO NOT ORDER FROM THEM UNLESS YOU WANT TO BE ROBBED
First picture is what I was supposed to get
Second picture is what we received, white orange, and a couple purple

Useful

Ordered a Peace and Harmony arrangement for a funeral out of state. Thought I was calling a local florist in that city and was told I'd get a email confirmation with an order number. The next day (day of the funeral) I still hadn't gotten an email confirmation and since there was no one that I could ask that had been to the service I called Terry's local number no answer (left a message) then called the 800 number. I requested the flowers be delivered by 11 am (CST) and was told that they were delivered at 12:32 PM. Will NEVER use them again.

Useful

Terry's Florist CANNOT BE TRUSTED TO SEND WHAT YOU ORDER! I thought Terry's was a local florist as they told me they were! I realized after I placed my order that Terry's is NOT A LOCAL FLORIST AT ALL! They sent my order to a local florist with no specific instructions..I ordered a deluxe peace lily in a white wicker basket with a purple / lavender bow..with a big purple butterfly...The peace lily that was sent to my niece's service had none of what I had ordered. All I can say is...it was the most pathetic peace lily for my 80.00 dollars! I will never ever do any more business with Terry's! They lie from the get go...THE COULD'NT CARE LESS ABOUT MAKING SURE A CUSTOMER GETS WHAT THEY ORDER! THEY HAVE THE WORST HORRIFIC CUSTOMER SERVICE EVER! If you want your floral order to be as you like it to be...DO NOT GO THRU TERRY'S FLORAL!

Useful

I ordered a plant that will sit on the floor. I ask them if they are in Silver City, New Mexico. They said yes and that they can deliver that day. It was a plant that sat on a table. They cheated the florist in Silver City by not giving them a delivery cost. This is unbelievable. They will not call me back. Plus i sent them a picture of the plant, that they ask for. Please do something to this company, so they cheat other customers..

Useful

I also ordered from Terrys Florist online before reading reviews and I received flowers tossed in a vase instead of a floral arrangement and was told about thier substitution policy and due to Covid they cannot get items needed to fill orders .

Useful

I ordered the “Exotic Grace” arrangement which had Bamboo, Birds of Paradise, Green Ti Leaves and Lilly’s which totaled over $110. What was delivered was completely different...Orchids...probably picked up from Costco or some other cheap store. Do not use this company. They work remotely then outsource to their “affiliates”. Your order will not be what you think you are ordering. I hope this review can help save someone else from being manipulated and deceived. I also will be reporting them to the BBB and FTC. For anyone reading this or for those who have a similar experience please write a review and let others know. Terry’s Florist needs to be exposed and taken out of business.

Useful

Sadly, I did not read the reviews on this cunning little company, Terry's Florist (https://terrysflorist.com/), before I placed a recent order. If I would have, I would not have been so ignorant and wasted $105 in business with the aforementioned deceitful Terry's Florist.

I also understood this florist to be a local shop. I ordered a specific arrangement that was supposed to have a lot of purple to it - flowers and vase. What was received by the recipient had no purple vase and barely a hint of purple in the arrangement. I immediately searched for Terry's Florist reviews and found that I had decidedly been scammed, suckered, bamboozled hard.

I didn't waste my time calling them because it sounded like that was a waste of time based on countless other reviews. I tried to dispute, but because this conniving little company has the proper verbiage in their contract, (which all of us suckers more than likely unknowingly agreed to when placing the order), that was quickly closed unfavorably. That verbiage is found under the "Substitutions" section of the terms.

Don't be brainless like me. If you read this, do yourself a favor, and go find another genuine florist from which to order. Because, Terry's Florist, is not it. (https://terrysflorist.com/)

Signed,
A Hoodwinked Fool

Useful

I ordered from this florist as they had a picture of a perfect standing arrangement for my MOM'S FUNERAL. The day of the funeral, they did not show up. I called to see if they were running late and Chris told me that they had not received the shipment of flowers I wanted, I became upset and he hung up on me. They never called me or offered another type of flower. I was so upset...it was my mom's funeral...we had no flowers. I called again on Monday and talked to the manager Michael as he basically stated that they had NO FLOWERS. how are they a flower shop. THEY ARE A SCAM! I became upset again and he hung up on me. This was the most horrible experience I could ever imagine. I asked how he would feel if it was his mother and his response was that his mother was already dead. HORRIBLE, INHUMAN COMPANY.

Useful

Much like the same reviews above, I thought I was ordering from a local West Chester, PA florist but now see I was scammed as others were. Spent just under $95 dollars for THE WORST flower arrangement ever that looked NOTHING like the picture on the website. Now that I know you cannot trust online florist sites, I will no longer order flowers this way.

Useful

I ordered an arrangement for a
funeral. I went online and found Terry's Florist. Their website makes them look "local". I personally called them, asked them about a specific arrangement and if they had the statue. They sounded so nice and said they had the statue. I paid $200. The arrangement was delivered. I was sent a thank you and a picture. I was never so embarrassed in my life. I could have done better at the dollar store. I called Terrys.. They sounded like a bunch of uneducated scammers. After maki g calls, me sending pictures, etc. I was told I got my money's worth therefore there was nothing they could do for me. They were rude, not willing to make it anywhere near the picture on their website, nor would they offer a refund. I called TeleFlora as they are part if the organization. I was told because I went to them directly over the phone and not thru online they could not help me. I was upset, this was a family funeral. I got online and found another florist "local". I called and explained my situation. She explained ed to me that Terry's Florist is a store front/broker business. They are probably in the middle of nowhere with a computer and telephone in a garage. They take your order, take your money and then they find a local shop and order for you. You get less than you ordered with them paying this company they found less money than you paid and they have pocketed the money. When the flowers are delivered, they dont have Terry's address anywhere. They have the address if the shop who made it. This makes the shop look bad be cause they only made what Terry asked them to and at a much lesser cost. They are a scam...do not use Terry's Florist! My pictures show what I ordered from their website and what they delivered...no where $200 worth and nowhere near what their picture showed. The first pic is what I got from Terry's. The other photos are what I had ordered, never got, but did get from the second florist I called in a panic...

Useful

My Email to Terrys Floral:

What I was promised, a Premium $95.23 Autumn Amore 8-9 stem multi color all roses bouquet, and what was delivered a $45 small 5 stem all red rose that looks like a valentine bouquet. Not even close for a Sympathy Bouquet for the bereaved. I'm so embarrassed that she received a lovers bouquet instead. And the price difference for the local Floral shop that you used, you told them it was a $45.00 bouquet. You cheated me, I paid $95.00. I talk to the store you used the day before and I didn't go through them because he said he only had red roses in stock. I was led to believe that your store was local and would be handling this order yourselves. But you sent the order to someone who really was local. And you didn't even check with him to make sure the order could be filled correctly like did? And you gave the wrong delivery address.

I feel so cheated and I just want to cry that that dear woman got a lovers bouquet instead of the sympathy bouquet that was promised for the passing of her husband of 66 years.

You responded with a lame excuse and your policy. I spent $95.23 and what she received was not a value based substitute Anna. I was cheated and embarrassed. You are not nice people to lie and cheat this way.

No need to reply. But I will warn others by sharing the pictures and your 'policy'.

Tip for consumers: This business is so bad I do not even want to give a low rating. They are liars and cheaters. Beware if you do business with them, they will take your money and break your heart.

Terrys Florist (888) 507-9738
E-Mail: [email protected]

Useful

Do not use Terry’s Florist. A total scam. I ordered a floral arrangement for $90.00. It was never delivered. It is impossible to get anyone to return your callS. A tried to speak to a manager and was placed on hold and then disconnected. I was told my account would be credited; it never was. I had to contact my bank and file a claim. I wish I would of looked at reviews and warning before I placed an order.

Useful

There are so many great florists in our beautiful city of Westminister, California and I wish I had taken heed from others. Do not use Terry's Florist. The expensive floral item I selected and the received was not remotely similar. The purple glass container w/ purple and pink floral theme was sentimentally important to a hurting loved one. The company did not want to make amends even though I specified on the order "No substitutions - call customer first". I found out after-the-fact, its not a hometown florist, it’s owned by a Nevada corporation that could care less…
— feeling frustrated.

Useful

SCAM SCAM!
What I ordered from terry’s florist Website and what was delivered...(See photos)
I spoke with the legit florist that took order from terry’s and they were told to send least expensive arrangement with some orange(no photos were sent of my order)..I called Terry’s and asked what city they were in. The broken English man hung up on me.
I’m very worried that this scammer has my credit card #!