Terry's Florist Reports & Reviews

Terry's Florist Reports & Reviews (97)

Ordered a $54.99 bouquet from Terry’s Florist for my daughter. Total with handling and tax was $73.83. They are deceiving on their website stating they are local for where you are sending flowers, they are actually located in Redbank, NJ. The flowers I ordered were for my daughter for her birthday and she lives in Bismarck, ND. My daughter received flowers from a local florist that was called by Terry’s Florist. The owner of that shop told me they were contacted by Terry’s Florist and told to make an arrangement for $34.99. I have made numerous phone calls and emails to Terry’s Florist including pictures of what I ordered and what was delivered (that was by their request). I finally was told I would get a refund for $24.99, I have yet to receive it. I asked to speak with a manager over and over again and have been told they will not speak to me and that I am basically wasting my time. On one call I would not hang up until a manager would talk to me, after 28 minutes on hold a man got on the phone and said ”let’s make this conversation short, we will not do anything else for you” and then he hung up. Terrible company, totally a scam. I have reported them to the BBB and the FTC.

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Scammer's phone 888-507-9738
Scammer's website Terry’s Florist.com
Scammer's address 75 West Front St. Red bank, NJ 07701
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Website

I was under the impression that Terry’s Florist was in Bismarck, ND where my daughter lives. Their website came up when I was looking for local florists. I pick out a Beautiful bouquet for $54.99 but with a handling fee and tax it was $73.83 total. My daughter received 4 flowers in a vase. Totally not what I ordered or worth the price. I contacted Terry’s Florist and was told to submit a picture of what I ordered and what was delivered. After numerous phone calls and emails they are refunding me $24.99. Not good enough as far as I’m concerned, I want a full refund. I contacted the florist in Bismarck and was told they received the call from Terry’s Florist and were told to make an arrangement for $34.99. They were not even sent a picture. Since then I have filled a complaint with the BBB and FTC. I have continued to email and called Terry’s Florist to no avail. They are extremely rude and managers refuse to talk to customers.
Do not use this service!

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Good Afternoon, I was curious to know how you came about the address that you listed in your comments. Did it show up on a credit card statement or a invoice that was sent to you?

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Victim Location 01606
Total money lost $73.83
Type of a scam Online Purchase

Purchased flowers for delivery through terrysflorists.com. They flowers never arrived. When I called they said the were "having trouble getting a hold of the delivery driver". I told them I wanted a refund and they literally laughed. After doing some research the business I discovered that the business is a scam. Now I have to go through steps with my bank to get my money back.

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Cancelled and still charged me and they said they had to have managed call which never did!

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You area sad establishment

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This is the worst service I have ever used. I made a mistake on my delivery address. After the confirmation, I told them. They said they called the supplier of the flowers. Yet they were delivered incorrectly. I was off one digit. They said it was my fault. I paid nearly 90 dollars and lost the delivery.

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This place sounds like they are getting away with internet fraud. We ordered for an out of town Funeral. When we arrived for the funeral we could not find the flowers I had purchased. Well no wonder they were all white gladiolus. I ordered an arrangement with purple which was very special to the deceased. I could have just gone to the Farmers market and paid $10 for a vase of gladiolus. I'm out $150 because I went premium. sucky sucky. Lesson learned I hope.

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Victim Location 23866
Total money lost $82.39
Type of a scam Online Purchase

My mother-in law who lives in Virginia went online to search for a florist who could delivery a funeral arrangement to New Jersey. She came upon Terry's Florist supposed Red Bank New Jersey location and which the company also appeared to have multiple locations throughout the United States for delivery service. What my mother-in law discovered that what Terry's delivered was absolutely nothing like what she had selected and paid $82.39 for. She learned much too late that this company has scammed many other consumers using fake website localities.

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This is a serious scam! I was looking for a florist in Georgetown Texas and Terry's Florist came up as a local florist doing business in Georgetown. I selected a flower arrangement that was $59.99 for same day delivery. After waiting all day, I finally called at 4:00 pm on the day they were to be delivered and was told the delivery driver was out for delivery. I called back at 5:00 and was told the delivery driver was lost and I told them our office was closing and we would not be here much longer. I received a call from Terry's Florist at 5:15 and was told that they had a "supply issue," which means they lied about the arrangement being out for delivery...twice. I arranged to have the flowers delivered to a different address the following day, which was a Saturday. I discovered on Monday that the flowers were not delivered on Saturday. Called Terry's Florist again to cancel my order and was told that the delivery guy was out for delivery to the address that was given to them on Friday and they could not cancel. I told them that the recipient was not at that address and there was no need to have them delivered. When I asked to speak to a manager I was put on hold for a very long time and finally just hung up. While on hold I did some researching and found that they are a scam business located in Red Bank NJ and many of the people that ordered from them received NO flowers or different flowers than what they ordered. The flowers were finally delivered around noon on Monday, to the address they were supposed to have been delivered to on Saturday, but they were not the flowers that I had ordered. I asked the recipient to let me know which local florist the flowers actually came from, called that florist and found out that the order had come from Terry's Flowers at 9:30 a.m. that Monday morning at which point they asked "what is the cheapest floral arrangement you have for delivery" and ordered and had delivered a $45.00 arrangement that was not at all what I wanted or paid for. I've disputed the charge on my credit card.

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This website is a scam. It pretends to be local, while taking your money and sending you an order worth 1/3 - 1/4 the price. They promised same day delivery if ordered by 2 pm, but called and said there was an issue and it would be delivered the next day. It is clearly not local and was using that excuse to ship a pathetic product from who knows where, or have a local florist make a much smaller bouquet while skimming the difference in money off the top and hoping you don't notice. The worst part, honestly, was the NOTE. It says "[X] and Nan, sorry you have had an impact on your lives..." Needless to say, this is NOT what we wrote into the note description. It should have said [X], you and [Y] have had such a significant impact on our lives". Ugh They couldn't even be bothered to copy and paste, and this was addressed to ONE person. Who is Nan? This was a sympathy bouquet which was supposed to be delivered the day of the death. What an embarrassment. The charge will obviously be disputed. See the pictures for expectation vs. reality. Is that a $130 bouquet? If we weren't so flustered with the death, maybe we would have realized this was a scam. They are effectively preying on grieving families. Pathetic.

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I ordered a planter basket for the funeral of a friends 4 great grand children (killed in a car crash and burned). They were to be delivered to the house during the funeral because I could not attend. I got a voice mail later that evening the they did not make the deliver because of a trucking problem with a supplier.
This is not acceptable. I was not called to see if I wanted to send something else or delivered the next day. I would not use Terry's again if they were the last florist on earth.

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Victim Location 77041
Total money lost $89.88
Type of a scam Online Purchase

I was looking for a florist in Fort Mills, SC so Terry's Florist came up online and said it was a local florist and listed flowers and plants you could purchase. I selected a plant and paid a total of $89.88 online but when the recipient received the plant for a funeral it was not the plant I ordered. It had dead leaves and an old white basket and it wasn't what I selected. It was called Secret Garden Basket and was supposed to be a brown basket with colorful plants. What I found out after my plant was delivered, I contacted Terry Florist and they do not exist in Fort Mills, SC as they reside in Red Bank, NJ. Their website is a fake. I told them I was very disappointed in the plant that was delivered to the resident because that wasn't what I ordered so they told me to send them a picture but I've never heard from them. The website for Terry's Florist in Fort Mill, SC is a fake and doesn't exist but they advertise as if their a local florist and owned by two women. When I called them it was different women of chinese or korean descent.

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- Wilmot, NH, USA

Scammer's phone 888) 507-9738
Scammer's website terrysflorist.com
Scammer's address Red Bank, NJ 07701, USA
Scammer's email [email protected]
Country United States
Victim Location NH 03287, USA
Type of a scam Online Purchase

I ordered a $180 bouquet from Terry's Florist for a funeral. It was selected from a photo on their website. This man saved my life 50 years ago so this was very important and it took me a long time to find some flowers that were "perfect". I also upgraded them to be "premium" because I am out of state and couldn't attend - and wanted them to be perfect.

After the funeral, the family sent me a photo of the flowers which were not what I ordered - at all. They both had pink and white roses but other than that nothing was the same. As a matter of fact they didn't even make them - they had another florist make them (I understand this happens sometimes). The other florist- ******** ******* - told me that they told Terry's that they didn't have the flowers in stock and Terry's told them it was fine to have a "Designer's Choice". Noone called me to ask me if this was ok.

I began to be suspicious when I called them as they didn't even fulfill the order. The other florist said that they might be a "garage florist". I began checking up on them. I checked Yelp and found many complaints. After calling repeatedly into their call center they did send me a full refund. But had no reason for what happened.

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