The Soft Tree Inc. Reports & Reviews (10)
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Tried to get money from a second credit card even after canceling their service
Once we realized they were a scam, my husband called them back telling them what we found out. They admitted they were not affiliated with Netgear and told him he could cancel and only pay the Technician fee charges for the Tech's time. We agreed. They emailed him a confirmation that he had cancelled and would get back all but the Tech's fee. BUT what they really did is charge another charge card of his that had appeared on the screen when he was paying them and they were still hooked up to his computer.
Luckily, the second charge card through Apple blocked the charge clearing recognizing it as fraud while our first charge card would not remove the charge and we now have to go through Dispute to get our money back. STAY AWAY FROM SOFT TREE.
Scammer's email [email protected]
Country United States
Victim Location ME 04274, USA
Type of a scam Tech Support
I DID NOT REALIZE I WAS DEALING WITH A INDEPENDENT
THEY NOTED SERIOUS ISSUES WITH MY COMPUTER AND FOR A FEE WITH A 3 YEAR PROTECTION PLAN
I CONTACTED THEM BY PHONE AND EMAIL AND THE ARE GOING TO REFUND MY CC
THE HAD A GOOD BB RATING BUT I WAS UPSET BY THE WAY THEY HI JACKED MY LOG INTO NETGEAR
I DON'T THINK THEY ACCESSED MY BANK INFO
I WAS ABLE TO REACH THEM BY EMAIL AND PHONE
they fixed all my problems
then gave me the hard sell for a contract
not sure how much data they stole from my computer
going to have to contact my bank and maybe cancel my cc
all in all not a good feeling
Type of a scam Tech Support