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Transunion Interactive

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Transunion Interactive Reports & Reviews (2)

- Garland, TX, USA
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TransUnion has a monitoring service called MyTrueIdentity. It was given to me through the Capitol One Data Security Incident in 2019. I got emails everything was fine, then I started receiving emails that there had been changes and that I needed to log into my account. I did, but the account number for a Chase CC was incorrect (I wrote it down, but the last four numbers had xxxx, but was not even close to my account number) and they showed it had been reported by Equifax. I called TransUnion, Equifax and Chase, no other account exist. Then the letter in Mytrueidentity disappeared. A typo or scam or fake card in my name? No one would help me at TransUnion (only that no such card number appeared in my report) and did not even let me know that they owned Mytrueidentity. I found this out later, along with the fact that TransUnion is now owned by Goldman Sachs. I tried deleting account 3 times and the account would take me to an error message page. I am also getting all three credit reports sent to me, staggering them. Why would they send me incorrect info when they were suppose to be monitoring me, then wipe it out. To pay more to investigate? I have since kept deleting account and think I have. I have a fraud alert and about to do a freeze. TransUnion says it never exist. I'm not stupid, I wrote the number down, I take my credit serious, over 800.

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- Woodway, TX, USA
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I requested a free credit report which I received and later additional email. A charge of $27.01 appeared on my credit card statement which I did not authorize or give the credit card # to them. In calling I was put on hold at length and no one answered. I tried logging on to my account and could not and then received an email stating my account has been temporarily suspended due to them being unable to verify my identity, even with my social security # which they required on the initial request.

Due to the Covid19 crisis I have been unable to report this to my credit card company as they have reduced staff in their call center.

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