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Unauthorized Subscription from Online Retailer

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Unauthorized Subscription from Online Retailer Reports & Reviews (2)

- Haverhill, MA, USA • Sep 07, 2024

Said couldn't cancel subscription I know nothing about for items I never ordered or received unless I paid 149.97. Then said they could give a discounted price of 90.00 and would then cancel and close account. Website they provide gives no information they called from two different numbers wouldn't provide me with a call back number to collections department. Phone numbers were 1-888-331-1589 Trisha Brown and 1-978-703-6428 Kelly but number came up Ryan Zannini on caller id. I again asked for account to be closed and she refused.

- La Honda, CA, USA • Dec 01, 2023

Ordered LED decorations. At checkout, chose shipping for $9.99 instead of "free shipping with the purchase of a subscription to the Serenity Club" free for the first month then $19.99/mo. thereafter. Seemingly it went through fine without the subscription. When I received the email confirmation from [email protected], it shows that not only did they sign me up for the recurring club subscription charge, but also they charged me the $19.99. There's been no direct contact and they do not reply to email.

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