Unauthorized Subscription from Online Retailer Reports & Reviews

Unauthorized Subscription from Online Retailer Reports & Reviews (3)

Reported details

Type of a scam: Retail Business

Trying to collect an overdue account - per their reason for calling me.

They were calling from 303 263 3801. There is no such Account. This number is found in a Google search as a Fraud number.
The caller, a female with a little accent, called and said my account was over due and I owed $249.95 for this deliquent account. I was told I had been sent at least one email stating that I was delinquent. I searched my Gmamil account and could not find the company name as given to me - Firmx. My email search went back to 2023 with no emails found with that word in them.
I do not recall ordering anything from this company. I repeatedly asked them to send me a new email with the amount owed and the company information. I was told they could not send a new email because this account was delinquent. That made no sense. I searched Google and found Firmx as a ladies cosmetic by Peter Thomas Roth, to remove wrinkles under the eyes.

Useful

- Haverhill, MA, USA

Reported details

Phone: (888) 331-1589
Website: keto.com
Country: United States
Total money lost: $7
Type of a scam: Online Purchase

Said couldn't cancel subscription I know nothing about for items I never ordered or received unless I paid 149.97. Then said they could give a discounted price of 90.00 and would then cancel and close account. Website they provide gives no information they called from two different numbers wouldn't provide me with a call back number to collections department. Phone numbers were 1-888-331-1589 Trisha Brown and 1-978-703-6428 Kelly but number came up Ryan Zannini on caller id. I again asked for account to be closed and she refused.

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- La Honda, CA, USA

Reported details

Phone: (307) 439-4273
Website: serenitytrees.co
Address: 5830 E 2nd St., Allendale, WY 82609, USA
Email: [email protected]
Country: United States
Type of a scam: Online Purchase

Ordered LED decorations. At checkout, chose shipping for $9.99 instead of "free shipping with the purchase of a subscription to the Serenity Club" free for the first month then $19.99/mo. thereafter. Seemingly it went through fine without the subscription. When I received the email confirmation from [email protected], it shows that not only did they sign me up for the recurring club subscription charge, but also they charged me the $19.99. There's been no direct contact and they do not reply to email.

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