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SCAMPULSE
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SCAMPULSE
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Scammer's email [email protected]
Country United States
Victim Location FL 33134, USA
Type of a scam Phishing
Scammer's address Unknown
Scammer's email unknown
Type of a scam Phishing
I wanted to report this as a scam in as many places as I can to stop this type of nonsense.
Scammer's address Unknown, Okeana, OH 45053, USA
Scammer's email Unknown
Type of a scam Debt Collections
Scammer's address Unknown
Country United States
Victim Location VA 23456, USA
Type of a scam Phishing
Total money lost $74.99
Type of a scam Credit Cards
As soon as I hung up with him, I called Capital One & told that guy what was going on. He says, "give them until the 28th & if they haven't refunded the money by then, to call back & they would probably cancel that card & issue me a new one". So on the 29th it still had not been refunded. I call Capital One back & tell them. They did cancel that card & issue a new one.
About week later, I get letter from Capital One stating they took that money off my acct for now, until they review dispute & decide what to do.
Then on 7/16, I get a call from Capital One & the man tells me that they put the money back on my acct & they are sending me a letter which will tell me what information I will need to mail or fax them if I still wanted to dispute this issue. He informed me that they did receive an email from that merchant saying I did agree to purchase a product from them. And that a copy of that email will come with the letter they are sending. I told him this was crazy, I never ordered anything & I had no clue who those people are. I told him about the original call I made to that merchant to see why they were trying to get money. Then, he asks if I could call them back & try to get something in writing stating that they agreed to cancel the order & refund the money. I said, I can try but they'd be [censored] to do that now cause you all already gave them the money.
So, we hung up & call that merchant. The man says that they started the cancellation process on 6/21 & that they tried to refund the money & it was rejected. I said, "Do what?" Then told the guy, look if you tried to refund money to a credit card co, they would never reject it. At this point, I start trying to get him to agree to send me something in writing stating what he just told me & he states again, we tried to refund it & it was rejected, there's nothing else we can do for you. That's all I could get out of him every time I pushed him about sending me something in writing. I finally gave up after about 5 times asking & we hung up.
I call Capital One back & tell the man that someone called earlier from there & what he asked me to do. I proceeded to tell him what was said between all of us (both calls). When I told him that the other guy there said they got an email response from the merchant, this man tells me " we're still waiting to hear from them". I said "what, wait a minute that can't be right. The other man said you all are sending me a copy of the email". He repeats "no, we're still waiting to hear from them". I gave up at this point & get off the phone. Now I'm really confused. I decide to hold off til I get this letter they are supposed to send me with that email with it.
On 7/24 I read the letter & copy of that email sent to me from Capital One. I was furious. Instead of me trying to repeat all that was said, I am sending it to you, so you can read it for yourself. What I noticed was this: nowhere on there is there a name of a company, there is no return email address, they never say anywhere on it what I supposedly bought & no date of purchase.They do however say they sent me a welcome package (that I never got), that I agreed over phone to place order (that never happened), that they did not hear from me about cancelling the order prior to payment being processed (that was a lie, cause it was pending on my Visa the day I called them about it. That's when the guy said he would cancel it), they state also right off the bat in last paragraph that they did cancel the order, however requested that the payment already made be honored. So I say, must be nice to want your cake & eat it too!
I called Capital One after reading it & literally go off. I asked why they didn't catch all the lies & contradictions in it, etc. The lady tells me what to send them in order to keep disputing it. So, I write down what I know. Run to library to fax that to them, that cost me a $1. Then I wait to hear from them.
Later that evening I get a voicemail from Capital One, but by time I see it, it's too late to call. Next morning (7/25), I return the call. They tell me that I didn't send what they needed. I never really understood what they wanted & told them that. They say either an email the merchant sent me or a copy of the terms/conditions from them in the welcome package. I said, "What part of I don't have anything from them don't you understand? They never called me, they never sent me any welcome package or anything else thru the mail, they never have emailed me, texted me or any other way to contact me". Now I'm thinking, there is definitely a lack of communication here & I'm getting so frustrated that Capital One threw me under the bus, that I almost have several anxiety attacks trying to deal with all this.
There were a few more calls, I stopped writing the stuff down cause I felt there was no need in it, since nobody was listening to me anyway. On one call to Capital One the man sends me via email, a link from them where I can go & download or upload any more information I can give them, but it was only good for a certain amount of time. I did send them something & still turns out it don't help my case a bit. I also included what I sent this last time. Ok, maybe I won't send the last thing I sent to Capital One. Apparently I can only put one item on here.
Anyway, what I sent them was me telling them that I tried to find out who those people were by googling the phone #, since that's all I have on them. I found 2 places in WY with that same #. One was a car lot in Casper, WY (it's zip is same one provided by Capital One) & the other was auto protection of some kind in Cheyenne, WY. I also tried to find the woman who's name is on the email & found an 80 some yr old lady that lives in FL. & a young girl in Kenya. And still, 8/3 (yesterday now), I get another letter from Capital One telling me they closed the dispute. That if I still wanted to dispute the charges, to contact the merchant & work directly with them.
I am so disappointed with Capital One. I have 2 cards with them & have been a customer for probably close to 2 yrs. During this time, I have always made my payments & every one has been on time. This is how they treat a valued customer. I told them I was going to report all this to ScamPulse.com & that I was absolutely NOT going to pay for something I did not agree to buy. They should've never given those people that money then assume that I would just pay it. It's not gonna happen. I've worked hard trying to get my credit up higher & I guess now all that was for nothing. I don't have money to just throw around like this & it makes me mad that they think it's ok to expect me to pay for their mistake.
So, if anyone sees a charge on your credit card that you don't know what it is...good luck getting any help. The # for this scam is: 888-511-4080...beware if you see it. This is the how it was wrote up under the description on the card: VYA*8885114080digitalfant
Scammer's address 2699 Gulf to Bay Blvd, Clearwater, FL 33759, USA
Type of a scam Phishing
Scammer's website Unknown
Scammer's email Unknown
Country United States
Victim Location CO 80517, USA
Type of a scam Other
Country United States
Victim Location CA 96001, USA
Type of a scam Advance Fee Loan
Scammer's address unknown
Country United States
Victim Location FL 32534, USA
Type of a scam Phishing
Scammer's email [email protected]
Country United States
Victim Location CA 90004, USA
Type of a scam Credit Repair/Debt Relief
I called Capital One to get clarity, and they said they would never send something like this without their letterhead on it.
Also, the creditor balances listed at the bottom do not line up with my current debt.
If you do share this, please redact my personal info.
Type of a scam Phishing
Improper grammar and autobot.
Country United States
Victim Location OH 44143, USA
Type of a scam Tech Support
Type of a scam Credit Repair/Debt Relief
Type of a scam Family/Friend Emergency
Country United States
Victim Location MN 56267, USA
Type of a scam Identity Theft
Type of a scam Phishing
Scammer's website unknown
Scammer's address Idaho Falls, ID 83404, USA
Scammer's email unknown
Country United States
Victim Location ID 83404, USA
Type of a scam Phishing
Country United States
Victim Location OH 45014, USA
Type of a scam Debt Collections
Scammer's address Unknown, Huntsville, AL 35803, USA
Type of a scam Phishing
Scammer's address unknown
Scammer's email unknown
Country United States
Victim Location ID 83404, USA
Type of a scam Phishing
our cars are new and already have warranties