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AT&T Reports & Reviews (92)

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received auto call that stated at&t was about to be disconnected press 1 (didn't get what said) press 2 to speak with representative pressed 2 male call on from stated how can I help you I stated just received message that my at&t service was about to be disconnected said male rep said I am about to send a text with a link click that link I asked him was he an at&t employee he said yes I asked for his id he gave me 516284 then I asked for a phone number that I could call him back at and he hung up on me saying something I couldn't make out.... No doubt a scam... I do have at&t cell service.....please beware

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- Savannah, GA, USA
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I have had easily a dozen or more calls from this number. Sometimes they offer a lower rate for bundling services. The most recently the scammer said AT&T was switching to digital and something had to be done. Multiple times I requested my options to be postal mailed to me so I could look them over. They had various excuses why they could not do that. Red flag - that is a strange business model. Finally, on a day off I called the real AT&T. Of course, they confirmed my suspicion that the calls were not legitimate. I did not let them talk long enough for them to discuss how to pay. I do not think the amount they wanted was the same every time. The most common amount was $80 monthly for the bundled services.

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- Saint Louis, MO, USA
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I got a text message from this company telling me I could get a free iphone 10 (pay for shipping) if I was an ATT customer, which I am.

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- Baton Rouge, LA, USA
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Received a call from the above number. When I answered, an automated message said that it was AT&T calling and that my cellular account has been suspended to verify my identity. The automated message gave instructions to press 1 to begin the verification process. I hung up because I knew it was a scam, but I'm pretty sure the information that would have been asked for in order to "verify" my identity would have been used to steal my identity.

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- Mundelein, IL, USA
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ATT reporting that there was something wrong with my internet services. That I had over 40% of my services stopped and they ere going to restart them for me free of charge.

They said that I was entitled to $300 refund. They needed my cell phone number. I refused to give it to them. She transferred me to a supervisor.

They wanted me to sign onto my online banking. He said if I didn’t sign on to bank to receive the refund that

my computer would be locked. I said so be it and hung up and closed their remote access.

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- Munford, AL, USA
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Received a phone call with all the AT&T information on our direct tv account, I mean everything down to the acct # as well as what we were receiving and our monthly bill. They told me they were offering discounts to loyal customers and when I questioned them about this they told me in detail when, where, how much I had started with on our direct tv acct back 10 years and up to date info. Who wouldn’t believe someone that knew all all of this info. I am a senior citizen so money is always on our mind, they offered me a fixed monthly rate, down substantially to what I was paying but not down to where I even questioned the amount. Then! I was told I had to pay 4 months in advance to get this discount with prepaid cards, still I was willing to help save so I fell for it. Even when I called the number back the AT&T sounds and recordings were exactly as the AT&T recordings are today. Fool me once but only once!!! Never again, we were lucky we only lost a small amount of money compared to some of the others I’ve heard about. Please be aware I am still getting these phone calls about not just direct tv but also our internet and phone service but I block every number when I hear someone’s voice.....BUT.....they still keep calling from other numbers ????

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I was scammed out of $240 by representatives of ATT claiming I was paying for six months in

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I got this text message

(, "", At&t we're excited to announce that you're one of the 10 lucky winners of new iPhone 11! t.co/2YQVT7NTiY Thanks for using us as your ISP)

After clicking on the link it sent me to a fake AT&t website asking me to fill out a survey and then said I lucky winner of an I phone 11 for only a dollar which routed me to the website above where they ask for my credit card.

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- Huntsville, AL, USA
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Received a robo call claiming to be AT&T saying that our intranet service was being disconnected today unless we contacted their service reprsentative by pressing #2. We have received this call two other times but do not answer. This information is left on our answering machine. We do not respond. 

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- Saint Louis, MO, USA
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I got an email to verify that my ATT account would be shut down if I didn't click on the link. This is the second one I have received.

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- Anchorage, AK, USA
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This person stated that they were from AT&T and wanted to verify my number and home address. I hung up and called AT&T and they said that they would never call unless someone has asked them to.

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Said they were ATT and to get a huge deal. In order to get this deal go to Walgreens and get 300.00 worth of ebay cards and call them back.

Consumer didn't do it.

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- Memphis, TN, USA
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I received a call from 855 266 5862. They said they were with ATT/Direct TV. She said i could save money and bundle my exsisting services. Then she went on to say i could save an additional 10 dollars a month if i let them auto debt my bank account. I am not an ATT customer. I told her this and she hung up on me. This is a scam.

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- Franklinton, LA, USA
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Caller called and stated that they were with AT&T and they were trying to give out refunds.

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- Mobile, AL, USA
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Caller says they were from AT&T and said they would issue a $99 credit to my cell phone account and for me to confirm my 4 digit pin number on my account.

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- Pompano Beach, FL, USA
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The scammer asked for my cell phone number and credentials

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- Florence, AL, USA
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I received a call with AT&T as incoming, man asks "can you hear me" and I answered yes. 

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- Miami, FL, USA
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a recording calls to say your at&t phone bill hasn't been paid and to call back to make a payment within the next 30 minutes are they are going to cut the line.

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- Toledo, OH, USA
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I received a call from AT&T customer service number, 800-288-2020. I answered because I recognized the number. The person stated AT&T was running a special promotion in partnership with amazon. My AT&T uverse bill would be lowered to $89 per month for 24 months if I made a one time payment of $360 today by 6pm. The $360 would be applied against the 1st 4 months of service & I would not have to make a monthly payment until the fifth month. I would also receive a $150 gift card from AT&T. In order to receive the gift card, I needed to purchase an amazon gift card for $360 to pay the one time payment to AT&T. I was then given a promotion code & was instructed to call 888-252-5857. I was told I would need to provide the promotion code & claim code off the back of the amazon gift card. Upon hanging up, l located my bill & called AT&T directly to check the validity of this promotion. AT&T stated the caller was a scammer.

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Dear Customer

Your account will be limited over 24 hours if you failed to confirm your account information.

Recently, there's been activity in your account that seems unusual compared to account activities.

Possible existence someone is using your AT&T Services without your knowledge.

Click the link below to confirm your account information.

https://customer.att.com/secure/onetimeconfirm?VAR=auth:ni92g782dawsg82ifj

For your protection, AT&T automatically alerts customers when personal information changes on our systems.

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