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AT&T Reports & Reviews (92)

- Charlotte, NC, USA
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ATT Customer Care called stating that I would be receiving a $99 rebate for being a loyal customer. Asked for PIN and to Verify First and Last Name. Asking Yes or No Questions. DO NOT GIVE it is a scam - called ATT to let them know.

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Recieved a call on my phone and the Caller claimed to be from ATT asked if this is (my wifes name) and I said no she's out. Asked if the phone was in my possession and if there had been a call to Australia placed the day before. Took me off guard and with out thinking replied yes and no. Called the real ATT a fewminutes later and they hadn't called us.Most likely this is a type of "YES" phone scam.

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I received a call from an unknown number. They said my wireless phone had been terminated. In order to find out more about it I needed to put in my AT&T password. I hung up and called AT&T, they said they would never call and ask for your passcode.

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A man called pretending to be a customer rep. from AT&T he said this was an alert because someone had "cloned" our sim card and used it to make 2 international calls, 1 to brazil and 1 to Jamaica totaling 520.00... he wanted to check to make sure these calls were our calls since we had never made those calls before!! He knew our passcode we never gave it to him, he knew where one of us works and the color of the vehicle he drives, he knew all numbers associated with the acct. now they have order a new Samsung phone and shipped it to fort mills sc 800 miles from us, and tried to do it again!! then a few hours later we find out they have done this to 2 other ppl we know so they are good and fast! AT&T will not call you they send text or email they expressed that and even if they do call, you hang up and call them back you never know who is behind it scam or not!!!

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- San Fernando, CA, USA
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I RECEIVED A BILL BY THE ATT PAGES, THIS IS NOT A REAL COMPANY NOR IS IT AFFILIATED WITH ATT, THE PHONE ASKS YOU TO LEAVE A MESSAGE. THEY SEND YOU A BILL AND TELL YOU A 10 LATE FEE WILL BE ASSESSED. THIS IS NOT A REAL BILL

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- Norwalk, CT, USA
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When answered it was a prerecorded message stating my At&T account has been suspended due to nonpayment and that i needed to speak to a representative to make a payment.

I knew this was a scam so I called At&T directly since I know my account is in good standing. They confirmed this is a scam.

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Automated system claimed to be AT&T wanting me to verify my phone password. For me a Verizon customer (since about 2009) with a number that used to be AT&T to verify my phone password and other critically identifiable informarion. Was a big red flag. As this was an automated system I felt the need to report.

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- Gardner, MA, USA
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Person identified themselves as an AT&T representative and wanted to give me a $99 dollar rebate on my next bill for being a preferred customer. Wanted me to verify my passcode so they could apply the rebate. Offered to give me his employee ID but never did. Found out online that’s its a scam.

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- Waco, TX, USA
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Call received from 800-772-3140. Young-ish-sounding male caller with foreign accent said something about $20 off next bill for answering AT&T survey "Okay?" Without thinking, I said, "Uh...okay" and the line went dead.

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- Sacramento, CA, USA
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My own phone number called me and the recording said it was AT&T and my account had been compromised. Asked me for last for digits of my social.

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- Duluth, MN, USA
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On 2/13/18, I received a call from “ATT” stating there was unusual activity on my account so it was locked. In order to unlock it I needed to give my last 4 digits of soc security number, passcode for phone and zip code. Immediately after doing this I called ATT and inquired if there had been unusual activity and my phone had been locked. I was told this was not the case and changed my passcode.

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- Debary, FL, USA
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I received a call from AT&T warning me that someone was trying to buy $4000 in Apple products. After asking me if I authorize the purchase, they asked for my pin to add further security protection on my account.

30 minutes later, a $84.99 AT&T purchase was charged to my bank account. I then received alert from AT&T that account changes have been made. I called the AT&T fraud department and they said scammers had gotten into my account(where I had a bank card stored) and changed the name and address associated with my account. While on the phone with the fraud department, the scammers were at Best Buy trying to buy an iPhone X and an iPad. I already had my bank and phone accounts locked at this point.

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- Lubbock, TX, USA
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I received a phone call from ATT, not AT&T saying there were problems with my cell phone and they needed my password. I hung up on them.

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- Milwaukee, WI, USA
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Received a phone call from "ATT Customer Service" with a recorded voice stating that my account is being suspended until I input account verification information. I hung up immediately and called ATT my self who stated that my account is fine and that they do not send out information like that.

Just thought I would let you know.

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- Abilene, TX, USA
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This scammer used my iPhone number to call my iPhone. The call came under my name. When my husband calls me from the house phone, it will be identified on my iPhone with my name so I answered my iPhone thinking it was my husband. The recording said it was from AT&T & that my social security number had been hacked & to respond by selecting one of the options given. I hung up. Within 5 minute of my call my husband received a call on his phone. He answered it. Same message. When we checked the number on previous calls, it was his name with iPhone listed under it.

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- Harker Heights, TX, USA
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I received a phone call from a person who claim to represent Direct TV/ ATT. I could receive all movie channels and over two hundred channels for the next two years for only 59.99 per month. I was instructed to go to the nearest Walgreens or CVS purchase a amazon gift card, add the amount of $240.00. Once I send it in, I would receive a $100.00 visa gift card weeks later. I quickly declined the offer.

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- New Orleans, LA, USA
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I received an unsolicited text message ,indicating to be from AT&T. The message read " You have U-verse TV & DIRECTV active on your account. If you do not want both please call 844-84--5186 & enter code 8706. Text STOP to opt out." I called and enter the code as requested. When a person answered on the other side, the proceeded to request for an account password. I felt that since they contacted me they should already have this information, so refused to provide it.

I an not sure if the text was legitimate or a scam, but if anyone else had received this type of requests, I would be suspicious.

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- Berwick, LA, USA
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I was contacted by someone who represented themselves as an AT&T employee and I was told due to new regulations I had to consolidate my long distance and she would help me. I asked repeatedly if she was an actual AT&T employee and each time she said she was, I even hung up on her once and she called back and convinced the owner of the company that she was legitimate. After finally agreeing to her terms and agreement I went online and found there are numerous complaints on this company. I called AT&T and they verified that no one had called me from there company and there was no need to consolidate my long distance since I paid a flat rate already. I have yet to receive the email I was supposed to get with all my new information on long distance as the scammer said I would.

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- Hiram, OH, USA
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This man identified himself as Peter Watson, but had a strong accent (probably from India). Then he told me, ACCURATELY, what my deceased husband's email address was and that it could be misused and harm others. I told him I didn't believe he's Peter Watson because of his accent and that I would call ATT about it.

I also told him I wouldn't go along with his wanting me to turn on my computer and do as he would direct me to eliminate the items related to my husband's email address. Then I hung up.

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I received a call from my own number. It was an automated message claiming that they were calling as AT&T. The recording stated that my account had been suspended and to gain access to it again I'd need to enter the last four digits of the account holders social security number. I did not enter any numbers and the call ended on its own.

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