Fraser Engines Transmissions Reports & Reviews

Fraser Engines Transmissions Reports & Reviews (5)

Reported details

Type of a scam: Retail Business

Subject: Setting the Record Straight: Fraser Engine & Transmission's Commitment to Quality

Subject: Setting the Record Straight: Fraser Engine & Transmission's Commitment to Quality

Dear Valued Customers and Supporters,

We understand the importance of transparency and the need to address any misconceptions that might arise. As proud owners of Fraser Engine & Transmission, we want to shed light on some recent discussions circulating within online forums that attempt to tarnish our reputation and business practices.

Our Legacy: A Trusted Name Since 1961
Fraser Engine & Transmission is not just a business – it's a legacy that spans over six decades. Established in 1961, our commitment to excellence and quality has guided us through the years. We have always strived to provide reliable, top-notch engine and transmission solutions to our valued customers.

Strong Partnerships and Affiliations
Throughout our journey, we have cultivated strong partnerships with respected industry leaders such as Jasper, TK North America, SRC, Tri Star, Promar, and SMTC. These affiliations are a testament to our dedication to delivering products that meet the highest standards. Collaborating with these reputable names has allowed us to continually refine and enhance our offerings.

Misleading Claims and Subscription Models
Recently, there have been online discussions regarding certain websites that appear to exploit businesses by requiring paid subscriptions. These forums create an environment where businesses are portrayed in a negative light, regardless of their track record or true intentions. This tactic is not only unjust but also detrimental to businesses like ours that have worked tirelessly to uphold our reputation and integrity.

Our Customers Are Our Priority
We acknowledge that we are not perfect; no business ever is. However, we want to emphasize that our customers are at the heart of everything we do. We take pride in our commitment to exceptional customer service, listening to feedback, and continuously improving our products and processes. Our longevity in the industry is a testament to the trust our customers have placed in us.

Appealing for Understanding
We invite our customers and supporters to see beyond the noise generated by these online forums. Our dedication to providing quality engine and transmission solutions has enabled us to serve generations of customers, and we remain steadfast in our commitment to doing so for many more years to come.

We genuinely appreciate the loyalty and trust you have bestowed upon us throughout the years. Your continued support is what drives us to overcome challenges and maintain our standing as a reliable name in the industry.

Thank you for standing by Fraser Engine & Transmission.

Sincerely,

Fraser Engine & Transmission

Useful

Cylinder # 2 head gasket leak after 15 months remanufactured engine.

after 15months with engine from this company.my mechanic found a head gasket leak.I call frasier engines had issues reaching the warranty service this lady was rude and showed no customer concerns. I filled a warranty claim form and still have not been given a warranty claim num.Looks to me there is no professionalism.Had I known this before they never would got me as a customer. Now my car is at my mechanic shop lady from warranty name (Daniel) does not give my mechanic full information on how the process of replacement engine will occur.customer service is difficult to reach looks like they have id calling on their end now my mechanic was instructed to pull out the engine and no further information was given on time when a company was being sent to pick up motor and how the time frame was. I have rental which I'm paying for out of pocket and I'm also being charged for storage per day which is $25.00 that was explianed to them.which they can care less because they already got my money. next step is to seek legal counseling.

Useful

I know in not able to correct replies. but communication is a key factor on my end its greatly appreciated. things were clarified.Hope all is well Thank you again for your prompt response on information needed which is understandable.

Useful

The most rudest people iv ever dealt with idk why we all can't get together and take them to court and sue them. I'm trying to play nice with them but if one more person speaks to me the way the last two did court is where we will be. Everyone that has had a bad experience with Frasier motor are problems reach out and let's get together because they can't keep getting away with this. They obviously have more money than they have since because if it's that hard to communicate with people on a daily basis then I would think you would need to find another line of work because customer service or sales is not your thing and I would also think with the money they are charging for these motors that they would be able to hire some quality people that knows how to speak to people and a professional manner and know how to treat people in a professional manner

Useful

- Fort Worth, TX, USA

Reported details

Phone: (800) 731-3177
Website: fraserengineco.com
Address: 16731 E Thirteen Mile Rd Fraser MI 48026, Fraser, MI 48026, USA
Email: [email protected]
Country: United States
Type of a scam: Other

This company provided a number of different prices and quotes via email, phone and pdf. When finally trying to placing an order for one of their engines the price changed substantially. Documentation that they provided via email and pdf, before hand stated that shipping was free and the price for the engine and the core charge was lower than they tried to sneak and charge me for. When I finally got ahold of a person to place an order they tried to act as though I never was told about a different price or sent documentation with different information. When I questioned the differences in the price of the engine, the shipping and the core charge I was instantly transferred around to a number of people then threatened by a manager (3rd in the company as I was told) that since I was asking so many questions that he would just cancel my order because as he said he could tell "I was going to be a problem customer". Never once did I raise my voice or was I rude. I was simply asking why the pricing was so different and how could I get different info from 3 different sources. They are known for price gouging excessively! If you pay attention to the PDF provided you will see the differences in the pricing and the fact the they were trying to charge for shipping when you clearly see that their flyer says "Free hipping".

Useful

Fraser Engines Transmissions Contacts

Fraser Engines Transmissions associated photos:

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Address:

16731 E Thirteen Mile Rd., Fraser, MI 48026, USA

Phone:

+1 (800) 731-3177

Website:

fraserengineco.com

E-mails:

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