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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (2024)

- Shinglehouse, PA, USA • Apr 18, 2025
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Social media, Shopify store and company website show one product and claim to only ship within the US. They turn around and send knock off products that are much cheaper. All items come from china, ship to someone inside the us who turns around and slaps another shipping label on it and then sends it to you. Customer service is less than helpful. You pay for “shipping protection” for $2.99 and they do not even give accurate tracking. FAQ says shipping is 7-11 days. Takes a month to receive.

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- Durham, NC, USA • Apr 18, 2025
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The website shows pictures of high quality clothing but what you receive is low quality non-comparable products. When I requested the return information I had to first reply why I wanted to return the item then they decided what my return should be. The reply they sent was unacceptable. I have attached below the email communication between the two of us. I want to return this ratchet outfit to this vendor and have my money returned.

Thank you for assisting me in getting justice against folks seeking to scam customers. To reach me with your findings and resolve I can be reached at 9193168201 or email [email protected]

Thank you again for all that you can do!

Mona Davis

This is the email communication when I received the sub-standard dress.

Dear Customer,

We feel sorry for the inconvenience caused to you. Your concern is understandable, and I appreciate you reaching out to me.

For your situation, we can offer two proposals:

1. you keep item and we refund 10% of order.

2. we sent you a 40 % discount code that you can use in the future.

I don't suggest to return, because If you return the item, you will need to cover the expensive postage costs.

Please let us know within 3 days. Thank you for your patience!

Sincerely,

Ada

Thu Apr 17 22:46:01 CST 2025,"mjdavisedd" [email protected]:

The fabric quality is of the lowest level material!! This product is nothing like what was advertised and listed in the description. I am requesting the information to return this item and receive a full refund.

On Wed, Apr 16, 2025 at 10:15?PM queenishe@onserviceonline (online address was here) wrote:

Dear Customer,

Thank you for being able to contact us. May I ask why you need to return the product, is it a quality issue or is it because the size doesn't fit?

Could you please tell us the reason why you want to return the product? This will enable us to help you solve the problem faster.

Thank you for your patience and understanding.

(salesperson name was here)

I replied to them that neither of these options were acceptable. I just want my money back. They know when it was sent that it was a substandard product and it was nothing like the advertised product.

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- New Hope, PA, USA • Apr 16, 2025
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Order placed no merchandise ever received and unable to make contact with them

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- Bronx, NY, USA • Apr 14, 2025
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I placed an order on their website, which I found on social media. The order was never sent. I reached out multiple times and no email

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- Flushing, NY, USA • Apr 10, 2025
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two travel wheeler bags which they advertised with Lori from Shark Tank.....scammers!!!!!!!!!!!!!!

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- Washington, DC, USA • Apr 10, 2025
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I ordered Christmas pajamas in early December 2024. When my order was not received by Christmas, as was promised, I reached out to the company requesting a refund. I was offered a 50% refund initially, but after insisting on a full refund, we finally agreed to a 90% refund. This was in January of 2025, here it is now April 2025 and I have still not received the refund.

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- Bellevue, OH, USA • Apr 02, 2025
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Ordered and received product. When I called to return because I changed my mind, was given address by three different people. Tracked thru post office and location is vacant. Sorry returns, 129-20b, 20th avenue, unit b, college point, ny 11356. Vacant property. Also receiving emails from “Dr. Jeff” re products and in order to unsubscribe, takes me to a dangerous site, so I cannot unsubscribe either. Out $199!!

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- Roseburg, OR, USA • Apr 02, 2025
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It was an ad for a bootbarn clearance sale with all bootbarn merchandise with really low prices.. I should have known better being it was a big Red Light . I order a few things that came to slightly over what was needed to make free shipping ! I was excited because I was able to buy my Christmas gifts early and affordably. It took my credit card easily and said to watch my email for a conformation number and a tracking shipment number, I never received any email with such information ...I got all my purchase information on my credit card statement and then I looked it up online. I saw the warnings of it being a scam and got right on to reporting it.

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- Mcminnville, TN, USA • Mar 31, 2025
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I ordered a pet replica of my deceased pet and the website says the order would be ready for preview in 7-9 weeks. I ordered Christmas Eve and it’s been almost 14 weeks with no preview. I emailed customer support and demanded a photo of the progress and they are refusing. I tried to warn others of their scams on their Facebook page and was immediately blocked.

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- Upper Darby, PA, USA • Mar 31, 2025
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Paid for a product march 7 never received it

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- Leesburg, VA, USA • Mar 30, 2025
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Saw an ad on Facebook that Torrid was having a clearance sale that everything is $4 and under. I ended up order some things. Made the purchase on March 16th. Took screenshot of receipt of payment. Here it is now the end of March and no package. Can’t find a number to call.

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- Bensalem, PA, USA • Mar 29, 2025
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The supposed owner, Brenda Reeves, promotes a tea mix of herbs that will help a multitude of health conditions from inside out. She requested $250 for 2 months worth of tea. She states she takes paypal venmo cashapp . I venmo her the $250. She then asked for the shipping information meaning name and full address. A ciuple of days later she said my teas were ready and requested an additional 100 dollars to ship. I told her thag it was too expensive and that she didnt disclose that in the beginning. She said she'd ship it at no cost in Wednesday 3/12. After that i asked her for shipping information and she didnt answer. I kept on messaging with no answer. I filed a claim with Venmo with no help. My bank is currently helping me get my money back.

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- Washington, DC, USA • Mar 29, 2025
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they advertise a non invasive blood sugar finger gauge.

The send a regular oxygen and pulse reader. The bus says Non invasive bloodsugar meter but the product inside is not a blood sugar meter. It is a oxygenation/pulse meter.

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- College Park, MD, USA • Mar 26, 2025
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Luca Venati showed luxury well built in appearance shoes that piqued my interest. I selected a pair of these shoes and made payment with my credit card. I got an email back stating that my order had been placed as LV1356, but when I sent an email to support,@lucavenati.com, I got zero response.

I looked into it further to find that they provided a town of Berlin DE. I can't find a Berlín DE, so I do believe that they are scamming people.

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- East Elmhurst, NY, USA • Mar 23, 2025
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The advertising low prices dual portable monitors include shipping at using cash app 50.98 with tax and free shipping but they made there own shipping company name Airocargo (track #7D7C3CF1D29EA6) to trick me into waiting before complaining before the website expired. They send email with item one 49.99 THE DUAL PORTABLE MONITORS 14" × 1, other is a free Leather Desk Mat Brown x 1 worth 19.99. Order number ORDER #1745380.

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- Saint Johns, FL, USA • Mar 23, 2025
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I ordered a medium, knitted cardigan that came in orange or blue. I chose blue. I received a small printed top on polyester in orange. I reported this to Comstylish and they apologized and said since it came from China they could only give me 20% credit on another purchase.

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- Peekskill, NY, USA • Mar 20, 2025
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Found the website on Google search selling outdoor play houses and equipment for kids. Ordered a playhouse and then after I ordered, received an email that ny order was placed (used Klarna to pay) and could use following link for tracking information. The link did not work. I then tried calling and noticed it was a DC phone number although website should company as residing on Long Island , NY. Tried calling several times with no answer and no voicemail set up. I then went to the website and noticied it had been taking down. I contacted Klarna and noticied the company I paid was listed as something different. ****** told me to contact the company directly for a refund, and gave me a contact different from the one I had for fennliy. This company just sold headphones, so seemed very suspicious. I have not received a response yet but am worried I was scammed . The company I was told to contact is spice wharf at spicewharf.us . Klarna reported they can only cancel my pending payments for 21 days as an investigation has to be opened up regarding my claims

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- Sheboygan, WI, USA • Mar 20, 2025
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We ordered a bottle of supplements for high cholesterol. We received an email later stating that we had ordered six bottles for $199.95! We called and they said to return them and gave us an RMA number. We followed all instructions carefully. A couple weeks later the package was returned to us with Address Unknown labeled. They said they would partially credit our account right then and fully refund our payment when they received our package. Obviously this was never done.

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- Elkins Park, PA, USA • Mar 18, 2025
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MagnaCraft runs ads about building blocks that resemble Minecraft blocks. They take your order, then a few weeks later their website mysteriously disappears and no items ever show up.

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- Narberth, PA, USA • Mar 18, 2025
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Product that was received was much lower in quality than expected. When I attempted to contact store for return instructions nobody answers the emails and the store website has been removed.

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