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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (1828)

- Reston, VA, USA • Dec 12, 2024
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1. I placed an order for clothing via www santoriniclo.com. I received a FedEx tracking number.

2. The tracking number and FedEx showed that the package had been delivered. I had not seen it.

3. I emailed Santorini support. They replied quickly and graciously that they had been having communications difficulties with FedEx and they understood this was disconcerting to receive a delivered notice and not have the package. They offered three solutions: A)merchandise credit worth 150% of my original purchase B) a 20% refund of my original purchase and a reshipment of my original purchase or C) a full refund. I chose option B. They also sent me a "customer satisfaction" survey afterwards. I was pleased at the generous remedy offers, but a little apprehensive that I still hadn't received anything. I did say I was satisfied.

4) I waited and started to get concerned. I googled and saw that others had a similar story and never got their package. I looked up the original fedEx tracking and saw that someone signed for it-- the name that had signed for was not a name of anyone in my home nor in an immediate neighbor's home. When I clicked to see proof of delivery, it asked for an account number of the sending company/person. I emailed Santorini support and they said they could not give me the account number. I'd be interested in finding out if that tracking number was for a package actually addressed to me or just someone else in my town.

5) I also emailed Santorini to ask for a tracking number of the "redo" shipment, and they didn't provide one. They said again to allow 10 days. I have yet to receive a package. I haven't had a chance to check my account to see if I actually got the 20% refund at least or not.

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- New York, NY, USA • Dec 10, 2024
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When searching for a holiday gift for my kid, this page came up with an address and photographs for a botique that took online orders. I placed the order using paypal but the order form that came was missing important information like shipping tracking numbers. I called the number on the website and it was not active. I looked the company up on facebook and called the other number that was there. The person who answered said someone had copied their website and was using their images to scam customers. They get about 25 calls per day. I am worried because now the scammers have my personal information as well. They also sent follow up phishing emails to try to get me to pay more money like the transaction had not been completed. I reached out to paypal and their protection policy applied to me in this case.

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- Washington, DC, USA • Dec 08, 2024
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I paid for a service that is defective and the owners refused to correct the problem or return my money

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- Ironton, OH, USA • Dec 06, 2024
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PLACED ORDER FOR SHOES JEFFEREY KULT CONTACTED ME WITH ORDER # 79317 SAID IT WAS BEING PROCESSED 8/17/24 NEVER GOT ANY MORE INFO OR SHOES

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- Castleton On Hudson, NY, USA • Dec 05, 2024
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I bought two tractors by mistake, next day released mistake and cancelled one, by the next day the company cancelled the second order.which is fine because Thought it was a scam .but to buy these I had to go through AFTERPAY for payments two different acts and two different cards one credit and on debit.this company would do nothing to cancel the orders with after pay there for expecting payment from me now glamstach told me to bebute payment through credit cards which I did never told to a person after pay is working with me but I'm looking at the future.and have to report this

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- Beacon, NY, USA • Dec 05, 2024
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On Instagram there was a company going out of business and were having a sale. I ordered some clothing and just received them. They do not have a clothing label sewn in, they are not what was advertised/shown in the pictures on their website. It was a bait and switch. Now I’m out $200.

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- Astoria, NY, USA • Dec 04, 2024
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I purchased close to $200.00 for magnetic blocks for my sons Christmas present. He NEVER EVER ASKS for a thing but when he saw the Magnacraft Blocks he became excited because he LOVES MINECRAFT AND LOVES BUILDING. I stupidly placed a order thinking this is perfect for his Christmas gift. After a few weeks I contacted Magnacraft , they never answered, I then attempted to contact them again again, NO RESPONSE from them. I then went online to read the reviews and discovered that they are a scam and are doing this to SO MANY MANY FAMILIES!

I would LOVE AND NEED my money back however, I WANT TO WARN OTHERS ABOUT THIS SCAM.

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- Bristol, PA, USA • Nov 26, 2024
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Made purchase. Kept track of it. Went to track it, tracking info disappeared.

Reached out to them asking where the package is. New link showed that the package was delivered the day before.

I emailed them at [email protected], they stated someone signed for it, however, they could not obtain it.

They offered to resend package. I said no, please refund. They offered 60%, I refused, they are now offering 90%. I was home the entire day with a dog that barks every time someone comes close to my home. And I was the only person home, and I signed for nothing. They are scamming me.

I reached out to bank and am disputing charges.

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- O Fallon, MO, USA • Nov 25, 2024
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Tried to scam me out of my camera for sale of $1,500

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- Montandon, PA, USA • Nov 24, 2024
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Found a light up tree ordered it sent me a PayPal receipt but nothing ever showed up on PayPal. Right around Christmas time

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- Woodbridge, VA, USA • Nov 23, 2024
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I never got the product just took my money

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- Gettysburg, PA, USA • Nov 21, 2024
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Saw an ad for gummies. Was only 29. Scammers took 300. Bank can't stop it.

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- Jamaica, NY, USA • Nov 21, 2024
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On 9/26 I purchased 4 items from the website, items were never delivered to me. I have emailed the seller multiple times, they are refusing to reimburse me my money. I attempted to go back to website, the page does not exist anymore.

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- Glen Rock, PA, USA • Nov 21, 2024
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I ordered dragon chairs from this company. They even provided a tracking number. The product said delivered but never arrived. I called the tracking company and they said they get multiple calls about this product and it was a scam. They said I won’t receive the package.

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- Newark, NJ, USA • Nov 19, 2024
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I ordered a auto part from this company with someone name daniel the company cashed the check the same day October 25 after this they would never answer their phonei have called a number of times when someone did picup and itold them theyvhung up

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- Catlettsburg, KY, USA • Nov 19, 2024
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Acted as a the real company website offering "black friday" deals on christmas trees

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- Mount Pocono, PA, USA • Nov 18, 2024
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I sent numerous emails, got multiple responses about processing my refund but never received my refund. Now when I send an email requesting the status of my refund my emails get returned to me as undeliverable/invalid address.

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- Fort Washington, MD, USA • Nov 18, 2024
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Ordered 2 pairs of jug like slippers and paid extra for priority shipping. Have emailed twice with no response. Ordered still says placed.

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• Nov 17, 2024
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I received the following email [email protected] with an option to click on an icon to get an antivirus downloaded. But before clicking on the antivirus icon, I did a search on the support email and I found information about a different organization with the same email documented so I think this is a scam or hoax. The following is the actual email I received:

Dear Customer,

I am the representative of the customer support center at Yahoo.

We have received 48 complaints about your Email account recently.

Email account: ********yahoo.ca

Complaints Received from: AOL.com, Verizon.net

The account has reportedly been sending malware and viruses. Thousands of spam emails were sent out from your email address in the last 8 days. We require your clarification now to avoid mail account deletion within 12 hours.

We recommend installing an antivirus. We will choose the best one for you.

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- Moscow, PA, USA • Nov 16, 2024
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Anese used to be a legit skincare product company, but apparently went under & crooks have taken over. I used to have a recurring subscription 3 years ago, but canceled to save money. My personal info & debit card were saved on their site. In September they resubscribed me & charged me 22.70 for the product I bought 3 years ago. I had to cancel my debit & get a new one. I filed a dispute and was denied by my bank because Anese told them it was a legitimate purchase. I reached out to Anese and I got no refund, no product, nothing. They are doing this to hundreds of others. They changed their website so accounts are no longer accessible, no ways to contact the company, no address, they only allow you to purchase products so they can get your card info. They are literally taking people's money. Please help stop this.

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