SCAMShift Auto Brokers Reports & Reviews (95)
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3221 W Big Bend, Troy MichiganPhone: |
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www.shiftautobrokers.com
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I have the exact same experience as you! This is wrong!
I'm rebuilding credit, so I figured that a service which sells pre-owned cars and can handling financing in one place would be better than getting rejected from dealerships after getting my hopes up or dealing with sales people.
I was in the market for my first EV, and I found some good vehicles that I liked, and read the CARFAX reports for all of them. There were also helpful pictures for cars which had damage. I kept changing my mind after realizing that some of the lower-range vehicles were just not going to work for me, and I'm new to EVs so the more I researched, the more I realized I had to get way more range. I really wanted the eGolf, but their eGolfs were 2015 and 2016 variants with only an 83 mile range. Realizing that this wasn't gonna work, I looked for higher-range cars.
They had a very clean Nissan LEAF for sale in the color I wanted, 9k miles, one prior owner, for a good price--and I arranged a test-drive. I also secured financing for a decent rate despite my not-great credit. This process was exceedingly painless.
The concierge came out on time to my home with the LEAF and I test-drove it. We headed to a fast-charger station in case I decided not to buy it and the Concierge had to drive back. As I charged up, we inspected the car (clean) and started on paperwork after I agreed to purchase. The Concierge went over some features, but I already knew a lot about the car (I don't buy cars without researching them). I wired the money over for my down payment, signed a few electronic forms on an iPad and that was it. Best car-buying experience of my life, and no haggling. I'm a tech-savvy professional, so this whole process made perfect sense to me, and Tesla is mostly online-only now too. So, this seems to be where things are heading, and I'm all for it.
Yes, Shift charges for this service but I'd expect that. The convenience and time-saved was worth it, not to mention avoiding aggravation with sales-shenanigans or dealing with endless inquiries and rejections due to my recovering credit.
All in all, the 2018 LEAF is fantastic, Shift.com made things easy and painless, and I'd do it again. Their financing department was very responsive and worked with me and my changing interests as I learned more about EVs, and they even refunded the deposit I left on a different car (thank you). They didn't have to, but they did.
The car was clean and there was no damage (as-advertised) with the options mentioned in the ad (quick-charge option). All accessories were included, along with an extra key, all manuals, EVSE cables and adaptors, etc.
I'm enjoying my first EV and building my credit with a very reasonable rate...all thanks to Shift. No wasted time, no dealership shenanigans, no humiliating credit rejections on-site...just a streamlined process which makes a whole lot of sense in 2020.
I had a pleasant experience selling my vehicle to SHIFT Auto Brokers. I got my initial estimate online, and based on doing some of my own research, I decided the asking price was fair. Thus I scheduled the appointment to have someone from SHIFT Auto Brokers check out the car and possibly do the transaction. It helps that they tell you exactly what to be prepared with in advance to make the possible transaction smoother.
Everything was pretty straightforward and smooth.
- The person from SHIFT Auto Brokers came on time.
- He inspected the car closely and took it for a short test drive.
- He gave me the 2 legitimate reasons for a slight ding to the max estimate.
- He gave me an updated offer on the spot, which I took.
- The paperwork process was smooth.
- The only hangup we had was due to technology not cooperating. To make the story short, we hit a snag with electronic wire transfer, so we arranged for a check to be sent to me, which arrived safely.
In sum, because of the smoothness of transaction and the fair asking price for my vehicle, my experience selling my vehicle to SHIFT Auto Brokers was a positive one.
Could I have gotten more selling as a private party? Maybe. However, the zero-headache of my experience outweighed the little money I might have left on the table.
I picked out the car on the app and scheduled a text drive for them to come to my house. They followed up with me on my trade in and I submitted my car online and it only took about 5 minutes and got an instant quote. I will say the only negative comment I have was upon inspection they took off $400 for some body damage but it's ok because they gave me $500 credit on the purchase of the new car.
They were on time in face a little early for the test drive and the whole process took about an hour. This is nothing compared to the misery of walking on to a dealers lot and getting hit up and sold on a car you know nothing about and then haggling over price and then sitting for hours as they print the miles of paper work on a 1974 printer. None of that necessary as it was all done digitally. I literally just electronically transferred funds using the link they sent and it was flawless and painless. The SHIFT Auto Brokers employees that showed up at my house were really great guys and I felt very comfortable with them. I had two only because one drove the truck I was buying the other was the one dealing with my trade in.
Honestly I don't feel like all these negative reviews were very warranted which is why I chose to ignore them and I'm glad I did. I have such a peace of mind with my new truck. I highly recommend SHIFT Auto Brokers to everyone!
I had the car inspected at 3 Honda dealerships and my personal mechanics, the car had checked out overall as a solid purchase. My mechanic was shocked to hear how much I had paid for the car, he assured me I made a good purchase. I was not recommended any services to be done at the time by any mechanic.
SHIFT Auto Brokersis able to sell cars for a low price because they do cut a few corners when it comes to maintaining the car. The car was extremely dirty on the outside and in the engine bay, the battery was basically dead a week after purchase, the car was missing an engine cover. However, they are quick to reimburse you for any issues you may have with the car as long as you can point them out. Make sure to speak up with any complaints, they do listen and will solve the problem!
At the moment I have an ongoing issue with the noisy struts of the vehicle, but that was to be expected with the mileage of the car. The issue appeared to be very common with the touring model due to the adaptive dampers. SHIFT Auto Brokers has been very helpful in partially reimbursing me for this wear item even when I had accepted that it would be primarily out of my own pocket. I am 3 months into my purchase and I would wholeheartedly recommend this dealership to friends and family.
When I finally decided on my car, the process was seamless, efficient and friendly . GREGORY delivered my car to my previous lessor (I decided to drop off my old lease while picking up my new beauty, to save time and not burden friends to potential exposure by having to pick me up ). The process woulda taken about 29 min if it weren't for the incompetence of the lease manager at the lot where I was trying to return my old car ( thus it took 1.5 hours). Gregory was informative, sincere, easy to talk to, patient , and did everything to ensure my satisfaction. He transacted via a tablet, which cut down any bs paperwork that I had originally anticipated.
SHIFT apparently puts the buying EXPERIENCE at the forefront of their business model, and I highly recommend Shift /Whittier for your next car-buying trip.
John B ( Los Angeles).
An overall great buying experience and I recommend this guys too any of my friends!
I have never written a review for any business in the past, but SHIFT Auto Brokers completely deserves this. Thanks again you guys!
I fell in love with the car but I was short the 20% down payment and SHIFT made it happen! I started off with 9% (I have not the best credit) and Shift got me 10% with less than half the down payment!
Andrew was helpful and friendly and I am absolutely in love with my car and the process was easy!
This is how my experience unfolded: I filled in all of the car details online and within seconds received my offer. After I accepted, I received an email saying that they would FedEx me a packet containing all of the documents I'd need to make the transfer to SHIFT Auto Brokers. I received the FedEx on a Friday at around 13:00pm. I opened it, reviewed the documents and put it aside to fill out later. I then got an email at 430pm saying if the documents weren't sent back THAT DAY the deal was going to be canceled.
I understand their eagerness to get the deal done, I had the same desire actually. But to give no advance notice about when the documents were required, and such short notice to inform you of the impending cancellation was a bit disappointing. What if I was traveling? What if I was stuck in a meeting? They seemingly gave no thought to the notion that people may be occupied and not able to review and sign documents and then run out to FedEx.
I called up and said I wasn't sure if I can get the documents out since it was so late in the day (remember, I just received everything a few hours earlier). They said that if I could get it out that night or even the next morning, it would be fine. Luckily, after some schedule adjustments, I was able to get there that night and everything went out fine.
After the weekend, I received a confirmation Monday morning saying that they got everything and that the deal was moving forward. The next step was for them to find a transportation company to take my car wherever it was going. I was told it would take up to 10 business days for them to find somebody and they would let me know when it was all set up. The only requirement for my part was to receive a bill of lading from the driver.
Two days later, with no warning, I received a call at 7 in the morning from the SHIFT Auto Brokers pickup company. Yes, 7 in the morning. The gist of the conversation was "hey buddy, I'm outside with my truck, can you come outside, take out your stuff, take off your plates, and hand me the keys so I can get going"?
Due to my extremely tight schedule with work and getting kids ready for school, I told him I was not able to do that. I also told him that nobody called me from SHIFT Auto Brokers to let me know that he was arriving, so his arrival surprised me and caught me off guard. If they had given me some advanced notice and the courtesy of knowing what was up, I would have done all of the prep work the previous day. As it turned out, both the driver and myself were inconvenienced by SHIFT Auto Brokers HQ's lackluster transaction management.
Anyway, I was able to return later in the morning and at that point the pickup was pretty seamless. Until I asked for the bill of lading that is. The driver didn't have a copy for me, just a sheet he was sent regarding the pickup and he didn't want to sign it or hand it over. He said he needed it, which I understood. However, I'm not giving up my car without receiving documentation. That's just ridiculous. At that point he agreed to sign off but he wouldn't give the document. He told me to take a photo of the document, which seemed like a decent compromise, and worked for what I needed, though it didn't seem very professional in my opinion.
I immediately sent over the photo of the bill of lading to SHIFT Auto Brokers to show them that the car was picked up. I also asked them at the time if the transfer paperwork has been processed and if it was okay to cancel my insurance. This was around 10:30 am on a Wednesday. I was surprised that I didn't get a reply the entire day. I followed up the next morning and asked the same questions. Again, no reply the entire day. At this point I was little annoyed because they basically took my car and nobody would confirm if the transaction was completed or not. On the third day I decided to give them a call. After a short time on hold I was told that, yes the transaction was completed and that I was free to cancel the insurance.
Why it took three days to accomplish is unclear to me. I have to say though, sitting around with no car and no verification of our completed transaction was not the most reassuring feeling. Along with the unrealistic and uncommunicated document deadline and the uncommunicated pick up details, it's safe to say that there are definitely areas where SHIFT Auto Brokers could improve its customer service.
In the end though, the car was successfully sold and they paid the most money! That's the real reason for my four star review. All the customer service imperfections we're less than ideal, but money talks.
After all the paperwork was done, wire was completed, and details were ironed out came the shipping and waiting game. The shipping company they used got my car from Troy MI to central NJ in less than 48hours. When the car arrived and I looked it over for the first time the car was literally brand new, flawless Fully Detailed, and in even better condition than Michael had described to me. To go even a step further I made an appointment with BMW just to double check everything and give the car a once over, the dealers report on the car came back perfect.
I would highly recommend this dealer to a family member or anyone I know who is looking for a pristine specialty vehicle. SHIFT auto is trustworthy, easy going, professional and pays very close attention to detail.
Thank you guys again for making this experience great !
Scammer's address 3221 W Big Beaver Rd, Troy, MI 48084, USA
Scammer's email [email protected]
Country United States
Victim Location AZ 85251, USA
Total money lost $60,000
Type of a scam Online Purchase
I truly understand and hope this message was useful.
Scammer's address 3221 W Big Beaver Rd, Troy, MI 48084, USA
Scammer's email [email protected]
Country United States
Victim Location WI 53217, USA
Type of a scam Online Purchase