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Undelivered Merchandise

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Undelivered Merchandise Reports & Reviews (166)

- Dade City, FL, USA • Oct 25, 2024
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Placed an online order through a seller site on Instagram for this organization for a Halloween item. It all looked above board

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- Spring Hill, FL, USA • May 20, 2024
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ordered reloading powder but had to use Zelle in order to do transaction. Would not accept debit card. They gave me email to send Zella. From this I got no notification until I asked for it of confirmation of receiving zelle. Got that but got no information about transaction. from that point on got no further contact from them. Website would not allow joining site as a regular which is strange. No phone numbers to call for support or supposed store. I should have known better.

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- Port Charlotte, FL, USA • Jan 22, 2024
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I ordered 4 slipcovers from fb ad 11/06/23. Glad I took a screenshot of the confirmation with my order # because I never got anything else and no shipping info. I contacted the company thru fb "contact us" asking for confirmation and shipping info. Never got it. Phone # was no good. I posted a comment on their ad and sent emails and finally got notice that my items were out of stock. After that, when they did respond, it was always asking me to be patient, never got any specific info and the wording of the contacts raised a red flag that it was a scam. I emailed twice that I was out of patience and wanted to cancel my order and get a refund. The money had been charged to my credit card 11/07. After responses stopped, and their website shows "permanently closed" now, I started a chargeback with my credit card issuer.

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- Clearwater, FL, USA • Jan 20, 2024
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Bought shoes never received

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- Arlington, VA, USA • Jan 18, 2024
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I ordered skincare products and never received items. I contacted the merchant a total of four times and never received response. I even contacted them on their social media, that’s when I found out other people were experiencing the same thing.

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- Elkridge, MD, USA • Jan 10, 2024
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This “company” is taking orders for a product sending a message showing a shipping number and not shipping any items. When asked they say it’s a holiday delay but numerous people are complaining on company’s social media page and the comments are being deleted by the company. Yet they are still advertising and not sending any products.

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- Tampa, FL, USA • Jan 09, 2024
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I ordered a couple of custom tee shirts from them in November in anticipation for Christmas.. they took my money immediately out of my account and I have yet to receive anything from them. I’ve must of sent them at least ten emails asking them to send my order. I asked for a refund they told me they would only send me half out I would just have to wait for the item to come. It still hasn’t.

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- Bradenton, FL, USA • Jan 04, 2024
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I ordered from an online shop and my order was processed, shipped and never received.

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- Silver Spring, MD, USA • Dec 22, 2023
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This company is posing as an online jewelry company which is marketed on Instagram. The website looks normal, but when you place an order that's when things get weird. They will make it seem like they are updating you on your order, but you never get a tracking number and you only get automated messages when you try to reach customer support. They also tamper with your mailing address which will be missing key information for your shipment such as the house number. You get no help from the support email address. Upon checking the ScamPulse.com website, there are tons of complaints from people with the same issue. This company is operating as a scam on the internet.

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- Gibsonton, FL, USA • Dec 17, 2023
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I can't find anything after I bought the veneer on FB. I can't even email

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- Las Vegas, NV, USA • Dec 15, 2023
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I placed an order on 11/30/23 for an Arcade1Up, Pac-Man Partycade game and paid via PayPal; however, after paying the website got hung up and did not provide me with an order number nor confirmation email.

The window showed a message that read "Loading 1 - Please do not close the window after payment is completed. Wait for the payment settlement" and never provided an order number nor confirmation of the order yet my credit card was charged for payment of $75.50

I received a confirmation email from Paypal that I authorized a payment in the amount of $75.50 but it also shows the purchase details as "tiktok b2c recharge Item #_668071", which is not correct. I tried to contact the seller via their website and I also sent an email to their supposed customer service email ([email protected]), but did not get any type of reply to either. I also called the customer service number on their website (334-633-1379) but I get a message that says "Your call cannot be completed as dialed".

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- New Port Richey, FL, USA • Dec 12, 2023
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Ordered off FB ad

Gave me tracking number that never worked.

The tracker had over 12 different locations that the package was going to go, and the tracker never stopped at any of the places provided.

Said my package was delivered 12/2 at 7:06 am. At front door.

I emailed them I did not receive my package. They emailed me back that their system says it was delivered and confirmed. They won’t answer their phone I called four times in a row.

I got there phone number from the BBB.

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- Plant City, FL, USA • Dec 12, 2023
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Placed orders for solar cameras. 1 order for 4 cams and 1 order for 2 cameras. Seller provided a non-us based tracking number. After the bogus tracking system showed delivered I contacted the seller and was told it was delivered but I did not receive either package at 2 different addresses. Scam company responded and said they delivered it and it was not their responsibility if it was stolen. Scam company trying to offer me settlement for non shipped items. Obviously if they actually shipped them they would not offer settlement. You can not go back to shipper. Delivery notice said delivered via USPS but USPS does not use an external shipping system nor can a shipping company leave in mailbox as it is a federal offense. The cams would have been way too large to fit in mail box.

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- Valrico, FL, USA • Dec 08, 2023
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ACV For Keto Health Gummies - 5 Bottles - Subscribe & Save 1 $198.78 Totals: Sub Total: $198.78   Shipping:  ---   Discount: ---   Grand Total: $198.78



The same tactics as the other complaint described. The only difference is that I cancelled the order within minutes and of course never received the product as requested. So, after 20 calls or so they still have my money, and I never received their product. Lesson learned. Please beware.

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- Sewell, NJ, USA
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Ordered a picture canvas from this website and it never sent never gave me a tracking number and no one from the company has answered me at all. I purchased it in July and still nothing.

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- North Fort Myers, FL, USA
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I got an order confirmation 5/4/23. I noticed an error; One shirt was a duplicate. I asked to remove the duplicate from my order, but have had no response at all! August 15 I emailed them asking when my order would be shipped. No reply. I was busy and forgot about it! On October 13, I again emailed "I still await arrival of my shirts! What is the status of my May 4th order?" No reply. There is a link to click on which says "Visit Our Store". Anytime I click on it, the new page has a sign: " SORRY,THE SHOP YOU ARE LOOKING IS CLOSED RIGHT NOW,

PLEASE TRY AGAIN LATER." My charge card statement says: Vigonts Hong Kong.

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- New Port Richey, FL, USA
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I ordered an item, never received. I emailed a few times, no answer, no product

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- Dade City, FL, USA
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Purchased home goods that were never delivered to me. Attempted to contact them to find out what happened to the supposed merchandise. Have not heard back from them.

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- Seminole, FL, USA
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www.rsmalls.com allows you to purchase virtual currency for many online games. After submitting your info/payment, confirming your order, they will then ask you to submit a government issued photo id.

When you decline to give them your ID, they will tell you they will refund the payment. After days of no refunds, you can message them back, and they will say they will give you a refund, yet again. Weeks will go by with no refund. After disputing with my credit card company, they sent a DDoS attack, or a surge, through your IP address and "fry" your modem/router, causing us to have no internet until we replace the unit through our ISP. They also operate under different website names, with a slightly different webpage, that makes you believe you are using a different store, but is actually redirected back to www.rsmalls.com. This is an evil practice for if you had used a debit card, there is no way to reverse the charge. I also found they try to create PayPal Invoices using the information you submit onto their webpage, leading you to believe you owe a random company hundreds of dollars.

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Ordered household goods from what I thought was a reputable company. Have emailed several times with no answer. Asked that they cancel as I feel like I'm not going to get my order.

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