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Vehicle Services Division

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Vehicle Services Division Reports & Reviews (151)

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Generic email regarding my brand new (167 miles) 2023 Ford . Reported that my manufacturer warranty was about to expire. There was no provided email, no provide web site, company name is made up (number ties to a "phoenix warranty services".

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+5
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No return address, no address on envelope and the postal service delivers? I hold USPS responsible for delivering this type of mailing no matter how much income they generate! This is a scam and the government is allowing it to happen using their means of transportation and man hours, not to mention the aggravation the American people have to deal with this! Its a shame!

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+7
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I too received a postal mail that looked like a warranty expiration at quick glance, but it didn’t look quite right. It felt like ‘phishing’ and sure enough, checking a few places on the internet confirmed suspicions.
“Final Notice” Scam

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+4
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Letter claiming that a newly purchased (within 2 weeks ago) vehicle's factory warranty has expired or is about to expire.

Copy of letter attached

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+2
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Mail received with my name, address, car make and year. Did nothing with it as it looked suspicious but it could easily be mistaken for something legit.

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+1
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Simply getting mail asking me to call to update vehicle coverage for a car I have never owned. Comes with a check for a registration voucher for$199.00

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+1
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• Dec 16, 2023
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Look closer, It is not a check and it says so.

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I knew off the bat this was a scam. Because I never had a driver's license in my life & never owned a car in my life. So yea definitely a scam. How do I come about this. That's crazy cause a senior can get easily scammed for thier money. I hope this can get looked into. I'm not the only one.
Factory warranty has expired or may expired soon.

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Hi my name is Kenya Brito and Iive in 229 East Pine Avenue in Bensenville and someone has stolen my identity. I’ve never purchase a car in my life and this is getting out of control
I’ve been scammed

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• Dec 16, 2023
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burn it. fake!

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I dont have a car never have had one and they send me this letter talking coverage for vehicle services and my legs get me everywhere

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+1
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- Metamora, IL, USA
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Has my vehicle make, model, and year. And my home address and name.

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+1
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- Weirton, WV, USA
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Received multi phone calls and multi letters. Today was the icing on th cake. IMMEDIATE RESPONSE NECESSARY!! DO NOT

IGNORE. Postal Mail

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- Fort Thomas, KY, USA
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A "Richard Jones" sent us a letter in the mail (no return address listed anywhere) letting us know our Vehicle Service Contract and or Factory Warranty was about to expire. They wanted us to call with our VIN number and a made up Customer ID number that they supplied. I reached out to our car salesman who recently sold us the car and he said it was a scam and to not call or respond.

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+1
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- Tacoma, WA, USA
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A fake car insurance company try to sell me a fake insurance claim that they said was for a car I don’t even own or have history with AT ALL!

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+6
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This was sent to my 13-year-old daughter. Although it definitely appears fraudulent, I called Equifax to ensure that it is.

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This letter was sent to my 13-year-old daughter, telling her that the vehicle identification number and mileage was needed on a 2021 Chevrolet. Because she is a minor I was concerned about a breach and her Equifax information. The letter is fraudulent and there was no breach thankfully.

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I received this in the name of my 13-year-old daughter. It is concerning, if only for that reason. After recognizing the things that were missing from the document, I also called Equifax to ensure that her credit had not been inquired about.

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I received a letter from Vehicle Services Division Private & Confidential with my 14 uear old child's name on the form. I called them to ask how they had an underage driver's information and that I wanted to speak with someone in management to have her name removed and to understand how they had our child's information. Mind you it was in her nickname! I spoke to two individuals because they first person simply stated it was a clerical error. Absolutely not! You are using children's name for business scams. He attempted to raise his voice and I said I would and will be reporting them. He hung up! The second man attempted to tell me the same information and that it's their marketing team. I said no its a scam and he attempted to argue with me amd I let him know I will be reporting them to evert outlet I can. Consumers this is not okay on any level! Our children are exploited enough in this world that companies that do business in this maner need to be shut down! Report them! Heading
over to BBB next!
Using Children's Name that aren't legal age to drive

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- Grand Junction, CO, USA
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Only two days after transferring my vehicle's title into my name (gift from deceased relative) I started receiving notices in the mail about renewing my vehicle's warranty. Today (12 days post-title transfer) I received an official looking "final notice" requesting I call the 800 number "with current VIN and current mileage before [date]." The notice is on thin, cheap paper but has an official looking esignature from Richard Thomas "Program Coordinator" and they have my VIN number already from a previous notice (yes, my exact VIN)

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I keep receiving letters from them, warning my warranty is about to expire and to contact them. The problem is they don't have their facts straight, because my first name is incorrect and it lists a vehicle I never owned. Already called once to take me off their mailing list, which apparently didn't help since I received yet another letter today.

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+1
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- New Providence, NJ, USA
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Pretends to send you a check and I using deceiving language saying you need to contact to avoid losing coverage on your vehicle.

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+3
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Vehicle Services Division Contacts

Vehicle Services Division associated photos:


Phone:
+1 (888) 413-6075 2 0
+1 (800) 851-0673 0 0
+1 (877) 205-9492 0 0
+1 (888) 582-6670 0 0
+1 (877) 203-4130 0 0
+1 (888) 261-5024 0 0
+1 (888) 582-6870 7 1
+1 (800) 298-4306 4 0
+1 (800) 873-6215 1 0
+1 (800) 851-0673 6 4
+1 (800) 755-4172 1 1
+1 (888) 413-5067 4 2
+1 (888) 582-6870 0 0
+1 (800) 486-9611 0 0

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