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Warranty Services

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Warranty Services Reports & Reviews (132)

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I received a letter addressed to me (including my name and address) with a bar code in the top left below "Vehicle Services Division" and "Private & Confidential". It is titled "Final Notice" and "response to this notice requested". The number I am expected to call is 1-800-851-0673 to "activate my coverage" because "my factory warranty has expired or is about to expire". The name Richard Thomas is signed at the bottom of the page with the same number as the one I am expected to call. They list their operating hours at the bottom of the page in CST and they are 7 AM to 8 PM Mon-Fri and 10 AM - 4 PM Sat. I called and inquired about the business and requested that I stop receiving mail. On the phone, they called themselves Phoenix Protect, and stated their main office is in Dallas TX, with another office in Missouri.

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Final Notice letter received from, Vehicle Services Division as Private & Confidential 2023,

Customer ID:

Call By: 7/14/2023

Response To This Notice Requested RE: 2011 Honda Accord

Letter has my name and address requesting that I please call 1-800-851-0673 with VIN and current mileage before 7/14/2023. Letter states that the vehicle service contract factory warranty has expired or may be about to expire. Signed by Richard Thomas, Program Coordinator, 1-800-851-0673. Operating hours Monday-Friday 7:00 am - 8:00pm CST and Saturday 10:00am - 4:00pm CST.

Please Call 1800-851-0673. Se Habla Espanol 1-800-813-6261

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- Gilbert, AZ, USA
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The following is text taken from the postcard received.

Motor Vehicle Services Required

IMMEDIATE RESPONSE TO THIS NOTICE REQUIRED

Our records indicate that you have not contacted u for your vehicle updated. Please call 1-888-599-3772 to speak with your dedicated service representative.

Failure to respond by 7/12/2023, will recategorize your vehicle in our system with a new status of:

[High-Risk potential "Pre-Existing" conditions with mechanical or electrical issues on vehicle]

Neglecting to update your protection program will result in 100% out of pocket repair costs.

Hours of Operation: Monday - Friday 6am to 5pm PST. Saturdays 6am to 12pm PST

The location provided was taken from the postage stamp.

PRESORTED

FIRST-CLASS MAIL

U.S. POSTAGE PAID

DALLAS TX

PERMIT NO. 3133

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- Dunlap, TN, USA
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Letter addressed saying they need vin and mileage on vehicle. Said it was final notice when it actually was first. Gave customer ID with call by date. No business name and signed by

Richard Thomas- Program Coordinator

Envelope was shipped from Santa-Ana, California with no business name titled in return section.

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- Briarcliff Manor, NY, USA
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The scammers use strong language to contact them to get home insurance. See the attached letter.

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- Phoenix, AZ, USA
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Looking for home equipment insurance policy and the person named Peter contacted us. Mentioned the company named Lifetime Home Warranty and sent us the paperwork to complete and enroll. Paid full year premium for two policies to get the discount.

Enrolled on October 28,2022 and needed to submit a claim on May 26th,2023 and realized that the phone number is invalid and no response and unable to connect.

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- Troy, NY, USA
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I received a letter in the mail, Postage Paid, with the words RESPONSE TO THIS NOTICE REQUESTED visible through the window in the envelope.

The letter had the header Vehicle Services Division, Private and Confidential, along with a customer ID and a barcode. The letter included my legal name, my address (with some error re: the apartment number), and the make and model of my vehicle. The letter was signed "Richard Thomas, Program Coordinator." The text of the letter made sense and was spelled correctly, but no specific company name or program name was included.

The letter stated, "Please call 1-800-851-0673 with VIN and current mileage before [one week after I received the letter].

Our records indicate that you have not contacted us regarding the vehicle service contract on your vehicle.

You are receiving this notice because your factory warranty has expired or may be about to expire.

By neglecting to activate your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires. However, you still may have time left to activate coverage on your vehicle before it's too late. Final acceptance is subject to your ability to meet eligibility requirements.

This may be our only attempt to contact you about activating your Vehicle Service Contract.

We reserve the right to revoke your eligibility for service coverage if you do not meet our criteria. Call within 5 days to ensure eligibility."

The letter also included an alternate number for Spanish speakers: 1-800-813-6261.

I recently registered this vehicle in a new state. I also recently reported the car stolen to local police and my insurance company and had extensive repairs done after the vehicle was recovered.

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- Sun City, AZ, USA
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I keep receiving these home warranty FINAL notices and a voucher for 199.00. Finally today I called them because have never had a warranty with them -- the guy's total focus was, okay, today I will be setting up your home warranty. I said no you won't -- you send this like I had a warranty with you and it is expiring -- you people are crooks, and I hung up.

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- Grosse Pointe, MI, USA
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I have now received these final offers for way over a year, have called them to be removed from their mailing lists, to no avail. They do have my name and address, which does make me uncomfortable. The latest one received has the usual buzz words of "final notice," "call immediately" etc. other clear red flags. Their website (homewarrantyusa.com) is vague and this company is not visible in any of the home warranty lists I have seen.

The address I got today for them is: 5000 Birch Street, Newport Beach, CA 92660

Let me know if you'd like me to send you a scan of the latest letter I just received.

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- Chicago, IL, USA
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Prepaid mail permit # 699.

Mailed in plain white envelope. In place of stamp, has printed:

PRSRT STD

U.S. Postsge

PAID

Permit No. 699

Mailed From

Letter inside envelope lists contact "James Miller - Program Director"

Zip Code 92799

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letter indicated need to call to keep warranty in place for our home secured by Fannie May mortgage.

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- Allen Park, MI, USA
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Postal mail: This notice is to inform you that the property's home warranty at ________, is secured by AMERICAN ADVISORS GROUP, may be expiring or may have already expired. Our records indicate that you have not contacted us to have your home warranty coverage updated.

Please call us today at 888-401-7322

In order to avoid Default and/or Foreclosure, all borrowers with a REVERSE MORTAGE, or HECM loan must continue to pay property taxes, homeowner's insurance, and must keep the house in good repair.

IMMEDIATE RESPONSE REQUESTED

SECONDD ATTEMPT

Property Code: DRR0177266

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- Warrior, AL, USA
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Seems to be a car warranty scam. No business name is given, just a notice about a warranty expiration and a date to call by.

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- Phoenix, AZ, USA
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This came as a small pink postcard with "FINAL NOTICE" and "immediate response requested" and it was trying to get me to sign up for a home warranty.

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- Sedona, AZ, USA
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Letter with Renewal Fee Voucher $199.00 for Home Warranty Renewal notice date 4/6/2033 Contact phone 1-800-301-5412 Respond by: 5/52023 with a Home Owner ID:CHH768 and four more digit or numbers

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- Hamburg, NY, USA
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I got a letter about a home warranty in the mail urging me that this is a “final notice” and “immediate response requested” and it lists my new mortgage company, leading one to believe that something is effected with their mortgage if they do not contact the company immediately. I did call the company to try to get more information to provide but they would not tell me anything without giving my “customer ID” which I refused to do.

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- Lansing, MI, USA
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I fell victim to this Home Warranty Scam back in January of 2023. They have my personal banking information now. I have been trying to report the company since. They are saying that they provide Home Warranty for all items inside of your home. This company is a SCAM. I have been trying to call the numbers provided and when I do, it rings once and hangs up. I have recieved NO post and NO emails regarding any late fees as they did not take my email information or anything else of private information. Chatting with a man by the name of Damaine, I was laughed at when telling him one of their workers hit a button on their phone or computer (whatever they were using to contact me) and I was able to see a quick glance of a woman with long dark hair, wore glasses, and was eating a bowl of food in her kitchen. She replied “oh s***” and took me off the screen and then transferred me over to a woman by the name of Jo Lee. I have taken this information to the attorney generals office as well. Please do not fall for this scam as they will harass by calling everyday stating that I will be charged late fees and changes to my account will be made. Upon further inspection, the (866) 772-7265 phone number is related to a company called American Automotive Warranty. Which of course is another scam. I have received another letter similar to this only a few days after and realized I fell victim to a scam. Went to my bank and explained the situation and showed them the letters received in the mail. They blocked the warranty account but have told me to continue keeping an eye on my funds. Upon further inspection with the ScamPulse.com there are several addresses regarding the warranty establishment at several locations in MO and CA. The people I have spoken to from this warranty place are Chris, Jo Lee and Damaine. They have claimed to send emails and post in my mailbox but I have received NOTHING. They have no app to collect information like other insurance companies, nor did any of these final notices have a return address. Calling the last time, I asked how much my late fee would be but the man by the name of Damaine would not give me the actual fee charge!

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- Deerfield Beach, FL, USA
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RESPONSE TO THIS NOTICE REQUESTED

ATTENTION: **** ******** Body of text was to inform me that the home warranty either expired or was about to. I was to contact them to get the warranty up to date. This letter would be their final attempt. POC is James Miller, Program Director, at the number listed earlier. Customer ID was WHA1481854.

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- Dewey, AZ, USA
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Received a letter asking for vin and mileage on my vehicle regarding an expired warranty. Saying I need to call the number listed and that I would be at risk if I did not call the number.

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- Beachwood, OH, USA
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Offered us a home appliances warranty. They said that we had a warranty connected with our mortgage at Third Federal , and it had expired. They sent a coupon in the mail with our home owner ID from Third Federal. We called to set up a warranty for 3 months. Bank sent a text fraud alert and they asked us to override it, and we permitted transaction. My husband paid 150 for first month. It was a 3 month offer They said we could cancel the warranty next month if we were not satisfied. They offered to send email confirming what the warranty covered. They did not. We called from 2 different phones and left messages to send the info. No response.

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