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Counterfeit Product Reports & Reviews (241)

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*BEWARE HEAVENJEWEL * on ebay. I ordered a ring , it was defective. After contacting heavenjewel and sending a picture of the defective ring, they agreed to accept the return. I mailed it with tracking etc by the USPS. After many weeks of correspondence the company tells me they did not receive my package, yet I tracked it and it showed delivered to the address heavenjewel supplied. Additional correspondence from the company stated the package was lost in another city and then the company heavenjewel sent me an email with a picture of packaging and a fake ring ( someone had switched , not the ring I sent back) however, what they did not know is I had taken a picture of the mailman wrapping my package and the packaging was not the same as in their picture. I had to ask ebay to step in as well as my CC company to issue a refund as heavenjewel has not issued a refund a month and a half later. Ebay was great and issued my refund, I reported suspected FRAUD to them . Thank you,

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