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Litfad Reports & Reviews (87)

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The return policy on this website is a lie. I have tried to return this item, and they won't let you. They just offer to give you some small percentage of the total cost. They will not supply a return address or a refund for the cost of the item. I accidentally bought this item. I tried to cancel right away, they refused. Now they are refusing to return. This is a scam.

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Ordered a rectangular LED light - shown as perfect rectangle - delivered in box like wet noodles...literally the shape was so off it was funny. The light didn't switch out of one color despite being purchased to have a remote control and change colors. Additionally, the led was so cheaply made, it was coming apart where the rubber met the plastic, revealing the bare lights. Their return policy is a total scam - return the light at your expense to china, they then deduct their initial shipping fee - if you can even use the mailing address they provide, also sketchy, it isn't worth it to send back the broken stuff they send you.
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights

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The item was not as advertised and a knock off from China. The light that I ordered was not compliant and I would have had to connect wires to get it to work. Even my electrician said it wasn't safe. They have gamed their returns policy so that after your order you can't return it easily as you have to pay a fortune to have it sent back to China. Really unfortunate we have other countries taking advantage of us like this. What a shame. Now I see their trust pilot score is a 1, but the only reason it's a 1 is because you can't rate any lower. THIS CAN'T HAPPEN TO OTHER PEOPLE! PLEASE HELP!

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This is a trash company.
I ordered a floor lamp (roughly 500 dollars) online from this company, they said they will ship two packages including all the parts i need. However, they missed some important parts that i am not able to assemble the lamp. They said they will send another package for the remaining parts. But i never get them. And i placed the order on 4/08/2022, for over 2 months. I still dont get anything from them
And i am aksing for refund. So hard to let them refund ! it is rediculous. they made the mistakes why i should pay for that.?!
Again . avoid this toxic company.

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Products are not CSA certified, items were also shipped damaged. Company would not honour their return policy as stated on their website. Buyer beware.

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STAY FAR AWAY! Light fixture sent was not the one as pictured. Further, it was chipped and bent. When I sent pictures to the company, they denied what was clearly seen and refused refund. After several emails, I filed a complaint with PayPal and received my full refund. This is a picture-only website - don't waste your time or money

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If anyone wants to open a class action lawsuit against this company please email me at [email protected]

I purchased their insurance for my $1k table, it arrived broken. Took 3 months to arrive. WORST customer service ever, they’re telling me to open a case through the post office no help no apologies. This company is Chinese and advertising as a high end is based company. They are absolute fraud avoid at all costs!

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I placed a order from litfad on March 15 they said it would take 10-15 business days to process. I tried to cancel order on March 22 , 7 business days after order. They said it had shipped but there system was at fault and they would send me tracking several days later but on there site my order still says being processed . I kept trying to cancel they were offering me 5 % off to keep order but I want to cancel they told me I can check later to kindly wait. Thank you Paula Paice

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This company sells discounted lighting. I got an ad for them on my Instagram. The lamp I received was very different than advertised and was defective-the shade does not stay on. The company will not refund my whole purchase. There are thousands of reviews online saying this company is a scam but they are still up and running and targeting people. I will paste their whole address below.

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After a $550 online order, Liftad sent a broken light fixture, missing both pieces and assembly instructions. Instead of offering to replace it they offered a 5% refund (ultimately paid 20%). It seems clear that sending cut-rate products and then being inaccessible / unresponsive is a core part of their business model. Shame on them.

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Scammed us. Google does not contain any reviews of this company and continues to push their company to the top of keyword searches regardless of how many people they've scammed. Google is bull[censored].

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I ordered a lamp two months ago. It finally arrived yesterday. In addition to being incredibly cheaply made, it does not work at all. When I reached out to their customer support, I was told to engage an electrician and to check my outlets. When I said the lamp still does not work, they never responded to me to provide me with return instructions. I spent around $300 and feel really burned. Please save yourself the very bitter and painful experience and do not order from this place.

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Litfad claimed their product was steel but is plastic. They also claim a guarantee but when I requested a return and refund the expect US to pay shipping return to China which results in a financial loss.

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Misleading information in product ad. No customer service at all. As per product ad the chandelier width will be 37.5 inch; however I received a product which is 22.5 inch wide and they refused to refund for the wrong product. Actual product is not even close to the photo and description. Also the quality is extremely poor. offered 5% refund. Extremely unprofessional and fraud seller. Becareful before buying. I have all the proof.

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DO NOT BUY. Like al the below, advertise amazing lights on their website, and they send JUNK, unsafe lights, poorly packed, with Manufactuing defects, then offer tiny discounts to appease you. When you aren't happy they say "well send it back to us and good luck with the HUGE shipping fees". Should be investigated for SCAMMING 100%, sorry if you are reading this after you bought something (like I did)...

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-the lamp I bought took over 2 months to arrive.
-it was poor quality, definitely not worth the price. don't trust the fancy pictures!
-the plug was not adapted to my country
-and the lamp fitting was broken: when I tried to complain, they made it super hard to get a resolution.
never again!

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Do not buy from them.

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I purchased a chandelier from the company NORDIC RECTANGLE PENDANT CHANDELIER CRYSTAL. I received the item which did not appear as it did on the website. I immediately contacted the company via customer support to request the option for a return of this item. The company immediately defaulted on her their return policy and stated that I am only entitled to 10% of money. It has has been a horrible experience and at this point I am unable to ship this item back to China due to the cost. I feel so violated and don't want anyone else to have this experience with this company. PLEASE DO NOT BUY FROM THEM! THIS IS A COMPANY OF SCAMMERS as they do not abide by the policies stipulated on the online website.

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I ordered ceiling lights from this company by the end of May. It was supposed to arrive by 06/21. It's already 7/13 and I still have not received the product. It was stated in the site that after 7/12, I can receive a full refund. I contacted customer service several times and they told me that they can't give me a refund since the product has been shipped. What a total scam! I felt like I was robbed.

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LITFAD SOLD ME A BROKEN LIGHT. THEY REFUSED TO REPLACE OR REFUSED MY MONEY. Ive files a scam claim with the U.S. Trade Commission and dispute with VISA.

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Same here. Do not buy from them

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This company is the worst. After waiting three months for my order and being assured the order was on its way, I discovered that it had been returned to the company three weeks ago. They were not honest with me. When I confronted them with the shipping status that they couldn't be bothered to check, they first said that the address was wrong. Then they said they didn't know why the order had been returned. When I said I wanted my money back, they said they would either have to ship it again or the order would be destroyed at my expense. Luckily PayPal intervened on my behalf. Don't buy from them. i really wanted the lamps but I will NEVER purchase from them again. Check the horrible reviews all over the internet!

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