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Litfad Reports & Reviews (92)

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I purchased an office chair from the Litfad website on August 24, 2022, and paid with my credit card. I received the invoice via email, and it contained a link to a Chinese carrier to track the package. As time passed, I noticed the status of the package was never updated on that site, therefore, on November 1st and after more than two months of waiting, I contacted Litfad to request a cancelation of the order.

I noticed the company does not have a phone number listed therefore I sent them an email. Litfad replied that they have a no-cancelation policy on their website and kept telling me, that the chair was dispatched. I kept asking them where the chair was but kept getting the same answer.

On November 10th I received the chair delivered by FedEx, it was obvious that the package was poorly taped, and the box was wet and torn. When I opened the box, I noticed the chair was damped by the water leaking inside, and to add to the disappointment, the color of the chair was not even close to what I have ordered. I ordered baby blue leather, and I received a teal color chair.

The same day, I contacted Litfad to request a refund and instructions to return the item. They first asked for pictures which I provided via email in a zip file. They then replied that they could not open the file, so I had to resend them individually. They replied asking me to circle on a JPEG where was the chair wet! consider that the pictures I sent were high resolution and there is a picture where is noticeable the water on the leather in contrast with my hand.

After much back and forward, they offer to reimburse me 20% of the cost of the purchase and I could keep the chair. Since I refused, they then replied offering 30%. I explained that I did not pay $300 for a Chair that arrived soaked and wet and I demanded a full refund since their website has a return policy for damaged items.

Once I received their email with their instructions for the return, I almost choked at the fact that they were asking me to ship the chair to an address in Hong Kong. This would have cost the same if not more than the chair itself. I want to mention that I checked their website and in the "Our Guarantees" section "Where do I send returns?" it does not mention anything about returning to an address overseas.

This is their statement in that section, "For the item, if you need a return, please contact our customer team before. Litfad will not be responsible for returned item(s) without notifying us in advance."

I began researching this company and found several complaints on different sites including the Better Business Bureau. It appears they are running a "Refund and Recover scam", where they sell products to other countries and avoid issuing refunds by making an unrealistic request of returning the goods overseas. Hence, forcing the buyer to keep the unwanted, incorrect, faulty, damaged item or lose their money.

I would like to request an investigation of this company and hope that this department can prevent companies like this one from doing business in the United States.

All the statements in this request can be supported with Documentation and pictures. 

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This company is a fraud. I paid nearly $2,000 for a rug and table from Litfad. Waited two months for delivery. The products delivered bear no resemblance to the online images. Now I read up on the company and learn it is a fraud. Have exchanged dozens of emails and they refuse to refund me.

I’ve lost $2,000 and am angry and embarrassed to have been scammed. I need that money back. The products are not only fraudulent knock-offs, but they are dangerous and unusuable. Can’t even attach the table top to the bases. The company suggests I drill holes into the table top, which will not work, because the bolts are threaded. The items are unusable and now they say I need to ship everything back to China. This is supposedly a UK company. I’ve read about them scamming thousands of people.

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The product received was damaged. The site states that refunds and returns are accepted, however, is not accepting or providing a resolution. They are trying to make me ship the item back to china, however, they state they have a US warehouse. Shipping to China would be more than I paid, and they are not allowing me to return or give me a refund which indicates it was a scam from the beginning.

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I purchased a table from this joke of a website not realizing what a sham it was. It wasn’t so cheap that it was obviously a fraud. It took months. First time it apparently was lost it transit. They sent it again and it came broken. I reached out to them with pictures of the broken table and asked for a refund. They told me to send the table back for “inspection” AT MY OWN COST. So let’s get this straight. I should spend $250 or so dollars to ship a 30-50lb broken table back to China to get a refund on a ~$300 table because they didn’t package it properly and it broke in transit? Are these people out of their minds? I’ve been going back and forth with them for over a week and I feel sure I’m talking to bots or people just copying and pasting nonsense to me. I’m disputing the charge with PayPal but these people must be stopped.

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I purchased a labeled political map wall mural. When I got the items a few weeks later they were of the poorest quality. The labels for the countries are so blurry and smeared that it is unreadable and unable to be hung on the wall. They will not consider a refund without you returning the product, which costs way too much to bother. This is how they get you. They don’t care that they sold an inferior product, they only care that you received the item you purchased. STAY FAR AWAY! Spend the extra money and buy what you want from somewhere else.
BUYER BEWARE
BUYER BEWARE
BUYER BEWARE

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The return policy on this website is a lie. I have tried to return this item, and they won't let you. They just offer to give you some small percentage of the total cost. They will not supply a return address or a refund for the cost of the item. I accidentally bought this item. I tried to cancel right away, they refused. Now they are refusing to return. This is a scam.

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Ordered a rectangular LED light - shown as perfect rectangle - delivered in box like wet noodles...literally the shape was so off it was funny. The light didn't switch out of one color despite being purchased to have a remote control and change colors. Additionally, the led was so cheaply made, it was coming apart where the rubber met the plastic, revealing the bare lights. Their return policy is a total scam - return the light at your expense to china, they then deduct their initial shipping fee - if you can even use the mailing address they provide, also sketchy, it isn't worth it to send back the broken stuff they send you.
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights
Total Scam for cheap lights

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The item was not as advertised and a knock off from China. The light that I ordered was not compliant and I would have had to connect wires to get it to work. Even my electrician said it wasn't safe. They have gamed their returns policy so that after your order you can't return it easily as you have to pay a fortune to have it sent back to China. Really unfortunate we have other countries taking advantage of us like this. What a shame. Now I see their trust pilot score is a 1, but the only reason it's a 1 is because you can't rate any lower. THIS CAN'T HAPPEN TO OTHER PEOPLE! PLEASE HELP!

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This is a trash company.
I ordered a floor lamp (roughly 500 dollars) online from this company, they said they will ship two packages including all the parts i need. However, they missed some important parts that i am not able to assemble the lamp. They said they will send another package for the remaining parts. But i never get them. And i placed the order on 4/08/2022, for over 2 months. I still dont get anything from them
And i am aksing for refund. So hard to let them refund ! it is rediculous. they made the mistakes why i should pay for that.?!
Again . avoid this toxic company.

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Products are not CSA certified, items were also shipped damaged. Company would not honour their return policy as stated on their website. Buyer beware.

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STAY FAR AWAY! Light fixture sent was not the one as pictured. Further, it was chipped and bent. When I sent pictures to the company, they denied what was clearly seen and refused refund. After several emails, I filed a complaint with PayPal and received my full refund. This is a picture-only website - don't waste your time or money

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If anyone wants to open a class action lawsuit against this company please email me at [email protected]

I purchased their insurance for my $1k table, it arrived broken. Took 3 months to arrive. WORST customer service ever, they’re telling me to open a case through the post office no help no apologies. This company is Chinese and advertising as a high end is based company. They are absolute fraud avoid at all costs!

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I placed a order from litfad on March 15 they said it would take 10-15 business days to process. I tried to cancel order on March 22 , 7 business days after order. They said it had shipped but there system was at fault and they would send me tracking several days later but on there site my order still says being processed . I kept trying to cancel they were offering me 5 % off to keep order but I want to cancel they told me I can check later to kindly wait. Thank you Paula Paice

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This company sells discounted lighting. I got an ad for them on my Instagram. The lamp I received was very different than advertised and was defective-the shade does not stay on. The company will not refund my whole purchase. There are thousands of reviews online saying this company is a scam but they are still up and running and targeting people. I will paste their whole address below.

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After a $550 online order, Liftad sent a broken light fixture, missing both pieces and assembly instructions. Instead of offering to replace it they offered a 5% refund (ultimately paid 20%). It seems clear that sending cut-rate products and then being inaccessible / unresponsive is a core part of their business model. Shame on them.

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Scammed us. Google does not contain any reviews of this company and continues to push their company to the top of keyword searches regardless of how many people they've scammed. Google is bull[censored].

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I ordered a lamp two months ago. It finally arrived yesterday. In addition to being incredibly cheaply made, it does not work at all. When I reached out to their customer support, I was told to engage an electrician and to check my outlets. When I said the lamp still does not work, they never responded to me to provide me with return instructions. I spent around $300 and feel really burned. Please save yourself the very bitter and painful experience and do not order from this place.

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Litfad claimed their product was steel but is plastic. They also claim a guarantee but when I requested a return and refund the expect US to pay shipping return to China which results in a financial loss.

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Misleading information in product ad. No customer service at all. As per product ad the chandelier width will be 37.5 inch; however I received a product which is 22.5 inch wide and they refused to refund for the wrong product. Actual product is not even close to the photo and description. Also the quality is extremely poor. offered 5% refund. Extremely unprofessional and fraud seller. Becareful before buying. I have all the proof.

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DO NOT BUY. Like al the below, advertise amazing lights on their website, and they send JUNK, unsafe lights, poorly packed, with Manufactuing defects, then offer tiny discounts to appease you. When you aren't happy they say "well send it back to us and good luck with the HUGE shipping fees". Should be investigated for SCAMMING 100%, sorry if you are reading this after you bought something (like I did)...

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