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Litfad Reports & Reviews (87)

- Waxhaw, NC, USA
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I purchased a ceiling fan from LitFad. It was much more cheaply made than described. On their website, they describe a return policy that allows a full refund minus return shipping. After 19 email exchanges, I have still been unable to receive a return shipping address or confirmation that refunds are even a possibility. There is no contact number listed and it appears to be a scam shell company for a Chinese group.

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Product delivered in bad shape.
No return or refund issued. They wanted me to keep the product for 20% refund. Who would wanted to keep the product broken?
This company is a scam.
Please dont waste your money. I wasted over $1500.
I feel bad for the people burned by this company. They should be banned from USA..

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- Jupiter, FL, USA
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This company Litfad has a website to order items. So I ordered a lamp from Litfad. I was contacted by e-mail that the lamp that I ordered was on a container ship name of ship company is Cosco shipping lines. Container 6294685290. ETA was April 14. Tracking number is

784976785180.

I tried contacting the company. I looked it up and alot of complaints came up about this company is not on the up and up. There were 92%

complaints.

Please be so kind as to investigate this company.

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Sent a light fixture with literally no protective packaging, and it arrived shattered. Will not replace or refund unless i pay to ship it back to China. DO NOT order from them, customer service is awful!

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My boyfriend and I purchased a new ceiling light on lit fads website. We ordered it and January and receiced it and the end of March. When we installed it and turned it on the light would t stop flashing. We even contacted our electrician to ensure all was installed properly. When we contacted the company for support they asked for pictures which we supplied but they wouldn't reaolve the matter, they just kept running us in circles. after two weeks of contact with them, only through chat and email because they would supply a phone number, we as for a full refund as per their "dead on arrival" policy online. Instead of processing the full refund, they offered us 5% of our money back. As I continued to ask for my full refund they increased the refund by 5%. At this point they're offering my 25% of my money back. They won't let me speak to a manager, they're chat support is not helpful and their email support is giving me the runaround. Online they claimed to be a Norweigian company but they are actually in China. Check online reviews.. They are stealing peoples money and sending them defective products.

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I ordered something that was supposed to be a carpet in nice bright colors. I received a thing that looked like a cover made of cheap fleece. I sent already a lot of emails to the "support", the answer is always that I can't return the item (and not be refunded) if the correct product was delivered.
What can we do to stop this company?!

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My exchange with customer service below... The most relevant part is at the end where Customer Service say they "don't care"

I was about to place a large order and happened upon a review site; it was very unfavorable. Now I'm hesitating and wondering if Litfad is a "scam" as so many seemed to say on the site. Do you work at Litfad or third-party company (or AI)?. Thx!

Chat started
Support joined the chat

Support people do not usually comment after package received, but for those people who did not have a perfect experience (due to the long distance and delivery time) might leave a bad comment. but that's just a tiny part of all our orders
you can pay for expedite shipping

after we send it out, for air transportation it normally needs 10-15 days
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EricHow long should it take for our fixtures to arrive in Michigan. BTW, https://www.scampulse.com/litfad-reviews

SupportTotal Delivery Time = Processing Time + Shipping Time

Before it's shipped out, we also need time to process it. This includes preparing your items, performing quality checks, and packing for shipment, normally need 7-10 business days.

The shipping time is affected by the shipping method you choose. Commonly, if you choose standard shipping, it will need 10-15 days for you to receive the items after they are shipped.
With regard to ocean shipping, the shipping time is longer, which is about 25-30 days (United States and Australia) or 35-40 days(European countries and Canada).
show original
Eric How do I know if "ocean shipped"?

Suppor you can choose the shipping method when you place the order
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Eric Do you (customer service) have a phone number?

Support Sorry for the inconvenience, we don't provide phone service yet. Since English isn't our mother language, misunderstandings often happened before. The propose of providing better service, customers are guided to communicate with us through "live chatting" or e- mails.
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Eric Here's just a few. Would you be concern?

Supportactually no
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EricMrs Janet Smith
• Mar 02, 2021
I ordered a light fitting in November costing 76 pounds . It still hasnt arrivedeven though it was supposed to have been dispatched on27th jan with a tracking number2741098004. Supposedly DPDUk are delivering but they have not received the parcel. Cant find any customer services online. Shocking service

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Eliut
• Mar 02, 2021
I ordered a light on 01/22/21 for $440 dollars today is 3/1/21 and I haven’t heard from litfad at all so I chatted with someone and when i told them I wanted to cancel my other and to refund my money back the chat ended immediately

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Nathan M
• Feb 19, 2021
Litfad sent me a USA version product that doesn’t work in Australia. They admitted so and suggested I purchase a certain globe that we purchased and it simply blew. Electrician and Lighting shop confirmed it wasn’t compatible with Aus as a 110-120V doesn’t work in Aus.
They refused to send the correct item and won’t refund us.
We had to pay additional electrician fees and globe costs.
Wasted $350 and they don’t care.
Wouldn’t recommend anyone purchase from them. Don’t waste your money or time!
Wish I could rate with 0 stars!

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Emily Sanz
• Feb 18, 2021
Do NOT buy from this company. I bought a $300 light fixture that took over a month to arrive from China. Where else of course. The instructions were two sentences with a diagram of the parts. It arrived with missing pieces. Contacted the company who said they would get back to me but their factory is closed for a month. So I basically wasted $300. It’s a ripoff. Electrician bought missing pieces to this item and he said it basically was made wrong. They tried replicating a light fixture the wrong way. Stay away from this company!

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nicoleta.c
• Feb 11, 2021
I have bought a light of EUR€257.29 in Nov 2020. There are 3 months since then and I cannot track the item, nor can the company. They offer no customer support no refund of the money. I am not sure what to do at this point. Extremely disappointed. It's my first time to be scammed. Completely unrealizable company, I recommend to avoid it!

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Costumer
• Feb 06, 2021
Worst company ever.
Poor costumer service.
Long shipping. Still waiting for my order, already 3 months, no money refund, scam.
All products shipping from China.
So don't wait for good quality.
So sad that never read reviews before I did order.
No trust which this company.

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Support people do not usually comment after package received, but for those people who did not have a perfect experience (due to the long distance and delivery time) might leave a bad comment. but that's just a tiny part of all our orders
show original

Eric You already used that reply above.

Support ok

Eric Does Customer Service have an email address?

Support you can send an email to [email protected]
show original

Eric PS - I don't trust you.

Support ok
show original

Eric That's reasuring. Do you care?

Support no

Eric ok

Support ok

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HORRIBLE DO NOT TRUST!

This company is refusing to give back my money even though they shipped me damaged goods. The lights I received were flickering and smelled of burning plastic when lit. I requested a refund 2 days light and 2 months later I am still fighting to get my refund now through paypal! Will NEVER order from LITFAD again! They need to be SHUT DOWN!

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I ordered a light fitting in November costing 76 pounds . It still hasnt arrivedeven though it was supposed to have been dispatched on27th jan with a tracking number2741098004. Supposedly DPDUk are delivering but they have not received the parcel. Cant find any customer services online. Shocking service

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I ordered a light on 01/22/21 for $440 dollars today is 3/1/21 and I haven’t heard from litfad at all so I chatted with someone and when i told them I wanted to cancel my other and to refund my money back the chat ended immediately

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Litfad sent me a USA version product that doesn’t work in Australia. They admitted so and suggested I purchase a certain globe that we purchased and it simply blew. Electrician and Lighting shop confirmed it wasn’t compatible with Aus as a 110-120V doesn’t work in Aus.
They refused to send the correct item and won’t refund us.
We had to pay additional electrician fees and globe costs.
Wasted $350 and they don’t care.
Wouldn’t recommend anyone purchase from them. Don’t waste your money or time!
Wish I could rate with 0 stars!

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Do NOT buy from this company. I bought a $300 light fixture that took over a month to arrive from China. Where else of course. The instructions were two sentences with a diagram of the parts. It arrived with missing pieces. Contacted the company who said they would get back to me but their factory is closed for a month. So I basically wasted $300. It’s a ripoff. Electrician bought missing pieces to this item and he said it basically was made wrong. They tried replicating a light fixture the wrong way. Stay away from this company!

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+1
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I have bought a light of EUR€257.29 in Nov 2020. There are 3 months since then and I cannot track the item, nor can the company. They offer no customer support no refund of the money. I am not sure what to do at this point. Extremely disappointed. It's my first time to be scammed. Completely unrealizable company, I recommend to avoid it!

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+2
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Worst company ever.
Poor costumer service.
Long shipping. Still waiting for my order, already 3 months, no money refund, scam.
All products shipping from China.
So don't wait for good quality.
So sad that never read reviews before I did order.
No trust which this company.

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- Bronxville, NY, USA
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THEY TAKE YOUR MONEY AND DO NOT SEND THE PRODUCT. THEY CONTINUE TO EMAIL YOU FAKE TRACKING #'S THAT REVEAL NOTHING AND TELL YOU TO BE PATIENT. THERE ARE SCORES OF PEOPLE WITH THE SAME STORY ALL OVER FACEBOOK. THEY PAY, ARE TOLD TO WAIT, MONTHS PASS AND NO PRODUCT IS RECEIVED. IN 1% OF THE CASES WHERE A PRODUCT WAS ACTUALLY SHIPPED, IT ARRIVED ENTIRELY BROKEN AND UNUSABLE WITH ZERO ABILITY TO RETURN ITEM TO ADDRESS.

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I’ll start by saying that I have never written a review for anything but this situation has me so enraged that I feel it is necessary for me to send out a warning. I purchased a light fixture from Litfad. I was sent the wrong light fixture (I ordered a chrome fixture and was sent a gold fixture) I emailed Litfad and sent them the photos of the light fixture and labels on the box that they requested. It took several emails to convince them that I was sent the wrong light fixture. They even responded, “we sent you the right item” after I sent pictures of the gold one and my receipt from them that had a picture of the chrome one and the word “chrome” in the description. I requested that the correct item be sent to me and that a return label be sent so that I could send them back the gold light fixture. They agreed to send the correct item after I returned the incorrect item at my expense….to China! I contacted Paypal to file a dispute. The decision Paypal came to was that I needed to return the item (the one I did not order) at my expense in order for the seller (Litfad) to refund my money. I looked into several shipping options and with each of them it would cost me more to ship the item back to China than it cost me to purchase it. How can this be? I bought a light fixture – was sent the wrong light fixture – must return the wrong light fixture, at me expense, in order for them to return my money. Litfad is a scam! They can send any old item and know that they won’t have to refund and money. Do not buy from Litfad and beware of Paypal’s purchase protection for buyers.

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Horrible company. Shipped a broken light and will not replace or refund unless I pay the $60 to send back to China. Ridiculous

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This company is a Scam. First the order stated the fixture was in stock and had shipped. The fixture had never shipped. The fixture took 6 weeks to receive. Once I received the fixture The Light fixture was broken and there is no one to speak to regarding this matter. The email is an automatic response stating the same thing every time you email them and also the chat on line is an automatic response. The company has no customer service what so ever. I have also turn the company opinions the Better Business Bureau.
The company does not have a phone number.I Spent $367.00 and no refund.

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- Du Bois, PA, USA
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I ordered two different lamps. The first lamp I ordered, I got my money back because it was out of stock, which I had to fight with them to get because they keep of changing their story of it was shipped out or out of stock. Then I had to fight saying I wanted a refund and not to choose another item.

The other item I received a whole month after they say I would I get it by. It was broken. It was say its a lamp but it is not a lamp, its a keychain glued on a dollar tree quality light up stand that doesn't even work. They would not give me a refund for it, when they say they offer a 14 day dead on arrival policy. They said I had to send it in if I want a refund but I have to pay shipping and it would cost to much. It says on there page, they might ask to send it make if it has high value it what I ordered was $10.81. Once, I received it switch on the bottom is broken. There decoration part on top of it is a unicorn but it end up as a unicorn key chain that they hot glues it on. The light blub part had things in it that moves around when it not supposed to.

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Need my order! confirmation 131501 Aug 29. Tracking #1Z7A0374030 Sept 19.please send or refund my money Dee Poppe 925 Ronan dr. Hastings NE68901

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