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Litfad Reports & Reviews (89)

- Du Bois, PA, USA
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I ordered two different lamps. The first lamp I ordered, I got my money back because it was out of stock, which I had to fight with them to get because they keep of changing their story of it was shipped out or out of stock. Then I had to fight saying I wanted a refund and not to choose another item.

The other item I received a whole month after they say I would I get it by. It was broken. It was say its a lamp but it is not a lamp, its a keychain glued on a dollar tree quality light up stand that doesn't even work. They would not give me a refund for it, when they say they offer a 14 day dead on arrival policy. They said I had to send it in if I want a refund but I have to pay shipping and it would cost to much. It says on there page, they might ask to send it make if it has high value it what I ordered was $10.81. Once, I received it switch on the bottom is broken. There decoration part on top of it is a unicorn but it end up as a unicorn key chain that they hot glues it on. The light blub part had things in it that moves around when it not supposed to.

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Need my order! confirmation 131501 Aug 29. Tracking #1Z7A0374030 Sept 19.please send or refund my money Dee Poppe 925 Ronan dr. Hastings NE68901

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I ordered Aug 29 confirmation #131501 transaction SWN461712U019 tracking #1Z7A0374030165927 sent Sept 19. I still do not have my order. Get it to me or refund my money

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- Perry, GA, USA
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I received light fixtures from this company and the order # is ******! The fixtures were not glass and simply did not like them! They were cheap and came with no instructions! They will not send a return label for the items! The cost of items is $170.23

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I ordered a ceiling light fixture online from Litfad.com for $275 (cheapest of other online retailers) On June 8. Their website said orders ship within 2-4 days. Waited 3 weeks and the order never changed out of “processing” status. Contacted Litfad by phone and email several times and they said it would ship the next day. It never shipped. On July 5 I received an email stating the item I ordered was no longer available, but they could send me a cheap inferior knock off instead. I said no thank you, please refund my money immediately. No response back and no refund back. I contacted PayPal to open a dispute since I used them to pay for the order. Litfad emailed me yesterday saying they could offer me a 5% discount on the same cheap knock off that I said I didn’t want. Again, I responded by requesting an immediate refund. No response again and still no refund. What I should have done was google them. Dozens of Buyers with the same story. They are a SCAM!

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I ordered two ceiling lights from a company that promised 2-4 business day processing. I didn't pay attention to where the items were shipping from, but shipping in US was free so I wasn't concerned. It's now been a month and I haven't received anything. I've reached out to them multiple times, they give me fake tracking numbers that show nothing. They refuse to cancel my order/refund me.

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