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Microsoft Imposter

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Microsoft Imposter Reports & Reviews (292)

- Belle Vernon, PA, USA
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I was on my computer and received a blinking screen saying I had mauer and needed to get it off ASAP to call Microsoft support. I called the number that was supposedly Microsoft support and they transferred me to another person who proceeded to ask me to go to Walmart and get a gift. Card because they need the number on the back but think I said. Why can't I just give you a dollar? Why do you need 300 and then? I. Knew it was a scam from then but they almost got me because I actually thought it was Microsoft support.

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- Glenview, IL, USA
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I experienced computer issues when I used the app Chromnius. I was instructed to call a number that I was told was Microsoft tech support. Once the person I presumed was a Microsoft representative told me I had computer issues, and he told me that I should confirm this information with my bank. They connected me with what I thought was my bank as they had the hotline introduction typical of Chase Bank. The person who I thought was a Chase representative (who told me his name was Brian) then went over my account once I told him my SSN and contact information and told me I had a pending charge on my bank account for 19600 dollars to a Russian gambling site. As I thought this information was legitimate, I followed his exact instructions in lying to the bank clerk about my intention in withdrawing almost all of my bank assets (29139 in total) in cash over a two-day period (June 1 through June 2) and delivered it to an Athena Bitcoin Kiosk. I was told that this Kiosk would be used to secure my assets until an FTC agent was able to visit me, scan a given QR code, and return my assets to my checking and savings accounts. This was, of course, not the case. I have filed this issue with my local police station as well as my bank branch. I have been told that this was not a case of total fraud since I willingly withdrew money from my accounts and nobody impersonated me. Therefore, my funds cannot be insured and it is more than likely that I will never get my funds back. However, I was manipulated into taking out a loan under false assumptions that this was standard procedure, which is why I decided to file this complaint to the BBB. The scammer used, essentially, a fast sales pitch while taking advantage of my panicked state. I may have also been targeted due to my younger age and inexperience with financial procedures. I have included a report that I filed to IC3 below.

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- Wauconda, IL, USA
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In 2021 my computer was hacked. This company came up on my computer as a Microsoft company. I accepted it ( I know stupid on my part) They fixed my computer (supposedly a one time fix and nothing else). I sent a check for 299.99. Today I received a message from them stating I needed to update my services. I didn't know I had any services nor was I told at the time that this was a security service that would be continued. I stated I wanted the service cancelled and they told me they could cancel the service but I needed to pay for the services I was using since February 8th of 2021. $3060.00; I never asked for or knew I had the security service. They told me I could pay over the phone or they could use the information that was on my check. I stated they had no permission to use my banking information, nor would I give them any of my information. The company name is supposedly Cisco Technology. How do I cancel these fees and end this service? I'm afraid they can get into my computer. The service is supposedly on my network firewall.

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- Chicago, IL, USA
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The website claims my IP adress was taken and my computer is locked until i call the number provided

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- Russell, PA, USA
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I had a pop up on my computer. I could not close it. It said not to shut down my computer because I had a virus. It gave me a phone number to call to fix my problem. I called and they said they was Supremo working for Microsoft and to give them control and they would fix my computer. I allowed them. I was told after this that it is a scam so I called my bank right away and had my account shut down. The bank told me I needed to now get my computer professionally cleaned.

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- El Paso, IL, USA
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Laptop starting alarming "Critical Alert being hacked". I was unable to get out of the 4 screens that popped up without calling phone number

(202)933-5901. They said they were a direct phone line to Microsoft. I didn't realize they were the was hacking me so gave them full access to my laptop via the web. On the phone with them for 30 minutes before they said I needed to buy new warranty for Windows since my computer was 5 years old to finishing "fixing" it. I decline purchase. Total time on phone with them was 36 minutes. Not sure if they were able to access financial data (bank and credit card info).

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- Pittsburgh, PA, USA
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Scammer said that my computer was infected by a virus. To call the number they supplied for Microsoft and that hackers may have access to my information and infected my laptop with malicious malware to get my personal information.

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Tech support scam seeking personal information.

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- Owatonna, MN, USA
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Person said they represent Microsoft, and told me I was hacked by a child pornography vendor and that my checking account would be drained of $15,000. They said they were connecting me to my bank's fraud protection team. They told me we needed to create a duplicate transaction so the bank would question it, and would get my ok. They also wanted to "secure" funds that might be available from my credit card company. All the while they claimed to be trying to secure my funds from all resources, but only got toy checking account. Credit card company denied attempts to access large amounts. They asked me to buy gift cards and Bitcoin. I was not able to buy all the gift cards they wanted as stores are aware of these scams. I am setting up new accounts. The scammer may have my social security number since I gave the last four digits to the bank or credit card company while on the phone. When stores refuse a purchase of gift cards, because of these suspicions, it puts the 'victim' in a vulnerable position. I was afraid the scammer would get me arrested because of the child pornography site that showed up on my computer. I was aware of these scams, and was extremely uncomfortable, but I didn't know how to defend myself. Public service announcements aren't helping unless there is advice about defending yourself.

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- Eugene, OR, USA
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my computer was redirected by microsoft and block control of all functions was taken over and i was told i had a trojan malware. I called the number i was given and a man named niel harris answered as a man named malik,then changed his name at the end.he directed me to push the windows button on my key then push R he put in a wwwphsupportlive on this search bar that came up and he took over my computer he went through all my emails and ask me a bunch of personal questions. like how many kids i have and if I had a job he then offered me 5 000 in compensation for being identyty thefted from the national treasure from the fedral trade commision. he said becouse i was a victim i need to be compensated. becouse i told him this was the tenth time in 6 months i had been scammed and that i am just a poor single mother with kids trying to get a job and that all the scammer could go f themselfs i know i have nothing now they are tryin to take my name. i am so mad and scared. please help.i called t mobile home internet they helped me a little since they said some on is using my ip address.

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- Evanston, WY, USA
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Hello,

Please read my description in the attachement. Microsoft locked me out of my accounts stating that I had no subscription with them since 1968. Microsoft has no phone number or email. There is noone to talk to as they cut their customer service phone lines. Microsoft was taking out my monthly fees from my bank account and was paid ahead for one or two years for email service. I can't check because they locked my out of my emails and I lost all my business correspondence.

I was certain that they will try to continue charging me for monthly fees eventhough they claim that I havan't had a subscription with them since 1968. I was right! They have been sending me emails from no-reply email addresses about me not paying for my subscription.

If they claim that you had no subscription you can not go back and fix your account. You can only fix it if you had one. Since "for your convenience" they disconnected their phone service and they have no email accounts you can not fix any issues with them.

I went to Staples and purchased Microsoft Office Home and Student software. However, eventhough it is my own paid copy they are sending me threatening messages that they will disconnect me from using it for non payment. I purchased the software without any monthly fees!

Microsoft is a shameful company that is hiding from responsibility and customers. Their email software is garbage without any customer service.

Since my email was prepaid and they cut my service saying I had no subscription since 1968 I want all my money back. I want my money back for my monthly subscription also that I was paying. I also want them to get out of my computer (it is not possible to block them) and stop sending me threatening messages about blocking the Microsoft Office software I purchased at Staples.

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- New York, NY, USA
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My experience and suspicious email was seemingly identical to the one reported on your site. From "Microsoft", stating unusual signin activity on my account with this info:

Signin details

Country/region: Spain/Madrid

IP address: 103.251.12.244

Date: Mon, 20 Feb 2023 12:17:43 +0000

Platform: Windows 11

Browser: Chrome

A user from Russia/Moscow just logged into your account from a new device, If this wasn't you, please report the user. If this was you, we'll trust similar activity in the future.

Report The User

I did not click "report the user" so don't know what the outcome would have been, but tried to contact Microsoft and never received a reply.

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- Waxhaw, NC, USA
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Microsoft account

Unusual signin activity

We detected something unusual about a recent signin to the Microsoft account XXXXXXXXXXXXXXXXXXXXXXX.

Signin details

Country/region: Spain/Madrid

IP address: 103.251.12.244

Date: Mon, 20 Feb 2023 15:42:16 +0000

Platform: Windows 11

Browser: Chrome

A user from Spain/Madrid just logged into your account from a new device, If this wasn't you, please report the user. If this was you, we'll trust similar activity in the future.

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- Arnoldsville, GA, USA
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I got an email to my hotmail account saying that there was suspicious signin activity. The email was from the "[email protected]" but the Reply-to line listed "[email protected]" as the address.

The email stated the suspicious signin activity occured in Spain/Madrid from IP address 103.251.12.244 on Monday, 20 Feb 2023 08:29:44+0000 from the Windows 11 os on the Chrome browser. Then, it goes on to say that the user was from Russia/Moscow. There was a hyperlinked button to "Report The User" and another hyperlink to "opt out or change where you receive security notifications."

I didn't click on any links. The info seemed contradictory and the reply-to address was completely different from the sender, without any ties to Microsoft.

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- Coxsackie, NY, USA
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I'm simply reporting an email that I am going to delete now that I have found it to be spurious. I googled the IP address and it popped up as spam.

103.251.12.244

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- Miles City, MT, USA
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Multiple emails claiming to be from Microsoft account safety detailing supposed "unusual sign in activity" in Madrid Spain and Moscow.

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- Frewsburg, NY, USA
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We detected something unusual about a recent signin to the Microsoft account.

Signin details

Country/region: Spain/Madrid

IP address: 103.251.12.244

Date: Mon, 20 Feb 2023 09:35:26 +0000

Platform: Windows 11

Browser: Chrome

A user from Russia/Moscow just logged into your account from a new device, If this wasn't you, please report the user. If this was you, we'll trust similar activity in the future. Report the user here. When I click on this, [email protected] comes up.

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- Skaneateles, NY, USA
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Appeared like a valid email from Microsoft. When you click on the provided link to report it, it provides a weird Hotmail email address. Scam written all over it.

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- Bennettsville, SC, USA
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This happened a few months ago but I really wasn't sure who to report it to at the time. The person was steading sending pop up ads on my computer so I could not use it. Finally, They blocked my usage to my computer and sent a written and verbal message across my screen claiming to that they were Microsoft and that my computer had been hacked. They gave me a phone number to call, started with a 450 number and told me to call. A male fornear asnwered my call. He claimed he needed to gain acess to my computer to fix it. When I saw him messing with stuff on my computer that he should not have, I confronted him. Of course he got angry and denied what I accused him of. I stopped his remote to my computer and told him I had a cousin that was in IT Security and that I would let him fix my computer. Again, he got very angry and said I would still have to "pay" him. Nevertheless, I hung up. My cousin advised me to "clean my computer" and change all passwords.

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- Seattle, WA, USA
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He attempted to hijack my email, by sending a message ostensibly from MicroSoft, claiming there was unusual activity on my account.

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