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Microsoft Imposter

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Microsoft Imposter Reports & Reviews (292)

- Cumberland, MD, USA
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On 01/31/2020, I received a taped call from Microsoft that said my checking account or savings account has been charged $299.99 for an on-line security account which had expired. First of all I never had a security account for which I paid for. When I called the number (1-855-969-0006) I was connected to a foreign speaking person who told me that in order to receive a refund I would have to get on line where he would direct me how to get connected. I informed him I currently did not have a computer in operation. He said he would have to refund my money manually to either my credit or debit card. I told him I did not authorize this payment and I was not giving him my information over the phone and the amount of money $299.99 had better not be removed from my accounts. He hung up on me. I checked my accounts and as of today, 1/31/2020,money has not been removed.

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One day my computer froze up and had a warning to not shut down my computer but to call a phone number that said Microsoft. When I called the number they identified themselves as Microsoft but the man sounded like he was from India but the call ended up being routed through Fort Hancock, Texas. They remotely accessed my computer with my permission and cleared the freezing up. They asked me if I wanted to place a software that would stop this from ever happening again for $249.00 of which I did pay. About 2 weeks later they called and said there was a software issue with what was placed on my computer and told me they were going to reimburse me $340.00 but they need to access my bank account remotely to do the reimbursement. I was skeptical but allowed them access through their bank server in Bankok. They told me what to type name, Bank type and the amount. They told me to type 34000 to get the $340.00 back. All of a sudden I had 34,000 dollars in my account. I had to go to the bank to send an international wire transfer for $33,600.00 to give the money back. I went to my bank 3 days later and found this was a scam and should have told the bank about the reason for the money to be sent as they told me to say that is was to repay a loan of which I said. They said that way they would not have to pay commercial taxes They told me to keep my computer on for the next 3 days until the funds cleared their bank. I should have identified this to the bank in the first place and they would never had done the wire transfer. I cleaned my computer to get their Ultraviewer software off my computer which is the way they remotely accessed my computer. The calls kept up for 2 days wanting me to let them into my computer again to finish what they started. I did not comply with that. This came after I told the bank about this and they said it was a scam from the ScamPulse.com which when I asked the man I was talking with named Steve Walsh 915-333-5214 and his code was SW00447. Please get the word out.

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- Anchorage, AK, USA
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They told me I was getting a refund of 299.00 for some Microsoft firewall. If I’m not going to cancel it their going to charge me 299.00 for it

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- Garden City, ID, USA
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Clamming to be Microsoft on the phone call saying I've payed for support mouths go and I'm going to get a refund as they are go to close.

But I don't have one.

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- Chesterfield, VA, USA
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I really thought I was smart and could tell if I was being scammed, however, when my newly purchased computer sounded off making a noise louder than my smoke alarm, it indicated for me to call Microsoft. At the time, I wasn't thinking clearly, for I had just purchased, so I dialed the telephone number for Technical Support when the individual asked me not to shut down my computer, to let them control the sound and they would fix because someone was trying to hack into my computer. That he would apply the necessary virus protection software., ieplore.www.teamviewer. Then, he said it was going to cost $199 and what stores were near my home. To get in my car, keep him on the phone and go to the store. I immediately shut down my computer and hung up. They kept calling me back but I didn't answer. I felt so stupid but glad I didn't have any peronal information like bank accounts or credit cards on my computer

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- Stafford, VA, USA
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I received 3 calls from my own cell phone number. I answered the 3rd call. The man “Bill Jordan” said he was calling from Microsoft and that my computer had been compromised/hacked and that they needed to change some things on my system. I knew that this was a fraudster on the phone but played along to see what they were trying to do. The man asked if I have a computer, and I said “yes”. After reading online about current fraud, I realize that by saying “yes”, they may use that for fraud purposes. He asked me which key is next to the control key, and I said “shift” and then he asked me what key was next to the shift key. That’s when I quit following their questions and made up something “exclamation point”. I asked him questions about who he was and told him that I had been recording him and would be contacting the FBI. He hung up at that point.

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They said our Microsoft account was being closed and want us to renew it..They are calling us back now about every two hours and somehow our caller id is now showing our telephone number..when we hang up and go back to our caller ID there number is right behind ours.

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- Rochester, NY, USA
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The caller named Nancy called from what sounded like an Indian or Pakistani accent. Stated that my Microsoft subscription was ending and I would be charged 299.00 if I did not phone them back. I do not have these services and when I called the number back after listening to the voicemail, I stated this was a spam call and she hung up on me.

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- Schenectady, NY, USA
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Hi I just want to report that I got a phone call from a person that said they worked for mircosoft. This person then said I own them 291 dollars. I didnt say anything just that I would call micrsoft myself. Micsoft is a bussiness that will never call you first they will only call you back. This is a scam and I just dont want anyone to get used like that.

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- Buffalo, NY, USA
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Answered phone female w/ foreign accent started talking about Microsoft. Told her she was a scam she screamed that I was a scam & I hung up.

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Microsoft per Microsoft, I was told NEVER CALLS anyone for any reason at all!!

Was told my name was on a list for refund by Microsoft per Better Business Bureau as they were moving out of the Country. In order to get refund had to go to computer turn it on...I HUNG UP

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- Chesterfield, VA, USA
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The individual (name used was Jason) stated he worked for microsoft and want to know whether I wanted to cancel a subscription to service my computer and if I didn't act today I would be charged a fee of $263.24. I then called the number on my answering machine and told him I wanted to cancel my subscription (if I had one) and he instructed me to go get on my computer to fill out information to cancel. I told him I would not and he said I owe him dollars to cancel. I asked how much would have to pay and he said $199. I told him I would not pay anything and if he tried to charge anything against any credit card I would reject it and i will contact the ScamPulse.com to file a complaint. He then hung up the phone. This is the fourth time he called today and left a rebo message on my machine.

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- Evans, WA, USA
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On 6/13/19, I received a call on my home landline saying that Microsoft wanted to refund a portion of the cost of a program that I had previously purchased in the amount of $299.00. I called and was told that the refund had to be done over the computer; I asked if they could send me the refund documents to me by mail and they said no. I kept reiterating that if I had paid for the program vial online that they would have the information to refund the amount to my account or had my physical address to mail me paper documents to start the refund process. I never heard back from them and never received any refund documents to fill out in the mail.

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- Nampa, ID, USA
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Consumer called:

Microsoft contacted me a little bit ago telling me we needed to pay them $300 or our service would be suspended. Phone numbers are 5095887455 802179610

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- Buffalo, NY, USA
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Message on my answering machine- your Widows LS will automatically renew and $299 will be deducted from your bank account unluss you call this number 1-716-458-9048

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- Acton, CA, USA
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The scammer is claiming I purchased web security from them and that there is an automatic renewal. They say they will charge my account $299 if I don't contact them. They are harassing me with phone calls which I do not answer, but they are leaving messages (many of them) on the answering machine.

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- Prosperity, SC, USA
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Received a phone call on August 27, 2019 stating our microsoft account was due for renewal and this included antivirus services, etc.

Stated that our credit card on file would be charged $500 within next 24 hours if we did not call them and ask them to cancel their services.

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- Los Angeles, CA, USA
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Said that they were calling about my microsoft subscription and that my card would be charged $250 if I didn't press 2 to change the account/subscription. I definitely don't have a subscription.

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- Conesus, NY, USA
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We got a phone call from a computerized voice named "Kathy Jackson" who was calling from "Microsoft" to say something was wrong with the internet.

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- Cambridge, WI, USA
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MicroSoft wanting me to call for $299 refund or they will automatically charge me if I don't call them back

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