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Microsoft Imposter

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Microsoft Imposter Reports & Reviews (297)

- Miles City, MT, USA
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Multiple emails claiming to be from Microsoft account safety detailing supposed "unusual sign in activity" in Madrid Spain and Moscow.

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- Coxsackie, NY, USA
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I'm simply reporting an email that I am going to delete now that I have found it to be spurious. I googled the IP address and it popped up as spam.

103.251.12.244

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- Frewsburg, NY, USA
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We detected something unusual about a recent signin to the Microsoft account.

Signin details

Country/region: Spain/Madrid

IP address: 103.251.12.244

Date: Mon, 20 Feb 2023 09:35:26 +0000

Platform: Windows 11

Browser: Chrome

A user from Russia/Moscow just logged into your account from a new device, If this wasn't you, please report the user. If this was you, we'll trust similar activity in the future. Report the user here. When I click on this, [email protected] comes up.

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- Waxhaw, NC, USA
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Microsoft account

Unusual signin activity

We detected something unusual about a recent signin to the Microsoft account XXXXXXXXXXXXXXXXXXXXXXX.

Signin details

Country/region: Spain/Madrid

IP address: 103.251.12.244

Date: Mon, 20 Feb 2023 15:42:16 +0000

Platform: Windows 11

Browser: Chrome

A user from Spain/Madrid just logged into your account from a new device, If this wasn't you, please report the user. If this was you, we'll trust similar activity in the future.

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- Seattle, WA, USA
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He attempted to hijack my email, by sending a message ostensibly from MicroSoft, claiming there was unusual activity on my account.

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My computer was locked down. They had a warning and a call # for Microsoft Windows Defender to unlock. He wanted me to go on my cell phone because he said that might be the problem. he gave me his name Albert Calvin badge #32623 and call back #909 317 0268 I got really scared and asked him for a Microsoft phone so I could verify, but he hung up You can't even talk to a real person at Microsoft to help correct this scam

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I received an email claiming to be from Microsoft informing me my gmail account is scheduled to be closed on 3/27/23. A hyperlink was provided for more information.

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- Roanoke, VA, USA
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Received an email from Microsoft asking me to call them because my computer was at risk. Gave them my bank information, my credit card number, and the last four digits of my social security number. Called me from three different numbers. One from Microsoft 610-240-7000, Scam or Washington number 425-880-2098, and one from Michigan 810-498-1564.

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- Ithaca, NY, USA
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Pop ups appeared on laptop, including audio messages instructing me that laptop had been compromised and was disabled. Said not to shut down computer, and gave a number to call to speak with a Microsoft engineer. I was told I had been hacked, and that the hacker (located in China) had a pending charge of $5,000 on my credit card to Porn Hub for child pornography. I was then told I was being transferred to my credit card company and they convinced me I needed to make a total of $5,000 of duplicate charges in order for the charges to be canceled by the credit card company. After purchasing $5,000 worth of Target, Home Depot gift cards, I was told I needed to secure the remaining $2,500 in available credit by buying more gift cards. All the while being told my phone line may not be secure, to stay on the line, etc. I then purchases $2,500 more in gift cards from Lowe's and gave all gift card numbers to the caller. They were instantly redeemed and once I realized I had been scammed several hours later, called the companies I'd purchased gift cards from, they had already been redeemed.

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- Middle Village, NY, USA
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purchased Microsoft Office software at the Apple Store, together with a new Mac laptop. When attempting to enter the software product key to download the software, was directed to a website (http://office.comsetup.net/error-vr94sh8e-s/) with an error message, prompting me to call a toll-free number ((856) 886- 0597) to resolve. When I called the number, a technical support person got on, asked that I download software so they can have "control" over my laptop, and then said the software I purchased at the Apple store was not the right one for the Mac.

they asked for an additional $600 for the software upgrade, told me it would take an hour, and that they would also be installing 'security software' on my computer. They then attempted to bill my credit card, but it got declined. They tried several times, then asked to see my bank account to verify details (I didn't show them), then asked for a different credit card (I didn't give it to them). They then accused me of "stealing".

I have since removed the TeamViewer software they installed to control my computer, and went directly to the Microsoft website to download my purchase.

There is risk here to Microsoft.

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My mother was using the Firefox web browser, shopping online when suddenly she could not use her mouse and a fake Microsoft Windows Defender message was displayed. A looping vocal message kept saying that her "computer was infected with a virus, do not close this message before calling 1-888-912-6739 or the computer will be locked down and her computer will spread the virus to the Microsoft network". My mother is not technical & called me on the phone, worried. I told her this sounded like a scam and DO NOT call that number & DO NOT click on anything. She kept telling me her mouse did not work. Over the phone I asked her to take screenshots of her desktop with her phone so I could better understand what she was seeing. It was clear that two applications were open (Firefox web browser & Bitdefender Antivirus). I then told her how to press Ctrl + Alt + Del and go into Windows Task Manager to close the "Firefox task" (closing the Firefox Web Browser). Once she did this the false Windows Defender popup went away & she gained access to her mouse. I then instructed her how to run Windows Update & how to run a Bitdefender scan (her antivirus application is Bitdefender). She was stressed out so I told her not to use Firefox until I can get over to her house to investigate and to clean the Firefox history/data/cache. I reported this incident to the FTC & Microsoft.

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- Twin Falls, ID, USA
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Pretended to be Microsoft support after my computer "froze" while online. Messages on screen warned me not to close out or i would lose data, that my Microsoft key was pirated. Wouldn't let me run a scan or self diagnose. Called customer support number. Guy identified himself as Steven Smith. Told me my financial info was used internationally at 4:23am to illegally purchase child pornography. He said 7 Chinese hackers were on my computer, and my phone line was hacked. Asked what financial institutions I used and asked for Capital One, my credit card, customer service line. He told me he would connect me to Capital One on a secure line so they could put high security on my account for 48 hours. The line he used to connect me to Capital One was 832-650-4564. After I learned the Capital One rep was a fraud (filed in a separate ScamPulse.com report), Steven Smith called me back on that line and told me i was talking to the wrong person. He told me to download an app so he could access my phone remotely and he would credit me the money Capital One scammer stole from me, via Cash app. I hung up on him.

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My computer froze and a pop up screen appeared saying to contact Microsoft that many users were hacking into my computer. The business said they were going to transfer $1000 into my banking account. Actually, they transferred my own money from my savings account to my checking account. They deposited zero dollars to my account. All this information was on my computer. After my computer was down for over and hour, I called them and said should I turn the computer off and I was told that wouldn't work. They said I would have to buy gift cards for them to remove all the programs from my computer. I took pictures of all gift cards and sent them to the number they provided. I bought gift cards from... (2) $500 gift cards from Target, $1500 from Giant Eagle, $1500 from Buehlers and $1500 Giant Eagle.

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I was on my computer browsing some vacation information. I clicked to open up a PDF file and all of a sudden the computer locked up and kept repeating that my computer is hacked. The phone number for Microsoft came up and they said they could see my computer was locked down. They told me I had to give them remote access to my computer so I did. They showed me all of the people accessing my computer, they asked about the credit cards I had saved and asked if I do online shopping. They told me they were going to contact my bank with this information. They asked me for the phone number to my bank. The rep I was speaking to told me the number is on the back of my card. He said he will put me through to my bank on a private line so I hung up and called the bank myself. When I spoke to the bank rep they told me there were no suspicious charges. I called Microsoft and no one answered but then someone else called me back, when I answered they said they were a Huntington rep but I told them I had already spoke with someone from my bank and I hung up. The first Microsoft rep called me back and ran a scan on my computer, I could see it happening on the screen. He told me they could unlock my computer for a fee. All of a sudden my computer camera came on by itself, I could see myself on the screen. I turned the computer off and put tape over the camera.

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If you get a message on your computer from Microsoft about your system being hacked and gives you a number to call to clear it, do not call it. They ask for your banking information and the minute they did that, I called my bank and had to freeze my account and open a new one. The minute Jacob Miller found out we were talking to our bank, he hung up.

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While attending a class via Zoom, a message popped up telling me that my computer has spyware and to call immediately to resolve. I was warned not to shut off the computer or exit the warning, as the computer will be unusable.

This happened to me in February 2020 and I fell for it. Less money today, but more knowledge. I know this was another scam,

I have pictures and a recorded video, but all are too large to attach.

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just got a text stating Dear customer, thank you for your subscription. "MICROSOFT office business 365" is active on you account USD-299 has been debited from your account and will reflect on your banks statement within 48 hours. If you fifn't place this order. Please call us back on 1-562-571-6926. microsoft you really need to figure out ways to stop these imposters

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I was using my laptop and a computer service was helping me with a problem. After we were finished, I checked me email and found a thank for a payment for a payment for Windows Defender Advanced Threat Protection for $349.99. I did not authorize this, download it or do anything with Microsoft.

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On Jan 6,2022 I received an email from Micro-Soft Surface Pro. There was no return email address, company name nor address but a phone #434-403-2459. There was an invoice #517870 with a price if 4,063. I called the phone # and gave rep invoice # as he requested. I told him that I had not requested a purchase and didnt know what this item was. He said it was a laptop, I said I already have a laptop and order another. He said let me check your info, he confirmed my name and address which he gave to me. He said oh but I see the billing address is different from the shipping address. So I asked for shipping address, he it's to he shipped to a friend of yours in Mexico. I said I don't have any friends in Mexico he replied are you sure. I said yes and this is a a scam, so I'm going to report this to my local BBB. He said they can't help you, you just need to give me a little info so I can cancel this,l order and get this scammer on alert. So I said no, you just need to cancel this order and I am reporting this to BBB. Again he said they won't be able to help you only I can. So I said I don't know who you are you may be a scammer. Somewhere here I asked what form of payment did the person use, he said you won't be charged until you receive it, we have three forms of payment for you debit, credit card and check. But I am not paying for anything. He said that's why I need more info to cancel this order. I said no and that I was ending this call and reporting this issue. Oh I did ask him for his name he said my name is Bruce Willis my # is 6241, and I am a level 7 Microsoft technician. I hung up after that.

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They pretend they are from windows support.

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