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Online retail Scam

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Online retail Scam Reports & Reviews (216)

- Waukegan, IL, USA • Nov 17, 2024
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Ordered a "colorful natural mineral mug" and received a shoddily painted mug seemingly made of resin. Attempted to post a review with pictures on the website, but the review was hidden. They only post five star reviews, and I suspect many of those reviews are fake. They claim to have A+ ScamPulse.com accreditation. Any attempts to contact them through e-mail have failed. They have no phone number.

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- Sycamore, IL, USA • Nov 17, 2024
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Frisco Elevated Modern Wrought Iron Cat Bed with Long Faux Fur Cushion for ****** from 'Best Buy'.

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- Chicago, IL, USA • Nov 16, 2024
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Bought a product through an online retailer and it was never delivered with no tracking updates. I contacted the company and they said the product had been successfully delivered still with no tracking updates

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- Arlington Heights, IL, USA • Nov 14, 2024
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I tried purchasing 2 vests made the payment and received error message saying payment did not go through, I checked my account and the charge was made. I tried contacting through their website and message would not load so I sent message through my personal email and it was returned.

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- Chicago, IL, USA • Nov 14, 2024
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I ordered two dresses through their website and received a shipment notification. However, the tracking number only says preparing for shipment even after two months (meaning the package hasn't even been sent yet, they just made a shipping label). After 1 month, I emailed support and spoke to two different people. The first person said the package was lost and they were sending a replacement. They said I would receive updated tracking information once it was sent. I never received updated information, so after a week or two I emailed again and spoke to the second person. She told me the package was in transit, however the tracking number in the app never changed and still said "preparing for shipment". I've been emailing support for a month now (2 months since I placed the order) and they just keep telling me it's on the way but not providing any proof. When I ask for more proof, they just tell me they're looking into it and then I never hear back unless I email again. They're just giving me the run around, but clearly have no intention to provide the merchandise I paid for.

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- Monticello, MN, USA • Nov 05, 2024
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The product was shown to be hand made by veteran in United States. When I got tracking information it was supposedly coming from Italy. When I finally got it, it had Chicago address. The supposedly hand made item was just 1/4 inch cheep plywood not the hand made of many pieces of hand carved wooden American flag that was shown on website. It also was supposedly 2 day shipping and was almost a month, and was money back guarantee. I reached out to return items as I had ordered 2. And was informed with the cost of shipping I would be better off to keep them and the quality of items was up to standard.

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- Cicero, IL, USA • Nov 05, 2024
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I made an order SEPTEMBER 17th. The order was given nearly 3 WEEKS to arrive I email the company asking about the delay, they mentioned they were having delays due to LARGE AMOUNTS of orders, I understand and had given them a little more time. After it already Been past 1 MONTH! I emailed again and was told they had "Logistic issues" I waited and later was Refused a refund and was told to wait. It is now NOVEMBER 5TH....NO REFUND NO PRODUCT.

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- Howell, MI, USA • Nov 05, 2024
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I ordered same day delivery flowers and was notified hours later that my shipment would be late. After waiting on the phone for nearly an hour, I was informed that my order would be delivered two days later. I then attempted to cancel my order, and was repeatedly told I could not do so because it was "already accepted by the farm." I tried to cancel my order online, but the website said my order ID was invalid despite the fact that it was provided by the company via email, and they were able to find my order when I gave them the number over the phone. I called once again to cancel my order to no avail. Luckily I was able to get the charge cancelled through my bank.

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- Elmwood Park, IL, USA • Nov 05, 2024
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Hello BBB,

I ordered 3 bags. They were advertised as being made from leather. I received my order in less than 10 days . When they arrived I discovered they were made of plastic. Not leather. I requested a refund and ask for return instructions.

I was given instructions to return the bags to CHINA. The bags were shipped from a distribution site in Franklin Park IL. The address is on the shipping package. I have attached the email conversations below. I don't want to keep the bags. I would like to ship them back to Franklin Park, IL NOT China.

From: Grace Bags

Thank you for sharing your concerns, and I'm truly sorry for the confusion.

To clarify, the shipping value covers the international shipping process, while customs valuations are typically lower to streamline

entry into your country. Although we do have a US-based fulfillment partner to expedite shipments, returns are managed

through our main facility overseas, which is why we're unable to process the return locally.

To make this easier for you, I'm prepared to offer an exclusive 70% refund just for you, allowing you to keep the items without

the hassle of shipping them back. This offer is not available to others, and I hope it can provide a quick resolution for you.

Please let me know if this works for you, and I'll process it right away.

Sending warm regards on behalf of Grace,

Rachel

This email is a service from Graces Bags. Delivered by Zendesk

On October 29, 2024 at 9:00:20 AM

Your instructions make no sense. How do I value the items shipping for over *** and claim the value of the items less than *** for

customs. My order was received in less than 10 days. So there is a warehouse in the US.

The Ad I ordered from said I had 30 days to return for a full refund.

I will write to the Better Business Bureau and forward your information to them.

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- Chicago, IL, USA • Nov 04, 2024
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I made a purchase for 3 items for $73.83 and received the items. I didn't care for the items and wanted to make a return for the last 2 weeks. I would email the company and they would reply with here's a ticket number or an updated ticket number. they told me I have to create account and make my return. So far, I have not been able to make the return and cant create an account to do so. These items are not what I expected. The packaging they came in showed the company name, Shapermint. But the tags on the items don't have the company name and the items don't show the company name on the product either. Just want to return and get a refund but its been a struggle every since.

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• Nov 02, 2024
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Buy Cash App Accounts
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- Fort Myers, FL, USA • Oct 14, 2024
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These people are straight up scam artists, they lie, should have known better than to think I was getting some knock off hey dudes from China for so cheap. SO NOT FALL FOR THIS.

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- Byron, IL, USA • Jun 04, 2024
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This seller is trying to say they are a disabled veteran James Russell that is hand making birdhouses and other handicrafts. I ordered 4 birdhouses for Mother's Day gifts. I paid extra for the VIP 3-7 day shipping. They did not arrive until 2 weeks after Mother's Day (over 20 days). The packaging was horrible and all boxes were smashed and every birdhouse was damaged. And... they say "Made in China" on the boxes. The birdhouses look nothing like what they are showing on the website. I contacted them for their "100% guaranteed satisfaction" refund and was given the run around and offered a 30% refund. When I didn't accept that, they offered a 20% refund. I tried to leave a review for them on Facebook, but they blocked me. I left a review on their website and it was immediately deleted. They only have 4 and 5 star reviews that I believe are fraudulent as the birdhouses do not look like the photos shown. Luckily, I paid via Paypal and filed cases for refunds through them.

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• Mar 24, 2024
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Operates several websites. Will send tracking but item never arrives.
Beware
Uggsaleusa.com
Hrysshop.com
Actoolsonline.com
Acmesaletool.com
federkeilslaytertundl5477@gmail.com

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- Dekalb, IL, USA • Mar 19, 2024
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I purchased five or six clothing items it took about a month for them to get in contact with me and meet the contact them then it took another 2 months then they said the clothes was delivered it wasn't delivered the second time I got in contact with them through email I mean through the customer service then they said they will send them out that I will have to sign form I washed their tracking system it said it was delivered the second time which it never was and I never signed for them contact them through customer service again and we agreed on them paying me back half in the process of that I received only $* back on my credit card so now reporting them.

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- Chicago, IL, USA • Mar 18, 2024
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I placed an order online on the website anagisele.com and received an order confirmation and order number of 1098. After about a week I sent an email to inquire about shipping date on January 27th 2023. I received a response from [email protected] and she stated that shipping will take one week. I asked her about expedited shipping and she stated that it was not available. Weeks went by and I emailed again asking about the order. February 17th I sent an email inquiring about the order. I received a response from [email protected] stating that the order was delayed and would be shipped 2/21/23. I never received the order or any other communication. This entity has a website that is still updated regularly as well as an instagram and twitter page by the same name.

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- Amarillo, TX, USA • Feb 22, 2024
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Bills momma.com poses as a legitimate website but when I tried to pay a chat box popped up and requested I pay with PayPal. I was given an email address and sent the money to their PayPal. I’ve tried contacting them several times to no avail.

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- Waynesboro, VA, USA • Feb 21, 2024
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Bought item online, tried to contact after several day via email and the phone. Phone was a dead number.

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- Sandy Creek, NY, USA • Feb 16, 2024
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I have emailed the company with no response. PayPal has been no help getting my money back. The tracking clearly shows that the item was returned to seller between 11/25-11/29.

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- Shorewood, IL, USA • Feb 15, 2024
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Posed as a person selling their fathers Bourbon collection to raise money for cancer surgery. Created a fake Facebook group and multiple individuals in the group to appear to be buying bottles from this scammer. Once given the order, they asked to have money sent via Zelle to their "sons" account. Then, created a fake shipping label with a fake shipping company website. They then asked for $*** in Shipping insurance. "IT SHOULD BE NOTED THAT YOU WILL HAVE A 97.33% REFUND OF THE MONEY WHILE 0.3% WILL GO TO THE INSURANCE DEPARTMENT AFTER SAFE DELIVERY OF YOUR PACKAGE TO YOUR GIVEN ADDRESS." Which I did not obviously send to. Report made to my bank, but it's Zelle, the money is gone.

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